Hawiyyah Reviews 211

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I made a search costing less than a dollar using their database - with no results. I did not realise this had signed me up to a monthly subscription of $68 a month. They have taken 219 pound altogethe... See more

Rated 1 out of 5 stars

Absolute scam. Took money from credit card without authorisation fortunately credit card team blocked it and let me know. Tried best part of 3 days to obtain proof of cancellation. Shannen their custo... See more

Rated 2 out of 5 stars

I Authorised a small amount to access a one off email. Since then this firm has taken three further monthly unauthorised payments of up to £20 . I am going to block further payments from my credit... See more

Rated 1 out of 5 stars

Scammers. Illegal practices. Zero starts. Avoid. I paid for one report against one name. Payment came out. The report never arrived. I haven't received any emails confirming i registered, let alone fo... See more


Contact info

1.2

Bad

TrustScore 1 out of 5

211 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I regret ever using this Company

I regret ever using this Company. I didn't get any information about the person I was trying to find. I cancelled my subscription but $30.50 has been taken from my account twice. Both times I contacted customer service but nothing was done.
I have to cancel my card to avoid more debits. I should have read the reviews first. Be warned ! Beware!

9 October 2023
Unprompted review
Rated 1 out of 5 stars

SCAM - BEWARE

Definitely a scam. I was told I would be billed £0.51 as a special offer and they then tried to take £15. Luckily my credit company identified it as a scam immediately and stopped the payment. Avoid at all costs.

8 October 2023
Unprompted review
Rated 5 out of 5 stars

Same happened to me this website scams…

Same happened to me this website scams you by recharging a higher amount.

1 October 2023
Unprompted review
Hawiyyah logo

Reply from Hawiyyah

Thank you for sharing your concerns on Trustpilot.com about Hawiyyah. I regret to hear about the challenges you faced and am here to help clarify and resolve any issues.

At Hawiyyah, we strive to be transparent about the type of data we have and its origins. We collect our information from multiple public records, which can range from census data to publicly available social media accounts. It's worth noting that Hawiyyah doesn't generate this data on its own; we present what's available from original sources. While we cannot guarantee the precision of every piece of data, we always endeavor to provide the most accurate and up-to-date information, updating our records daily.

I'd like to address the charges on your account. Hawiyyah subscriptions renew automatically to ensure the continuity of our service. I apologize if this was not communicated clearly or led to any misunderstanding.

I tried locating your Hawiyyah account using the details from your Trustpilot complaint but was unsuccessful. To expedite the resolution, I will send you a direct message on Trustpilot.com. If you'd prefer not to communicate through Trustpilot, kindly email us directly at info@hawiyyah.com with the subject "Trustpilot.com Review Concern" and provide:

Your full name or names of any other authorized users on the charged card
Last 4 digits of the charged card or any other card(s) associated
Card type (e.g., Visa, MasterCard, etc.)
Any alternative email addresses
Once we verify the account, I assure you we will address your concerns promptly.

I apologize for any distress this situation may have caused. For any further assistance, you can reach out to our Customer Care team directly via our contact page. We're here to help seven days a week.

Warm regards,

Hawiyyah Customer Support

Rated 1 out of 5 stars

This website is definitely a scam

This website is definitely a scam. I requested a house address using an email address and agreed to pay $1.61. They did not give me the information I requested and the following day made an unauthorised charge on my Visa Card for $32.53. I have emailed them requesting a refund of this unauthorised charge but have received no replu so far. Don't use this website!

21 September 2023
Unprompted review
Hawiyyah logo

Reply from Hawiyyah

first and foremost, I'd like to sincerely apologize for the experience you've had with Hawiyyah. It is always our goal to provide transparent and efficient service to our users.

I'm truly sorry to hear about the unexpected charge on your Visa Card. We are committed to ensuring clarity in our billing process and deeply regret any confusion that may have arisen in your case.

Your feedback is crucial, and I'd like to address the situation immediately. Please forward the email you sent to us or provide the transaction details and the email you used for the inquiry to info@hawiyyah.com with the subject line "Trustpilot Complaint - Unauthorized Charge". This will help us expedite the process and assist you in a timely manner.

