This is a company I can rely on for their wide range of products which are advertised clearly online and delivered quickly. Clear assembly instructions have been included with each of our purchases... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A well run course. Information given relevant and concise. Several members including myself asked a question and were told that the subject would be covered in a future session. This wasn't helpful a... See more
Company replied
Products good. Delivery awful by DPD on 2 out of 3 packages. Toilet frame was left by our bins at the side of the road. Perching stool was left outside our back gate. Delivery man did not knock, rin... See more
Company replied
As usual, good selection and prompt delivery. Not necessarily the cheapest option but always good quality. I found a “rocking” knife which makes one-handed cutting up food easier for me. I hadn’t foun... See more
Company replied
Company details
Written by the company
Welcome to Healthcare Pro, the brand-new online store for NRS Healthcare. We are the professionals’ choice for independent living aids, proudly helping people maintain their independence since 1947. New easier-to-use website, new services, same great products and drive to help you live your best life.
Contact info
Cartwright Way, Forest Business Park, Bardon Hill, LE67 1UB, Coalville, United Kingdom
- 0345 1218111
- customerservice@healthcarepro.co.uk
- healthcarepro.co.uk
4.3
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
you have yet to deliver the bath step…
you have yet to deliver the bath step ordered in October!
17 October 2023
Reply from Healthcare Pro
Good Afternoon,
Thank you for contacting us.
We are sorry you have not received your order.
We have sent you a direct message if you can review this at your earliest convenience.
Sorry for the inconvenience the delay has caused.
Kind Regards
Janet
Customer Service
NRS Healthcare
A+ service reliable health products.
14 November 2023
Reply from Healthcare Pro
Good Afternoon,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
HealthCarePro
Excellent company to buy from
Excellent company to buy from. Would recommend the company to everyone. I have bought different items over the last few years, I have never had to return anything. I have bought items for friends and family. Customer Service is excellent receive emails about the order and delivery. The quality of the items are very good as well.
11 November 2023
Reply from Healthcare Pro
Good Afternoon,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
HealthCarePro
I was pleased with my first order from as it will help with my Dad.…
I was pleased with my first order from you as I am hoping that it will help my Dad after his stroke
10 November 2023
Reply from Healthcare Pro
Good Morning,
Thank you for your feedback and we are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
HealthCarePro
Very punctual service no hanging around…
Very punctual service no hanging around all staff very helpfully immaculate facilities
10 November 2023
Reply from Healthcare Pro
Good Morning,
Thank you for your feedback and we are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
HealthCarePro
Reply from Healthcare Pro
Good afternoon,
Thank you for taking the time to write a positive review.
We are glad to see that you are happy with your purchase and the service received.
Should you have any future queries, please do not hesitate to contact us directly.
Kind regards,
Grace
HealthcarePro
I got what I ordered
8 November 2023
Reply from Healthcare Pro
Good Afternoon
Thank you for your review.
We are pleased to hear our service met expectations.
Should you have any future queries, please do not hesitate to contact us directly.
Kind regards,
Grace
Healthcare Pro
It was so easy to order and quiclkly…
It was so easy to order and quiclkly delivered. I found the rollator easy to assemble and easy to fold into the car. I have used it a lot and it has given me confidence to get about.
Rachel
10 October 2023
Reply from Healthcare Pro
Good Afternoon,
Thank you for taking the time to write a positive review.
We are glad to see that you are happy with your purchase and the service received.
Should you have any future queries, please do not hesitate to contact us directly.
Kind regards,
Grace
HealthcarePro
Reply from Healthcare Pro
Good Afternoon
Thank you for your review.
We are pleased to hear our service met expectations.
Should you have any future queries, please do not hesitate to contact us directly.
Kind regards,
Grace
Healthcare Pro
great price
great price. reliable delivery info.
good communication good customer service (emails answered promptly)
7 November 2023
Reply from Healthcare Pro
Good afternoon,
Thank you for taking the time to write a positive review.
