Had an issue with a nespresso purchase. Jo in this department was so helpful in resolving the issue but also going to the extra mile to get me sorted to register the new product. A credit to the shop,... See more
Company replied
Location
Switch locationUnit 5, Airside Retail Park, Swords, K67 H364 Swords, Co. Dublin, IE
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See what reviewers are saying
I have just purchased a Haier fridge/freezer from Airside branch and had to leave a top notch review for the delivery guys Daniel and Adam. They were truly professional and experts at what they do! Da... See more
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Paul and Martin rang in advance and arrived within the time window promised. They were very friendly and efficient delivering and setting up. They took away as packaging and left everywhere clean.... See more
Company replied
Purchased a TV online for collection at Airside branch. Waited nearly 30 minutes before someone came to tell me that I had to collect at a different address, even though the confirmation email state... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Cell Phone Store
- Computer and Accessories Store
- Home Goods Store
- Washer and Dryer Store
About Harvey Norman Ireland - Swords
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, Ireland
- 01 8909900
4.4
Excellent
1K reviews
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Zero stars for customer service
Bought a washing machine back in August, called Harvey Norman in swords 9 days ago (Friday) to log the repair as machine stopped working, said I would hear within a few days, I didn’t so I called LG last Thursday (6 days after I called HN), they had no record of repair, called HN who said the team member who took my call on the Friday was probably “very busy & forgot”, asked to speak to manager which was denied, said they would put urgent call to Lg & we would hear back, we didn’t, went into HN on Saturday (8 days after firstly logging the repair), spoke to a manager who said he would “get someone to call Lg & I would hear back Monday or Tuesday”, I expressed that the lack of customer care & the time frame given was extremely poor, this didn’t bother him, today (Sunday) 9 days on, I get a phone call in the late afternoon to say they had taken down the serial number wrong & LG don’t have any record of repair, can I give it to them again (4th time), I was driving & obviously couldn’t so tomorrow will be day 10 of not even reporting the fault to be fixed, an absolute joke to say the least. Zero stars for customer care, at this stage I want a refund & not to deal with them again!
3 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Swords
Hi Lisa,
We regret to hear about the trouble you've experienced with your washing machine repair and the difficulties in contacting us. If you can contact our customer service team at "customer@support.harveynorman.ie", the team will be able to look into this for you and pass this on to the relevant teams internally for review. Thank you for bringing this to our attention.
Kind Regards,
James
Excellent service
Excellent service
And
Delivery rang a couple of times in advance
9 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Swords
Hi Eamon,
We're happy to hear that you received excellent service and a timely call before the delivery. Thank you for your positive feedback.
Kind Regards,
James
Great Service
3 April 2026
Reply from Harvey Norman Ireland - Swords
Hi there,
We appreciate you sharing your experience with us. We are happy to hear you had a great experience with us. Thank you for your feedback.
Kind Regards,
James
Reply from Harvey Norman Ireland - Swords
Hi Natalia,
We appreciate you sharing your experience with us. We are happy to hear you had a great experience with us. Thank you for your feedback.
Kind Regards,
James
Friendly delivery service brought…
Friendly delivery service on time brought mattress to exactly where I need it to be,
Polite and cheerful guys
3 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Swords
Hi Dean,
We appreciate you sharing your delivery experience. We're happy to hear that our team was on time, brought the mattress where it was needed, and were polite and cheerful.
Kind Regards,
James
Harvey Norman are cheap on most items…
Harvey Norman are cheap on most items and I always find the products top notch.!
17 January 2026
Reply from Harvey Norman Ireland - Swords
Hi Elaine,
We appreciate you taking the time to share your positive experience with us! We're so happy to hear you find our products top notch and affordable.
Kind Regards,
James
Nice and Efficient
We had the lovely Evan and Ryan deliver our sofa. They were extremely nice and efficient. Phone call ahead of time to advise when they would be with us. Really nice lads to deal with.
4 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Swords
Hi Donna,
We appreciate you taking the time to share your feedback. We're happy to hear that the delivery team was efficient and nice. It's great to know the team contacted prior to delivery.
Kind Regards,
James
Shopping online was so easy
Shopping online was so easy, clicked and collected, staff member was so helpful and friendly, called me to let me know that there is a 5 year warranty with the TV I purchased, brought the TV out to my car for me and the whole experience for five stars!!! Mt only regret is that I didn't get the staff member's name so he could get the recognition he deserves!!
4 April 2026
Reply from Harvey Norman Ireland - Swords
Hi Lyn,
We're happy to hear that you found shopping online easy and the click-and-collect service helpful. We appreciate your positive feedback regarding the staff member's assistance and information about the warranty. We're so glad you enjoyed your experience!
