HB Sports Reviews 

7,704
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praised the products for their quality and accuracy, often finding exactly what they needed at competitive prices. The ordering process was simple, easy to navigate, and supported by clear communication and timely updates. Many highlighted the fast and efficient delivery, with items frequently arriving on time or even early. The staff also received commendation for being helpful and treating customers like family. However, some customers experienced delivery delays, with orders taking longer than expected or not arriving within the promised timeframe.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient shipping,... See more

Product

Clients share positive opinions on product, with many reviewers highlighting the quality and durability of... See more

Order

Customers had positive experiences with order, praising the ease and simplicity of the ordering process, with... See more

Price

Customers consistently note positive experiences with price, often finding products at the cheapest rates... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery. Got exactly what I wanted at fair price. They were out of stock on a pair of batting gloves. They let me substitute another pair by emailing me. Good communication. Very helpful. Great... See more

Rated 5 out of 5 stars

Headbanger has great deals and the checkout process is super easy. Shipping was very fast and products arrived in time for play. Highly recommend them as one of your sources for softball products and... See more

Rated 5 out of 5 stars

The Headbanger Sports website is great ~ easy to navigate, and provides solid descriptions for the products. They have very competitive prices versus other sites I have looked at. This is the second t... See more

Rated 5 out of 5 stars

The staff went above and beyond with assisting my Mom and myself with a technical issue. The product my son received is exactly what he expected. Hands down excellent customer service and quality prod... See more


Company details

  1. Sporting Goods Store
  2. Baseball
  3. Baseball Goods Store

Written by the company

We are an eCommerce Baseball and Softball Retail Company who specializes in our Customers Overall Experience and Customer Service while supplying amazing prices on Bats and Equipment. We're professional and fun, all of us have a passion for what we sell. We also try our best to not forget about those who helped get us here. We enjoy treating our customers, employees, and people around us like family. This business has enabled us to Donate to Local Leagues and Organizations, and we search daily for the next way to improve someones life for the better. Yes we sell Baseball & Softball Bats and Equipment but there's so much more to it.

Lowest Price Guarantee

Written by the company

Find it Cheaper Somewhere Else?
We will price match - call us at 888-540-2287 and we'll match a competitors price for the same in-stock product you're looking for.

Fast Free Shipping

We Ship Everything Fast and Free!

All Baseball and Softball Bats & Gear Ship Same Business Day by 3pm EST. We offer free shipping on all items with affordable expedited options at checkout!

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,704)

984 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Das Batten

I got a great deal on a premium bat. They shipped it fast, it arrived perfect. Best deal in town by a long shot on the bat too. Whats not to be happy about

3 June 2026
HB Sports logo

Reply from HB Sports

We appreciate your business and your kind words! Shipping can be nightmare sometimes but we're happy it landed so quickly!

Rated 5 out of 5 stars

Great experience

Great experience, fast delivery, exactly what i was looking for at a great price.

9 June 2026
HB Sports logo

Reply from HB Sports

Awesome News! Enjoy your new bat!

Rated 5 out of 5 stars

Thanks

Thanks! A quick transaction and a great price.

11 February 2026
HB Sports logo

Reply from HB Sports

Enjoy that new Arm Sleeve, we appreciate your business!

Rated 4 out of 5 stars

I love you guys you have really taken…

I love you guys you have really taken care of my needs the best place to order what I need at my age

10 June 2026
HB Sports logo

Reply from HB Sports

There are customers and then there are Mr. Dawsons! Always a pleasure to work with you sir, enjoy that new Axe Disturbance!

Rated 1 out of 5 stars

I still haven’t received my bat and I…

I still haven’t received my bat and I called yesterday and the dude on the phone was super rude

10 June 2026
HB Sports logo

Reply from HB Sports

We’re very sorry to hear about your experience and apologize for the frustration.

According to the tracking information for shipment 1ZAC51570331474770, the package shows as delivered two days after the order was placed. If you have not received it, please reach out to us so we can begin an investigation with the carrier.

We are also sorry to hear about your experience on the phone. That is not the level of customer service we aim to provide at Headbanger Sports. If someone was rude during your call, we would absolutely like the opportunity to review what happened, including listening back to the call recording.

We sincerely apologize again and would appreciate the chance to help get this resolved.

Rated 5 out of 5 stars

Amazing

Amazing . Very informative .. very nice

3 June 2026
HB Sports logo

Reply from HB Sports

Thank you for your feedback and your business. We look forward to working with you in the future.

Rated 5 out of 5 stars

Found what I was looking for quickly…

Found what I was looking for quickly and easily. I received my bat quickly too.

9 June 2026
HB Sports logo

Reply from HB Sports

Glad to hear the experience was so smooth for you. Please visit us again and always reach out if you have any questions.

Rated 5 out of 5 stars

Good buy and easy tracking

The bat was a good price and shipped quickly. The tracking was easy and accurate.

9 June 2026
HB Sports logo

Reply from HB Sports

We will forward this over to the back, they bust their butts to get your bats and gear out same business day! We are happy that you got your stuff so quickly! Enjoy!

Rated 5 out of 5 stars

Always a great experience got a tour of…

Always a great experience got a tour of back area where all the goods are which was awesome to see thanks for all ya do keeping it fun

8 June 2026
HB Sports logo

Reply from HB Sports

Thank you for your feedback Wayne. It was a pleasure to have you at the shop and look forward to seeing you next time!

Rated 5 out of 5 stars

10/10 experience

Very easy website, military discount, and got my bat to me in about a week... and I'm stationed in Germany. Will absolutely use HBS in the future. Can't wait to hit tanks with my new Axe.

7 June 2026
HB Sports logo

Reply from HB Sports

Thank you Kameran! And thank you for your service. The least we can do is give our Military family a discount, enjoy that new Axe!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look