I called Hayden LA customer service concerning exchanging a dress I ordered to a smaller size. Nancy, their customer service representative, was extremely helpful. I explained my situation to her… tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality product. Not just good enough or acceptable, but the material was exceptional, the stitching was great, sizing was great, and many many compliments! Hayden Los Angeles is on my list of clot... See more
Company replied
I’m always looking for floral midi skirts because those scream boho to me. This brand had so many options in different colors and styles. Will definitely be buying another one!
Company replied
Lovely clothes! Absolutely beautiful plus size dresses that made me feel confident and comfortable! Good material and fit; good selection from which to choose.
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4.8
Excellent
111 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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I recently ordered a boho maxi dress…
I recently ordered a boho maxi dress from Hayden. I was happy that the dress looked just like the picture and shipping was fast. I’m going to be able to style this piece in so many different ways
11 June 2026
Reply from Hayden Los Angeles
Hi Valentina,
We love that you're already planning different ways to wear it! Thanks for the sweet review. 💖
Warm regards,
Hayden LA!
I ordered the wrong size and their…
I ordered the wrong size and their customer service was so nice and helped me change it before it shipped. The dress fit perfectly when it arrived
8 June 2026
Reply from Hayden Los Angeles
Hi Daphne,
Happy we could get the size sorted out in time, so glad it fit perfectly! ✨ Thanks!
Warm regards,
Hayden LA!
I found the most romantic looking dress…
I found the most romantic looking dress for an upcoming wedding I was invited to! It fit perfectly and it’s light enough for how hot I’m expecting it to be.
1 June 2026
Reply from Hayden Los Angeles
Hi Bianca,
Love this, perfect fit and light enough for the heat while still looking romantic! Thanks!
Warm regards,
Hayden LA!
The quality of the top I received was…
The quality of the top I received was nice. I always want to go for a boh chic look when I go to festivals and it served its purpose.
28 May 2026
Reply from Hayden Los Angeles
Hi Serena,
So glad it delivered the boho festival vibe you were going for ✨ Love that the quality lived up to it too! Thanks!
Warm regards,
Hayden LA!
I’m always looking for floral midi…
I’m always looking for floral midi skirts because those scream boho to me. This brand had so many options in different colors and styles. Will definitely be buying another one!
26 May 2026
Reply from Hayden Los Angeles
Hi Adele,
Love that you found your boho vibe with us 🌸 So glad you enjoyed all the color and style options, can’t wait to have you back for your next skirt! Thanks!
Warm regards,
Hayden LA
I was looking for a wedding guest dress…
I was looking for a wedding guest dress and found the perfect one while browsing their site. Bonus was that it was so comfortable when I tried it on!
21 May 2026
Reply from Hayden Los Angeles
Hi Paloma,
Love that you found the perfect wedding guest dress and even better that it was comfy too 💖 Thanks for sharing!
Warm regards,
Hayden LA!
The dress I ordered arrived quickly and…
The dress I ordered arrived quickly and was so pretty! The florals on it gave it such a dreamy vintage vibe. I love the boho aesthetic so it’s nice to find a brand that carries so many boho styles in plus size.
19 May 2026
Reply from Hayden Los Angeles
Hi Viviana,
Love that you found the perfect boho dress! 🌸 We’re so happy you enjoyed the vintage-inspired florals, fast shipping, and our plus-size boho styles. Thank you!
Warm regards,
Hayden LA!
Reply from Hayden Los Angeles
Hi Sophie,
We love hearing your order arrived fast and lived up to expectations 💖 Thanks!
Warm regards,
Hayden LA!
I was looking for a midi skirt I can…
I was looking for a midi skirt I can rewear for different events. Shopping for baby shower and wedding guest outfits can get expensive! I’m happy with my purchase
4 May 2026
Reply from Hayden Los Angeles
Hi Rosa,
So glad you found a versatile piece you can rewear for different events! We love hearing that your purchase was worth it. Thanks so much!
Warm regards,
Hayden LA
Reply from Hayden Los Angeles
Hi Carrie,
Love hearing that, great quality and cute styles are exactly what we aim for. Thanks so much!
