Never have enough catheters on sale day. Always run out. Staff though is exceptionally helpful.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I loved the fact that it’s shipped directly to the door. This was a sizeable gift and Im glad she got everything . I wouldn’t hesitate to order like this in the future.
Company replied
Hi, I would like let management know, how honoured and grateful I am with the help and service that I received from Chantel. She made me feel special, and important. She helped me find what I was look... See more
Company replied
Updated my order right away….which showed me someone was actually reading my request in real time! Was glad I could see my previous order to make sure I ordered the correct thing. Had a bit of a prob... See more
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Company details
Information provided by various external sources
One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!
Contact info
99 Street Northwest 5405, T6E 0A9, Edmonton, Canada
- healthcaresolutions.ca
4.1
Great
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Always a great experience shopping at…
Always a great experience shopping at your store.
20 April 2026
Reply from Healthcare Solutions
Thanks, Jane!
Great customer service
I purchased a trillium walker on customer appreciation day. Chelsey was very cheerful and knowledgeable. She quickly adjusted the walker to my height. Couldn't ask for better service.
30 April 2026
Unprompted review
Reply from Healthcare Solutions
Thank you so much for sharing this! We’re glad Chelsey could help you find the right walker and get it adjusted properly. We’ll be sure to pass along your kind words. Enjoy your new Trillium walker!
Reply from Healthcare Solutions
Thanks, Lorena.
Great customer service and the people…
Great customer service and the people were great to deal with and got back to me on a timely manner.
23 March 2026
Reply from Healthcare Solutions
Thank you, Gregg! We’re glad you had a great experience and that our team could get back to you quickly. We appreciate you taking the time to share this!
Reply from Healthcare Solutions
Thanks, Hailey.
Four week delay on one order
I ordered two pillows to help with my neck arthritis. The first pillow arrived quickly however I had to wait four weeks for the second pillow to arrive.
Unfortunately, the second pillow is not the firmness I thought it was going to be. I have not tried the travel pillow yet.
23 March 2026
Reply from Healthcare Solutions
Hi Kelly, thanks for your feedback. We’re sorry about the delay and that the pillow wasn’t the firmness you expected. Please give us a call so we can look into this with you.
The staff member that took care of me…
The staff member that took care of me when I called in o n the southside store was great - I could not get through to the Northside location when I went in person Three staff members having great conversation about next meeting - two ladies took great care of me in fact fitted me and let me walk in the store while the other staff kept chatting
21 March 2026
Reply from Healthcare Solutions
Hi Kathy, thank you for your feedback. We’re glad to hear you had a great experience with the team who helped you. We’re sorry about the difficulty reaching the North location and the experience in-store. That’s not what we aim for, and we’ll be addressing this with our team. We appreciate you bringing it to our attention.
Ease of ordering
Ease of ordering
Product arrived quickly
Product delivered was exactly as presented on web site
Billing was accurate
18 March 2026
Reply from Healthcare Solutions
Hi Jerry, thank you for your review! We’re glad everything from ordering to delivery went smoothly and that the product met your expectations. We really appreciate your feedback.
Harjot from customer service at the…
Harjot from customer service at the Edmonton Gateway store gave us an unwelcoming experience when we tried to make a return. Her way of inspecting the product and her demeanor was just cold and uninviting. Maybe she was having a bad day.
16 March 2026
Reply from Healthcare Solutions
Thank you for your feedback. We’re sorry your experience felt unwelcoming, that’s not how we want anyone to feel when they visit us.
We do our best to follow our return policies, which can sometimes involve asking a few questions or checking items closely. We’ll take this as a reminder to do better.
We appreciate you sharing this, and we hope you’ll give us another chance to provide a better experience next time.
I ordered my item over a month before I needed it
I ordered my item over a month before I needed it. I live in over 200 km from Edmonton. The item was in stock. It was not received within a week, so I called. They said part of it was on back order but they could send the walker. Again it was not received within a week, I called again with a similar response. Again another week went by. Still did not receive the walker. The third time I called they said it was out of stock, that was the week before it was needed.
18 February 2026
Reply from Healthcare Solutions
Hi Joan, thank you for sharing this with us.
We’re really sorry this was your experience, especially since you ordered early and were counting on it arriving on time. We know how frustrating that must have been. There were some unexpected shipping delays that affected delivery, but we completely understand how this felt from your side.
If you’d like to chat more about it, you’re always welcome to give us a call.
Reply from Healthcare Solutions
Thank you, Adele! We’re glad you found our team friendly and helpful. We appreciate you taking the time to share your experience.
Reply from Healthcare Solutions
Thank you, Maria! We’re glad you had a good experience with our service. We appreciate your feedback.
The products and the service you offer…
The products and the service you offer are very good!! It is now necessary that I can buy your product online, which I can do with your company. Everything about my orders is perfect. Thanks.
17 February 2026
Reply from Healthcare Solutions
Hi Susan, thank you for the kind words. We’re glad to hear the products, service, and online ordering have all been working well for you. It means a lot to know everything about your orders has been a great experience. We truly appreciate your support and look forward to helping you again anytime.
Absolutely love my compression gloves
Absolutely love my compression gloves. Transaction was seamless with quick delivery. Highly recommend
17 February 2026
Reply from Healthcare Solutions
Hi Amanda, thank you for the kind review. We’re so glad to hear you’re loving your compression gloves and that your order arrived quickly. We really appreciate the recommendation and look forward to helping you again anytime. 😊
Returns policy
Overall staff and service are good. They are polite and friendly. I was disappointed by a policy when I tried to return an unopened pkg of booster pads. These were not suitable. I did not have the receipt and was refused a return or a credit or an exchange. I have been a customer for several years and live in your computer system. I hope you can revisit this. I left the package at the store and purchased another item that was morevsiitable
20 February 2026
Reply from Healthcare Solutions
Hi Debbie, thank you for your feedback and for being a long-time customer. We’re glad to hear you’ve had good experiences with our team, but we’re sorry about the frustration around the return.
Tanya, our store manager, will be at the South location on Monday and would be happy to speak with you and see how we can help with this situation. We appreciate you bringing it to our attention and hope we can make this right for you.
Great Service!!
We ordered 2 queen size water pillows from Healthcare Solutions. The order confirmation arrived quickly, tracing was prompt and up to date and best of all - the order arrived complete in just a few days!! Great service and very pleased with Healthcare Solutions!
6 March 2026
Unprompted review
Reply from Healthcare Solutions
Thank you for the great review. We’re glad to hear everything from order confirmation to delivery went smoothly and that your water pillows arrived quickly and complete. We appreciate your support and look forward to helping you again anytime. 😊
Reply from Healthcare Solutions
Hi Hugh, thank you for the kind review.
Great stafff…
I needed bilateral elbow extensor braces and person who came to helps not quote sure so she went and got someone more experienced to make sure I was getting the right braces. Fantastic help!
3 February 2026
Reply from Healthcare Solutions
Hi Eric, thank you for sharing this. We’re glad our team took the time to make sure you were getting the right braces and brought in someone with more experience to help. That extra care really matters. We appreciate your kind words and are always here if you need support in the future.
Reply from Healthcare Solutions
Hi James, thank you for the kind review. We’re glad to hear you had a great experience with both the service and communication around your order. We appreciate your support and look forward to helping you again.
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