So frustrating. It should be a great product, but I have had to face an endless series of problems. In particular, the interface between the phone and the control unit is temperamental and too often I... See more
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Bought my Solar Watermate mini so I could enjoy one month of summer out of the country and safely leave my Hydroponic set up in good “AI” hands. Had a slight blip 24 hrs before flying off BUT was offe... See more
Company replied
I have had a WaterMate Mini, for about 18 months. It's been working reliably watering a 10x8 greenhouse. The only real problem we've had was fixed remotely by Harvst over the recent Easter weekend (!... See more
Company replied
I've had the watermate Pro for a few weeks now and it's been constant struggles. First getting the kit set up (missing parts, ill fitting connections) and getting answers from their team is like pul... See more
Company replied
Company details
Written by the company
Harvst creates completely automated, climate controlled mini greenhouses and stand-alone smart irrigation systems for your greenhouse or polytunnel.
Contact info
Pwllhai, SA43 1DB, Ceredigion, United Kingdom
- 0333 090 4550
- hello@harvst.co.uk
- harvst.co.uk
3.0
Average
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Harvst
Thank you for the review Spencer. So glad you are pleased with your WaterMate.
Harvst team 🌱
Happy repeat customer
Good customer service. Happy to remain a customer and now have 4 of their watermate systems making life easier
25 March 2024
Reply from Harvst
Thanks for the review. So happy you are enjoying your WaterMates.
- The Harvst Team 🌱
A great product and really excellent…
A great product and really excellent customer service. I have the watermate system in my greenhouse - solar powered. It is easy enough to install and flexible enough to deal with different seasons and crops.
8 April 2024
Unprompted review
Reply from Harvst
Thanks for the review. We're so happy you are enjoying your WaterMate :-)
Poor assembly instructions and a long wait for delivery.
The product itself is great but no instructions are given in how to assemble. There is an online instruction manual but it is very basic with no real explanation of how to attach the second shelf. So this could be greatly improved.
It took nearly two weeks to send the items with no updates unless I went out of my way to email customer service.
There is only one packet of seeds with the micro green set which is misleading as it says it will come with a selection.
I can’t fault the lights so far though.
24 March 2024
Reply from Harvst
Hi Rachel,
Thank you for the feedback. We'll look at improving the instructions for future customers.
And thank you for your patience with the delivery.
We hope you have fun growing!
- The Harvst Team
Harvst have excellent products
Harvst have excellent products that are very well thought out and easy to use & control. Their support team are also very good. I am very satisfied with my Watermate Pro and Mini.
8 April 2024
Reply from Harvst
Thank you for your lovely review, Chris.
Harvst team 🌱
Reply from Harvst
Hi Adrian,
Is there something we may be able to help you with? Feel free to email us at support@harvst.co.uk and we’ll do what we can!
- The Harvst Team 🌱
Prompt Service and quick delivery
Prompt Service and quick delivery, easy to navigate website.
5 March 2024
Reply from Harvst
Hey,
Glad to have been of service, thank you for the review!
- The Harvst Team 🌱
Excellent customer service and a brilliant product. (Water Mate)
Excellent customer service. Quick response to my email, understood what I wanted and offered a solution, with a link to the parts I needed.
Parts were despatched next day, lost a few days to to the appalling Royal Mail service in this area. Eventually arrived in good condition and enabled me to complete an upgrade project.
Tomatoes, cucumber, aubergine and peppers now growing well.
11 March 2024
Reply from Harvst
Hey Ian,
Glad everything got to you alright and that you’re enjoying your WaterMate.
As always, let us know if you need any further assistance— here’s to a bountiful season!
- The Harvst Team 🌱
I was expecting a member of staff to…
I was expecting a member of staff to deliver to me over the weekend but he didn't (for valid, but not communicated, reasons). You kindly agreed to waive the subsequent postage charge.
11 March 2024
Reply from Harvst
Hey Andy,
Thank you for your understanding, it’s truly appreciated. It should be with you in the next day or two. Please don’t hesitate to reach out if you need anything from us!
- The Harvst Team 🌱
Anti-Syphon Valve - needed and caused a leak
My initial enquiry was regarding the symphonic effect continually draining water from my water butt into the greenhouse. This was responded to quickly and with a sensible answer in that I needed a special valve to stop this effect. It is a shame this was not suggested to me as a sensible option during my initial order. The worst part was that the valve, when delivered, came with no instructions and I couldn’t find anything on the website. Again, the response to my enquiry was quick but I must have misinterpreted where the valve should be inserted and ended up with a leak while the pump was operating, so one problem solved but another one created. Hence my four star review.
