Hayselden Reviews 

1,492
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for being exceptionally welcoming, professional, and knowledgeable during vehicle purchases. People frequently mention that the handover day is handled with great care, with team members going above and beyond to ensure everything is perfect. Buyers appreciate the honest value and straightforward approach, noting that the entire journey from ordering to driving away is completely stress-free. Some reviewers were not happy with communication gaps or occasional technical issues that remained unresolved after taking delivery of their cars. These customers noted specific challenges involving post-purchase repair approvals, delayed information updates, or incomplete accessory installations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, highlighting clear communication and smooth transactions from... See more

Product

Reviewers mention positive feedback about product, expressing satisfaction with their new vehicles such as... See more

Order

Reviewers highlight ambiguous aspects of order, reflecting mixed experiences during the process. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the whole experience of purchasing our new car very easy and enjoyable. We were extremely pleased with the good deal we were offered too. Adam our salesman was super efficient and very suppo... See more

Rated 5 out of 5 stars

Bought a Tiguan recently. Had a small issue in the heat requiring a replacement part. The warranty didn’t cover its replacement. However, a mature grown up service manager felt that because I had only... See more

Rated 5 out of 5 stars

Ordered a new elroq and most of the process of the order was done online, I did have a small problem but after ringing Brendon it was all sorted out .Brendon kept me updated on the build of the car an... See more

Rated 5 out of 5 stars

Purchased a new Golf 2.0 Tdi R Line . I can totally recommend this dealership , communication from start to finish was easy and clear. When I had queries, and the nominated salesman dealing with m... See more


Company details

  1. Car Dealer

Written by the company

The Hayselden group is built on solid foundations and values that you would expect from a family run business, loyalty, dedication and the very highest levels of customer care. Throughout every department you will find people with a warm welcome and a professional attitude towards every customer. Our Heritage Hayselden Volkswagen, two names that are synonymous with motoring excellence. The Hayselden family have had a successful relationship with Volkswagen for over 50 years, as Volkswagen’s reputation has grown over the years to become one of the world’s most respected companies, our reputation in South Yorkshire and within the motoring fraternity has grown too. Since 2001 we have been proud to represent Škoda in the Doncaster area. Our Customers, Our Reputation We believe the key reason for our success is that we look upon our customers as being the most important part of our business. If we look after you from the minute you arrive to the moment you leave, you will want to come back, time after time. Your confidence in Hayselden will grow and so will our business and reputation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,492)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Visited Hayseldens Doncaster to view…

Visited Hayseldens Doncaster to view new polo.
Greeted on arriving and looked around vehicle.
Franz our salesman ran through all options of car spec and finance and left us to make our decision.
Ordered the car the following day.
Many thanks to Franz and all his colleagues who made this an enjoyable experience .

y

27 June 2025
Unprompted review
Rated 5 out of 5 stars

My experience

My sales rep Jessica was so friendly and
informative. She made the whole experience stress free and explained everything to me and made it an enjoyable experience foe me.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, with good product knowledge. Communication was also good especially the follow-up call the day after I had bought my car to ensure I was happy with it or had any queries.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

I just recently purchased a brand new…

I just recently purchased a brand new VW ID3 from Hayselden in Doncaster. They gave me a great deal on this car which was around £2k cheaper than other VW dealers in my area. James was great, he kept me updated throughout the whole process and explained everything clearly to me, so I understood all my options. There was no hard sale or pressure to purchase the car. There was a couple of minor issues with the vehicle but James and the team made sure these were sorted, which made me feel valued as a long term customer. I look forward to purchasing my next VW from Hayselden in the future.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb service and experience

Just like my previous new car purchases from Hayselden the whole process was absolutely excellent. Everything was perfect from the point of order to collection of the new car. The staff are extremely friendly and make the whole car buying process enjoyable unlike rival dealerships. They are extremely competitive on price and the deal was done within a matter of minutes due to their efficient processes. Without hesitation I would purchase again from Hayselden.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Good Service

I visited Hayseldens as they offered a better price on the car that I was interested in than those dealers more local to me. I was looked after extremely well by Brendan, the salesman who took me through the details of the car I was interested in and explained all aspects including the finance options, etc.

16 June 2025
Unprompted review
Rated 1 out of 5 stars

Lost my car key

Lost my car key, replacement approved by insurance.
Cannot order and pay for it over the telephone as I need to show log book and a form of id despite buying the car from them. Prepared to pay for key and show id before programming on collection. Not prepared to drive 40 miles and waste 2 or 3 hours time, parts manager quite happy for me to take my business elsewhere. Will never use them again, promise.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Have bought and recommended this firm…ch

Have bought and recommended this firm for car purchases. No pressure sales, nice staff and feeling of being appreciated.
I’ve recently had numerous issues with my 18 month old Kamiq. They all surrounded the entertainment system. As some were intermittent diagnosis was not easy. This required quite a few visits to the workshop.

The staff were patient, apologetic and gave me a loan car when required. In short they were great!

Earlier this week the car went to again for two days but this time I think it was given a full brain transplant. Anyway it’s now fixed and operates like it was meant to.

I would be grateful if my thanks could be passed to Jane and Jack who are a credit to the firm. Also the technician who’s name I sadly don’t have.

Great dealer.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience buying a car recently…

Great experience buying a car recently with Hayseldens! Fantastic service from start to finish, I couldn’t thank Anthony the sales assistant enough for his help in finding my new car, I absolutely love it and I would highly recommend using Hayseldens VW car sales to anyone!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

New VW T- Roc purchase

From start to finish our car purchase was processed faultlessly throughout due to the professionalism of all those staff members involved From the outset the friendly team went out of their way to answer many questions ensuring a stress free buying experience. Special thanks to Jane and David for their continued support during the buying process and their ongoing after sales input.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great buying experience

Attentive to customer requirements not just trying to sell a vehicle, responsive to communications, great all round service from initial sales enquiry to car handover.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Golf from Barnsley

Purchased car from Barnsley, so easy to deal with,Jamie covered various ways of Purchase and put ourselves at ease, collected car and had slight issue with paintwork,no worries jamie rectified the issue immediately, well done all,

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Knowledgeable about the car we were interested in. Great test drive. Seamless ordering. Kept in touch throughout and fast delivery.

21 May 2025
Unprompted review

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