Hatsfashion Reviews 

453
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, most reviewers were somewhat happy with their experience overall. Customers truly appreciate the vast selection of hat styles available on the platform and find the online ordering process exceptionally simple, clear, and efficient. Many people also mention that the prices are fantastic and the website is very easy to navigate when searching for favorite items. However, some customers also noted that the items received completely differed from the online descriptions and advertised pictures. Reviewers frequently complained about poor packaging quality, damaged merchandise, and frustrating refund processes when dealing with incorrect orders. Others experienced issues with incorrect sizing and long delivery times.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and selection. While some reviewers... See more

Quality

Consumers find quality to be ambiguous, experiencing a mix of severe disappointment and rare satisfaction.... See more

Order

Clients share ambiguous opinions on order, as some reviewers found the online ordering process simple, clear,... See more

Price

People report ambiguous experiences with price, reflecting a sharp division among consumers. On one hand,... See more

Refund

Users describe widespread frustration with refund requests, consistently noting that the seller initially... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good presentation of all hats. just a picture with sweat band inside would help to confirm that it is present.

Rated 4 out of 5 stars

It was easy to sort through the different hats. They had a great selection. For the hat I bought, they could have more pictures of the hat.

Rated 4 out of 5 stars

I found a style that I’ve been interested in but noticed the sizing isn’t as precise as a major brand. Still it’s a great value so I bought it. This is my second purchase from your site and I’m hopefu... See more


3.1

Average

TrustScore 3 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(453)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Complete and total scam

Complete and total scam. Stole over $100 of our money, sent fraudulent products not even in the same color, and have an elaborate scheme so you can't get your money back from Paypal. All these good reviews are fake. BEWARE.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Hatsfashion.com is operating a scam on…

Hatsfashion.com is operating a scam on multiple levels. They are using branded product images, descriptions and names to sell hats but they send cheap, 'made in china,' unsized counterfeit merchandise. And, when you ask for a return, they offer you '5% of your purchase price (pocketing 95%) if you just keep the merchandise or the option to ship the product to China which as they say 'will cost you as much as your merchandise.' Buyer beware. I have reported to the FTC, the brand they're counterfeiting, and my credit card company.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY HATFASHION

Ordered an advertised Miller Ranch fedora from Hatfashion and paid for express shipping. Three days passed with no product shipped. Cancelled the order. The next day I received a shipping confirmation and a smashed box with a cheap fedora not matching the pic. The hat was also smashed. Requested a refund and was informed I would have to pay shipping back to China with taxes. DO NOT BUY FROM HATFASHION!!

31 July 2025
Unprompted review
Rated 2 out of 5 stars

I’m awaiting the hat delivery… finally got it

I’m awaiting the hat delivery. I’ll reserve judgement until I see the quality of the hat.

Finally received the hat. The fit is fine. They call it a Muirfield and I guess I was hoping for something along the Scala line. Nope. The weave is very loose, the slight brim curve you get with the Scala is not there. The brim lies very flat. If you’re looking for an outdoor hat to keep the sun off, this hat will do fine. If you’re looking for something stylish, look elsewhere.

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Don't order there

Don't order there. I ordered a first time, since it's based in China the shipping cost almost half of the total, and they send me the wrong item. After contacting them, they offered to refund the hat if I send it back to China, which will cost me 40€. So they offered me a 8€ refund. I ordered a second time the very same hat and they send a wrong item again...

26 July 2025
Unprompted review
Rated 1 out of 5 stars

This company is a total hoax.

This company is a total hoax.
Their website may seem fancy and appealing, but once you have ordered (and paid) something you get total different and extreme low quality products delivered of very low value.
Upon complaint they offer a $5 discount and already make up excuses that for return shipments all shipping and customs costs will have to be paid, and moreover they already expect the return shipment to get lost and will never arrive. The return address is somewhere in the middle of nowhere in China.
In other words, you will never get your money back.
Don't deal with this scammers!!! Be warned!

10 July 2025
Unprompted review
Rated 1 out of 5 stars

bait and switch

bait and switch - I got very cheap hats instead of the ones I ordered. When I asked for a refund from a $68 order, said they would give me $5 to keep them or I could return them on my own dime but they couldn't promise it would get back to them. Do not deal with this shame company.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

These people are crooks

These people are crooks. Ordered an $89 outback leather hat but was shipped some cheap felt cowboy hat that I found listed on their site for $56. It's something you could get at Walmart for less than $30. very poor quality and not what I ordered at all. It's like the randomly chose some hat and put in a box to ship. They will not exchange and will not refund. Beware!

5 July 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam!

Complete scam- ordered a hat off website, took forever to arrive, was entirely wrong hat- cheap temu knockoff with no resemblance to hat I ordered. Complained, said they were on vacation. Complained some more, offered a $2 refund. Going to have to file a dispute with Paypal- stay FAR away from this company. Don't believe ANY of the reviews written here- they are all FAKE.

13 July 2025
Unprompted review
Rated 1 out of 5 stars

The Panama hat I ordered on website…

The Panama hat I ordered on website arrived with a crushed box. Many back and forth with the company, they refused to send me another hat and offered me $6.00, what a joke.
The other major complaint I have is that on their website I selected CAN$ and was shown the price, when I get to the checkout the price was in US$. I should have taken notice of the red flag and not ordered. This company is a total rip off.

10 July 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look