Warm regards,
Hayden LA
Their options of floral dresses are…
Their options of floral dresses are seriously unmatched! I loved every option available it was hard to choose
1 May 2026
Reply from Hayden Los Angeles
Hi Amaya,
So happy you loved all the floral options! We totally get how hard it is to pick just one 🌷
Warm regards,
Hayden LA
I’m always looking for puff sleeve…
I’m always looking for puff sleeve dresses for special events since they’re so flattering on me. This brand has a ton and I ended up loving the one I ordered!!
21 April 2026
Reply from Hayden Los Angeles
Hi Emilia,
Love that! Puff sleeve dresses are such a great choice for special events, and we’re so glad you found one you loved.
Warm regards,
Hayden LA!
I was looking for a dress for a wedding…
I was looking for a dress for a wedding I was invited to and there were so many floral dress options to choose from!
10 April 2026
Reply from Hayden Los Angeles
Hi Ines,
Love hearing that 😊 So happy you found so many floral dress options for the wedding!
Warm regards,
Hayden LA!
I love the quality and fit of what I…
I love the quality and fit of what I have purchased, and that almost everything you make includes plus sizes. just order 5 more things today.
31 March 2026
Reply from Hayden Los Angeles
Hi Connie,
Love this so much! Thanks for the support and your new order too 💖
Warm regards,
Hayden LA
Reply from Hayden Los Angeles
Hi Jessica,
So glad you love it, cute and fits perfectly 😍
Warm regards,
Hayden LA!
As a plus sized girlie I love shopping…
As a plus sized girlie I love shopping their dresses! So comfy and cute
12 March 2026
Reply from Hayden Los Angeles
Hi Marisol,
So glad you’re loving them, cute + comfy is exactly what we’re going for! 🙌
Warm regards,
Hayden LA!
Best Return Service
I called Hayden LA customer service concerning exchanging a dress I ordered to a smaller size. Nancy, their customer service representative, was extremely helpful. I explained my situation to her… that I had done the exchange online, but was worried that I wouldn’t receive the new dress in time for an event that I had to go to. She looked up my order in the system and saw that I had already returned the dress that was too large. so instead of waiting for that dress to arrive before mailing me the new one, she sent me the smaller size that day. Nancy was friendly, polite, and a pleasure to talk to! I love Hayden LA dresses!!!
23 March 2026
Reply from Hayden Los Angeles
Hi Susan,
So glad to hear this! This is exactly the kind of experience we aim for! Nancy will be thrilled to know she made your exchange smooth and stress-free, and we’re happy we could get the right size to you in time for your event. We truly appreciate your kind words and your love for Hayden LA dresses!
Warm regards,
Hayden LA
This brand was super responsive to my…
This brand was super responsive to my sizing questions!
28 November 2025
Reply from Hayden Los Angeles
Hi Ophelia,
Big shoutout to the team, came through quick with sizing help! Love that! Thanks for sharing!
Warm regards,
Hayden LA
I was going to return a dress that I…
I was going to return a dress that I tried on for maybe 20 seconds. It was very unflattering and I knew instantly. I returned it via their instructions and received an email saying the dress was damaged when returned with a picture of threads pulled out. They wouldn’t give me a refund (since it was damaged and against their policy) and offered to return it to me for $8 shipping (HAH) or just store credit. Just be sure to check your items before you try on!
6 March 2026
Unprompted review
Reply from Hayden Los Angeles
Hi Deni,
Totally get how frustrating that was, sorry about it! Our policy usually doesn’t allow refunds for damaged items, but since you’re a first-time customer, we gave store credit to make it right. Thanks for the tip about checking items before trying them on! Reach out anytime if you want us to help further.
Warm regards,
Hayden LA
Nice quality products that were perfect…
Nice quality products that were perfect for my living situation, and they were delivered promptly. I really like what I received.
5 February 2026
Reply from Hayden Los Angeles
Hi Christina,
That’s awesome to hear! Great fit and quick delivery is what we love! Thank you!
Warm regards,
Hayden LA
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