Healthcare Solutions Reviews 

210
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when assisting with specialized equipment and personal needs. Consumers also deeply appreciate the prompt home delivery services and the seamless online ordering process for various health supplies. Some reviewers were not happy with the delivery delays and mix-ups involving their specific product orders. People noted that certain items occasionally took much longer to arrive than initially promised or faced unexpected backorders. A few individuals experienced considerable confusion when tracking down delayed shipments or sorting out inventory mistakes.

What people talk about most

Product

Clients share ambiguous opinions on product, as experiences vary significantly. While many reviewers praise... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are generally polite, friendly,... See more

Order

Customers had ambiguous experiences with order processing, marked by contrasting feedback on fulfillment... See more

Service

Users describe positive interactions with service, praising the fast, reliable, and excellent care they... See more

Delivery service

People report ambiguous experiences with delivery_service, noting a split between fast shipments and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All good since started To go there in Dec 2025 and then inn February 2026 and even last year as well after my hip replacement surgery and also my cancer treatment was rough but got through it I woul... See more

Company replied

Rated 5 out of 5 stars

Updated my order right away….which showed me someone was actually reading my request in real time! Was glad I could see my previous order to make sure I ordered the correct thing. Had a bit of a prob... See more

Company replied

Rated 5 out of 5 stars

I have a monthly standing order with your company for my Mother who is in a Seniors residence in Alberta while I live in BC, the staff at the Edmonton Southside store have been most helpful over the... See more

Company replied

Rated 5 out of 5 stars

Hi, I would like let management know, how honoured and grateful I am with the help and service that I received from Chantel. She made me feel special, and important. She helped me find what I was look... See more

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!


Contact info

4.1

Great

TrustScore 4 out of 5

210 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(210)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was impressed with the excellent…

I was impressed with the excellent service received today. I was politely greeted by Jessica at Healthcare Solutions in Edmonton North. Jessica was knowledgeable about compression stockings. She educated me on how to put on the stockings and look after the them. I was made to feel comfortable and at ease. I will definitely continue to go shop there for my health care needs. Thank you Jessica.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

I had immediate service and a…

I had immediate service and a technician came out by the name of Darrin, Extremely knowledgeable and experienced .He was able to Educate me about the chair and gave me Educational instruction. I also found him down to earth and very pleasant . Thank-you Darrin and Thank you Health care solutions south the best customer serve at this location. Irma

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Victoria B. was knowledgeable and patient.

Victoria B. was knowledgeable about the products and measured the equipment for tryouts. She filed the forms and did not send me to do tasks another employee described. "Go to the back desk and fill out the forms." Wrong.. Victoria completed the form in conjunction with the Prescription from the Occupational therapist. We left with the walker and bathtub support ready to use.

30 May 2023
Unprompted review
Rated 5 out of 5 stars

Employee

Employee, Dada Chinwe, greeted me at Health Solutions Northside location. She was friendly and very helpful and found what I was looking for quickly. Dada answered all of my questions. My visit was efficient and pleasant thanks to Dada.

19 May 2023
Unprompted review
Rated 5 out of 5 stars

I was at the Southside Healthcare…

I was at the Southside Healthcare Solution this afternoon looking for more information about walker, bath tube bench, supporting pole and bath room support bar.
I was very impressed with the services provided to me by WHITNEY, one of the ladies at Customer Services in the store. Whitney was very friendly, pleasant and patient. Most importantly she is very knowledgeable about the items I was looking for. She compared and explained different functions on different models of items I was looking for ..... from that I can tell she is not only knowledgeable but very experienced lady in what she is doing. After talking to her today, we have decided to go to see her again on Monday to place our order of the items we were looking for. Thanks again Whitney for your kind help and super services. See you on Monday !

31 March 2023
Unprompted review
Rated 4 out of 5 stars

Good Customer Service

Upon entering your north side store, about 4:00 pm, I was greeted by a friendly and pleasant employee, named Tabarak. She was very helpful and answered all my questions and more, regarding pressurized stockings. It was not the correct time to be measured for stockings and she suggested that I come back in the morning before 11:00 am. It was my first time visiting the store, and Tabarak made me feel comfortable and important as a customer.

22 November 2022
Unprompted review
Rated 5 out of 5 stars

I went to healthcare solutions looking…

I went to healthcare solutions looking for a wrist brace Aug. 23/22 and received assistance from Megan. She found the braces and I tried on 2 different ones. Megan stayed and helped me try them on until I made a decision and was satisfied with the product. Megan was very patient and helpful.

31 August 2022
Unprompted review
Rated 5 out of 5 stars

I went to healthcare solution at…

I went to healthcare solution at Northgate location to get a knee brace and Caressa one of the order desk clerk was very helpful and honest with what I was looking for. Nicest person I’ve met there. Very helpful so thank u.

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Went to get products at Health…

Went to get products at Health Solutions Edmonton Northgate. Chantal served me. Very helpful and knowledgeable. Explain how the products work and had a great sense of humour. Excellent person to deal with. Enjoyed the experience very much. Made me feel comfortable and at ease.

8 October 2021
Unprompted review
Rated 1 out of 5 stars

Bad products

Bad products, bad customer service think twice before you buy from them, even if the product is defected they will not return your money, totally a rip off, I am filing a complain against them

5 July 2021
Unprompted review
Rated 5 out of 5 stars

Good prices, wide variety of items, fast shipping.

Great selection of items at cheaper prices than local places, and there were sales and a surprising discount. The shipment arrived in 2 days! Which was half the time I expected, and it was nicely packaged. Loved the experience, will be looking through the catalog if needed in the future!

22 February 2019
Unprompted review

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