We are glad to see that you are happy with your purchase and the service received.
Should you have any future queries, please do not hesitate to contact us directly.
Kind regards,
Grace
HealthcarePro
Ordered couldn’t supply and kept…
Ordered couldn’t supply and kept payment fir over a month????
6 November 2023
Reply from Healthcare Pro
Good Morning,
Thank you for your review.
We are sorry that we had let you down with not been able to supply the item you ordered.
It is not our usual practice to treat customers in a way they feel is unsatisfactory and I very much regret this issue.
Once again please accept our sincere apologies for any inconvenience this caused.
Kind Regards
Janet
Customer Service
Complete Care Shop
Disappointing
Part of my order, (disposable liners) which I've already paid for hasn't arrived & that's over a month ago.
However, I'm delighted to say that the woven commode chair is excellent!
23 October 2023
Reply from Healthcare Pro
Good afternoon,
Thank you for your review.
We are sorry to note the delay you have had with your order and any inconvenience caused.
We have emailed you regarding this so please review and respond at your convenience.
Kind regards,
Gary
Healthcare Pro
Very helpful great product
5 October 2023
Reply from Healthcare Pro
Good afternoon,
Thank you for taking the time to write a positive review.
We are glad to see that you are happy with your purchase and the service received.
Should you have any future queries, please do not hesitate to contact us directly.
Kind regards,
Grace
HealthcarePro
Very quick response
Very quick response, delivery well protected item when it arrived, sturdy equipment has required by walking aid, regards.
5 October 2023
Reply from Healthcare Pro
Good afternoon,
Thank you for taking the time to write a positive review.
We are glad to see that you are happy with your purchase and the service received.
Should you have any future queries, please do not hesitate to contact us directly.
Kind regards,
Grace
HealthcarePro
Excellent service
Excellent product, excellent delivery. Seems this company knows exactly what disability mneeds to make life a bit easier.
1 November 2023
Reply from Healthcare Pro
Good afternoon,
Thank you for taking the time to write a positive review.
We are glad to see that you are happy with your purchase and the service received.
Should you have any future queries, please do not hesitate to contact us directly.
Kind regards,
Grace
HealthcarePro
No problems with ordering or delivery
31 October 2023
Reply from Healthcare Pro
Good Afternoon
Thank you for your review.
We are pleased to hear our service met expectations.
Should you have any future queries, please do not hesitate to contact us directly.
Kind regards,
Grace
Healthcare Pro
I got my delivery faster than expected
I got my delivery faster than expected, very pleased and it was left in a safe place as requested.
27 September 2023
Reply from Healthcare Pro
Good Afternoon
Thank you for your review.
We are pleased to hear our service met expectations.
Should you have any future queries, please do not hesitate to contact us directly.
Kind regards,
Grace
Healthcare Pro
Have not as yet received my order
Have not as yet received my order.
Has been delayed till December.
1 October 2023
Reply from Healthcare Pro
Good morning,
Thank you for your review.
We are sorry to note the delay you have had with your order and any inconvenience caused.
We have emailed you regarding this so please check your emails and respond at your convenience.
Kind regards,
Gary
Healthcare Pro
Ordered 27/9 I phoned healthcare twice…
Ordered 27/9 I phoned healthcare twice a few weeks between calls both times was told it was out of stock and should be in a within a week still not received
My order number is #238660.
27 September 2023
Reply from Healthcare Pro
Good morning,
Thank you for your review
We are sorry to note the delay you had with your order. We can see that your order has now been delivered.
We also would like to thank you for your feedback as this will help us evaluate where improvements can be made to better the service we offer to our customers.
Kind Regards
Gary
Healthcare Pro
The site was easy to use and found what…
The site was easy to use and found what I needed
26 October 2023
Reply from Healthcare Pro
Good Afternoon
Thank you for your review.
We are pleased to hear our service met expectations.
Should you have any future queries, please do not hesitate to contact us directly.
Kind regards,
Grace
Healthcare Pro
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.