Once we have these details, I'll ensure that a thorough investigation is conducted regarding the charges, and we'll take the necessary steps to resolve the matter to your satisfaction.

Again, I deeply apologize for the inconvenience and confusion you faced. We take your feedback seriously and will work to ensure such issues do not recur in the future.

Warm regards,

Hawiyyah Customer Support

Rated 1 out of 5 stars

Don't touch them even with someone…

Don't touch them even with someone else's bargepole. They tried to sign me up without any clue or indication whatsoever that the report I would be paying for was about the right subject I had named.

I am not accusing them of being outright scammers, but they are certainly chancers and the first cousins of scammers. The way the (non!) scam works is that the initial price is low, so you may not be too bothered about trying again if you haven't found the right person first time. But these people, who I am not accusing of being villains but who are sharper than razors, know full well that a percentage of people will simply fail to remember to cancel the long-term contract contained in the small print.

4 August 2023
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. Took money from credit card without authorisation fortunately credit card team blocked it and let me know. Tried best part of 3 days to obtain proof of cancellation. Shannen their customer service agent fobs you off and now ignores my messages..be warned! Something legally needs to be done with these fraudsters

24 July 2023
Unprompted review
Rated 1 out of 5 stars

They will continue to take money from…

They will continue to take money from your account.... beware ...
1. I had one discounted transaction with this company and they have subsequently taken two full monthly subscriptions out of my account.
2. I attempted the 'cancel subscription' avenue, but unable to do this, as I do not have a current subscription with them.
3. Their 'live chat' isn't live; they do not respond to questions.

12 June 2023
Unprompted review
Rated 2 out of 5 stars

Tread carefully

I was dubious going in & read all the small print. I knew it would take further payments but I had a free 24 trial. I have more information on the person I was hoping to locate but wasn't even asked for their middle name. It said it had the information, I supplied the details it requested, then it said it couldn't tell me bcs of a failed captcha. I hadn't been shown a captcha. Then my bank message to say they had stopped the payment. Now there's a block on my card.

3 July 2023
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY TERRIBLE

ABSOLUTELY TERRIBLE. PRETTY SURE THE POSITIVE REVIEWS ARE MADE UP OR AI GENERATED. THEY TAKE YOUR MONEY AND MAKE UP EXCUSES AS TO WHY THEY HAVEN'T CANCELLED YOUR ACCOUNT YET.

27 June 2023
Unprompted review
Rated 1 out of 5 stars

Stay away from Hawiyyah People Search…

Stay away from Hawiyyah People Search Service. It is a scam. I pay for a search and it told me report is available and will be email to me within 1 to 2 hours. I waited a day but no report. Then I chat with their agent Shannen and she said she will forward my request to their search team and report should be available within 24 hours. still no report, meanwhile they already charged my credit card for their "non-service"!

6 June 2023
Unprompted review
Rated 1 out of 5 stars

Free trial costs $120

I subscribed for the free seven day trial.
I was charged for the entire month.
I then cancelled and unsubscribed.
Every single months for six months I am charged a fee.
I have to go online to their website.
I have to request a refund and I have to unsubscribe
This is really invasive.
How can this company improve? Stop illegally taking money from your customers

8 May 2023
Unprompted review
Rated 1 out of 5 stars

What a SCAM!!

What a SCAM!!! total FRAUD!!!! And so cowardly. Taking money from me and other users and stealing it like you own it. I will never recommend you ever and like you actually got away with it. Good luck. Some day in the future you will get the bill charged along with the receipt for your bad action if you know what I mean.

14 February 2023
Unprompted review
Rated 1 out of 5 stars

This is a SCAM

Paid £0.77 for a search for my long lost sister in Australia. Instead it turned up a lot of addresses in the US. No use!!!
Received an email after this claiming I would be refunded £0.77. Then 2 days later I notice a further unauthorised transaction for £17.60. I have contacted Barclaycard.
Note all the "overly excellent" reviews on Trustpilot all in the last few days from persons with this the only review ever. These are almost certainly"FAKE"

26 January 2023
Unprompted review

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