Kind Regards,
Kevin
Arrived at store
Arrived at store, dealt with very quickly, assistant offered to carry purchase to my car
2 April 2026
Reply from Harvey Norman Ireland - Swords
Hi Angela,
We're glad you enjoyed your experience and that our assistant was helpful. Thank you for your positive feedback; we appreciate you taking the time to share.
Kind Regards,
Kevin
Reply from Harvey Norman Ireland - Swords
Hi there,
We appreciate you sharing your experience. We are happy to hear that you received quick, prompt service from us. Thank you for your time.
Kind Regards,
James
Lovely staff very helpful and carried out Dyson to car. Very pleasant young man …
Lovely staff very helpful and carried out Dyson to my car. No hassle stcall
31 March 2026
Reply from Harvey Norman Ireland - Swords
Hi Anne,
We're glad the staff were helpful and assisted with your Dyson! We appreciate you taking the time to leave us such positive feedback.
Kind Regards,
James
Really fast delivery (less than 24hrs)
Really fast delivery (less than 24 hours) They called ahead and both the driver and his assistant were helpful and friendly. They delivered my washing machine and took the old one away with no fuss
2 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Swords
Hi John,
We're happy to hear that you received your washing machine so quickly! It's great to know that our delivery team was helpful and friendly and that the removal of your old appliance was seamless.
Kind Regards,
James
Very good job
1 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Swords
Hi Rafal,
We appreciate your positive feedback. We are so happy to hear you had a great experience and the team did a good job!
Kind Regards,
James
Customer service
This was my 2nd delivery. The first was a mix up and from the min I rang the whole customer service experience was positive, the staff (Ingrid?) were helpful and fast in sorting the mixup out. Delivery guys were efficient and helpful in setting everything up as well as taking away every bit of packaging even sweeping up the last few bits 😀
27 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Swords
Hi Chris,
We appreciate you sharing your experience. We're happy to hear that our customer service team was helpful and fast in resolving the initial mix-up. We're also glad the delivery team was efficient and helpful in setting everything up and removing all packaging.
Kind Regards,
James
I ordered a silver microwave for click…
I ordered a silver microwave for click and collect on Wednesday went to collect on Friday and it was the wrong colour. Rang a few times looking for an update to be told leave it another day they are trying to source one got a call today to say it will be ready tomorrow Wednesday which is one week later, I would have gone to another shop and walked out with one if I had of known it was gonna take this long.
25 March 2026
Reply from Harvey Norman Ireland - Swords
Hi Michelle,
We regret you received the incorrect microwave colour and experienced delays with your click and collect order. We appreciate your feedback and are looking into this with the relevant teams to try prevent similar incidences from happening in the future.
Kind Regards,
James
Mixed experience
My experience wasn't great. The salesman was very helpful but the TV wasn't in stock so we had to go to the depot a few miles away.
The cashier went to serve a young man even though I was standing in front of him ahead of the young man. I would have walked out without the TV if I had not already got a receipt from the salesman. This is the "invisible" effect of being an older woman.
24 March 2026
Reply from Harvey Norman Ireland - Swords
Hi Nuala,
We appreciate you sharing your experience. We regret the TV wasn't immediately available and apologise for the cashier's oversight. We'll address this internally with the relevant teams. Thank you for your feedback.
Kind Regards,
James
Purchase 2 beds/2 mattresses and 2…
Purchase 2 beds/2 mattresses and 2 lockers in Jan. Beds and mattress delivered. No lockers. No update on products. Still waiting today - so disappointing.
20 March 2026
Reply from Harvey Norman Ireland - Swords
Hi Audrey,
We are sorry to hear that the lockers have yet to be delivered. We'll look into this with the relevant teams right away and request the team provide an update regarding this. Thank you bringing this to our attention.
Kind Regards,
James
Reply from Harvey Norman Ireland - Swords
Hi there,
Thank you for taking the time to leave this review. We are delighted to hear of your experience with our convenient service.
Kind Regards,
Kevin
Good quick service
Good quick service
Would have liked the receipt sent to me via email as I was told
22 March 2026
Reply from Harvey Norman Ireland - Swords
Hi Derek ,
We're glad you enjoyed our quick service. We apologize that the email receipt wasn't sent as requested, and we'll look into this issue.
Kind Regards,
Kevin
Very helpful throughout the process
19 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Swords
Hi Paul,
We're glad our help was beneficial to you during the process. Thank you for your positive feedback!
Kind Regards,
Kevin
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