26 February 2024
Reply from Harvst
Hi Richard,
Thank you for your feedback! We're sorry you had trouble fitting your anti-syphon valve, but we’re glad to at least have been able to help you over the phone.
We’re hoping to provide more instructions via our Zendesk, so we’ll be sure to add this to our list in order to help future customers. Thank you for your patience navigating this, and please feel free to reach out should you need anything else in future.
- The Harvst Team 🌱
Afraid I can’t give a better review for…
Afraid I can’t give a better review for the premium propagator with lights. The overall quality is very poor with large gaps around the Perspex top, the hinges appear to be stuck on with sticky tape and are already coming off with just a couple of days use. The two heated trays are too small for the top so lots of space left unheated. I see now it’s out of stock on the website after ordering one week ago so maybe too many complaints. Definitely not worth £130
After the very fast response to my complaint and excellent customer service I’m revising my review. Although the propagator is not a good product I can find no fault with your company. Thank you.
8 March 2024
Unprompted review
Reply from Harvst
Hi Amanda,
As discussed, you've been fully refunded for the propagator. We fully agree that the product you describe here does not meet our standards of quality. We'll be feeding what you've said into improving the propagators, so we truly appreciate the detail you've provided.
We're glad to have been able to resolve this for you. Please feel free to reach back out to us any time and all the best for your community garden!
- The Harvst Team 🌱
Reply from Harvst
Glad to hear it, Rob!
Thank you very much for taking the time to review.
- The Harvst Team 🌱
A great bit of kit,
6 February 2024
Reply from Harvst
Hey Paul,
Glad you're enjoying it and thanks for letting us know!
- The Harvst Team 🌱
Re connecting WIFI on Watermate Pro
Struggling to get my Watermate Pro re connected to WIFI after being turned off for Winter. Phoned Harvst and they talked me through getting it up and running again in a few mins. Really helpful team. I love the Watermate Pro system makes looking after the greenhouse much easier, allows me to be away from it even for a few days because it’s still being watered and even better I can see what’s going on via the Harvst app and adjust the watering if needed. Thanks Harvst. Debbie
6 February 2024
Unprompted review
Reply from Harvst
Hey Debbie,
We were happy to help, glad you’ve got everything up again for the start of the season. Thank you for the review, and good luck this year!
- The Harvst Team 🌱
Excellent company to deal with
I was contacted directly by Aron at Harvst after placing an order, and was offered a lot of support for sorting everything out. Communication was excellent, very efficient and very helpful. Looking forward to setting up my new kit
24 January 2024
Unprompted review
Reply from Harvst
Hey Richard,
Glad we were able to get you all squared away, and thanks for your feedback!
- The Harvst Team 🌱
Great customer service
30 December 2023
Reply from Harvst
Hey!
Thank you for leaving a review, glad we exceeded expectations.
- The Harvst Team 🌱
Reply from Harvst
Hi Ivan!
Thank you for taking the time to post a review. We had a look at your order, and it looks like it’s being delivered soon if it hasn't been already!
We apologise that this timeline didn’t meet your expectations— we aim for delivery within 3-10 working days of an order. While we are within our current delivery window, we are taking your feedback onboard.
Please feel free to reach out with any questions once you start setting up. We’re always happy to help.
-The Harvst Team 🌱
Succulent Hotel
My succulent plants are now safely stored for the winter in a lovely protective home. It is perfect for my requirements. I looked extensively before making my purchase and feel I have found just what I needed. My partner and I worked as a team to put it together and followed the instructions explicitly. It took us some time but there was a good feeling of success when achieved.
12 September 2023
Reply from Harvst
Hey Helen,
"Succulent hotel", I love it! We're glad to have checked your boxes. Thanks for the review!
- The Harvst Team 🌱
Great service
7 September 2023
Reply from Harvst
Hey Harry!
Thanks for your review, glad that we could help.
-The Harvst Team 🌱
Excellent product
Nicely packaged, good instructions and excellent product. We love it.
18 August 2023
Reply from Harvst
Hey Andy!
We really appreciate you leaving a review. It's great to hear you're enjoying your mini greenhouse!
-The Harvst Team 🌱
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