Hatton Garden Diamond Reviews 296

Atrocious customer service by staff who were condescending and straight up lied!

Update (31/08/23):
I contacted the email provided in the reply below with my complaint and did not receive any reply. Unsurprisingly, the online customer service is just as bad as in-store!

Update (04/09/23)
I received a reply email on 31/08/23, after I left a follow up to my initial review above. The reason stated in the email was, and I quote, "The young lady you spoke to is new and is not yet fully briefed on the protocol for people looking to sell/valuations."! An individual who was under-qualified and untrained was put on customer facing duties! That pretty much sums up my initial review. There was no need for me to reply to the email because I took my business elsewhere where I was treated like a customer should be! Hatton Garden Diamond needs to invest appropriate time and resources to train their staff adequately!

From start to finish the service was perfect. I designed a ring for my partner and it turned out exactly what I envisioned and she is over the moon with it. Gemma dealt with my ring and was a fantastic member of staff who I would happily go back to in the future for wedding bands/ any other jewellery we need. Great place, great service
Thank you

I checked out so many online stores and stores within Hatton Garden but none compared to this place. Had the pleasure of dealing with Stephen who was very insightful, helpful and above all honest. They were happy to work around my busy schedule and were able to make and size up my fiance's ring for collection well before the due date. Can't recommend enough

Despite doing my research, there is nothing else quite like Hatton Garden and how it works so you have to throw yourself into it. I spoke to and visited plenty of jewellers up and down HG but I was super impressed with Hatton Garden Diamond who were friendly, patient and super professional. Mitchell is the man to speak to and crucially the ring and how it was built was exactly what we wanted. Easy 5 stars

I have some vintage jewellery from my mother, and I needed help to sort it out. Stephen Perry was very helpful and took the time to tell me what was valuable and what was not, also to give me advice about possible repairs. I will definitely trust him and this shop when I next buy jewellery.

I went to 4 different Jewellers on my first visit to Hatton Garden to get an idea of designs. The team at Hatton Gardens Diamonds were extremely helpful, they didn't pressurise me into deposits like the others, just trusted themselves to give a great service and valuable information which I was able to take away with me. Mitchell informed me about designs & showed me a number of diamonds on the day, he was also the only person from my initial day in Hatton to bother following up with me, he really cared about my creation. We stayed in touch & he invited me back so we could finalise and get the ring sorted. My now fiancee is so pleased with the ring & HGD are re-sizing it for free. For anyone shopping in Hatton, this is the place to visit. Ask for Mitchell but I have every confidence the rest of the team would do as good a job. Thanks for everything!

5 Stars are not enough for Hatton Garden Diamond. The service and after sales care you recieve from the staff here is by far the best you will ever experience.
If you are thinking of buying a diamond or infact any piece of jewellery go straight here. You won't be disappointed. Mitchell and the team will find you what you want and you will walk away with your dream piece of jewellery.
Highly recommended.

Couldn’t recommend Hatton Garden Jewellers enough. Bought my engagement ring here and just returned to buy our wedding rings. Excellent customer service, every effort made to help you get what you want with no pressure to go over budget. Would definitely return for any future purchases.

I went into Hatton Garden Diamonds with an idea in mind. The gentlemen Mitchell helped me with my design from start to finish keeping my budget in mind. He was extremely helpful. The ring turned out better than I could have imagined and my fiancé absolutely loves it! Couldn’t recommend Hatton Garden Diamonds enough. ⭐️⭐️⭐️⭐️⭐️

Honestly had the best experience buying from Hatton Garden Diamond. They made the process of choosing our wedding rings extremely stress free and were extremely knowledgeable and helpful! I could not recommend this family run business enough, they are all brilliant, especially Stephen who was our main point of contact

My husband bought my engagement ring here and we returned for both of our wedding bands. Had such a lovely experience, no pressure just informed opinions. Lovely service and would definitely recommend.

My husband and I first had the pleasure of dealing with Steve over 10 years ago when we purchased our wedding rings, my engagement ring and later on an eternity ring. All rings are exquisite and sit so well together. We have just picked them up after having them cleaned there and they look like new. Thank you so much for such a great service throughout the years. I can’t recommend Steve and team enough.

Stephen is brilliant - wonderful service and a great eye for detail. Would definitely recommend Hatton Garden Diamond and will be going back...

The absolute best service in Hatton Garden - in London for that matter!
We cannot thank you enough for the amazing help and work to create the dream engagement ring. The attention to detail, the support, the care all of which helped to craft and create such a special piece.
Thank you Alan for all of you and your teams hard work on this momentous occasion!
Cannot recommend Madison highly enough for buying an engagement ring

Thank you to Hatton Garden Diamond for the 5 star experience. Gemma is an expert in her field and a dream to work with to help me find my dream engagement ring. The whole process was great from start to finish and I couldn’t recommend them enough! Thank you team

Had an excellent experience with these guys. They helped me find a great ring at a great price and then went above and beyond to help me make changes and make sure my fiancé was a very happy customer! We plan to use them again for the wedding bands.

I visited Hatton Garden Diamonds because of its 5 star reviews. Well deserved. I was helped by Stephen to purchase a diamond Tennis Bracelet. He went above and beyond to get me exactly what I wanted within my budget. I was put at ease as soon as I walked through the door. No pressure. Just a friendly, honest family run business.

My Mother wanted to purchase my then fiancé a wedding gift. She decided to purchase pearl/diamond earrings. We went to Tiffany in Selfridges and considered Mikimoto. Fortunately we chose Hatton garden diamonds. Mitchell and his Dad were fantastic and the grade and price was far better than the above named brands!

This is the second time we have used Hatton Garden Diamond and they did not disappoint!

Hatton Garden Diamond were fantastic when I needed to find a replacement engagement ring for one I had lost. They were professional, friendly and highly knowledgeable. I would highly recommend to any one looking for a high quality jeweller.

I returned to Stephen 9 years after purchasing my fab engagement ring. I asked Stephen to make a bespoke eternity ring. I travelled from Ireland and Stephen made my visit so worthwhile. From CAD drawings to choosing stones, and constant contact when I returned home my eternity ring exceeded my expectations. Thank you to Stephen and his team.