Harvey Norman Ireland - Naas Reviews 

763
TrustScore 4.5 out of 5

4.5

Units G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5 Kildare, Kildare, IE


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See what reviewers are saying

Rated 5 out of 5 stars

I got fantastic customer service from Bhishmd this evening and I was able to communicate easily with this gentleman. He was very helpful and easy to understand. So I don’t usually give my opinio... See more

Company replied

Rated 5 out of 5 stars

In the past we've had issues with the delivery team BUT on this occasion we had bought a Sage Barista Touch almost 6 months ago. My wife went to make a coffee and got a shock from the machine. As per... See more

Company replied

Rated 5 out of 5 stars

Ben was at hand to assist me with the kiosk navigating as i would not be the best at computers. He was very helpful in ensuring my order met my needs for photo sizes and quality. The waiting time for... See more

Company replied

Rated 1 out of 5 stars

The delivery was two hours late. We could not contact the driver and had to make a number of calls to customer service to find out if the applicance was going to be delivered or not that day. It would... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Naas

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Units G, H, I, J, K, Newhall Retail Park, Naas, W91 HFW5, Kildare, Kildare, Ireland

  • 045 907700

4.5

Excellent

TrustScore 4.5 out of 5

763 reviews

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4.5

All reviews

(763)

9,070 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy online platform

Easy online platform, discounted rate. Quick delivery. No nonsense. .

4 June 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Jamie,

We're glad you enjoyed our platform and quick delivery. Thank you for your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

The two guys that made the delivery…

The two guys that made the delivery were very professional, friendly, and careful in making delivery and setting up the seats

9 June 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Asuoha,

We appreciate your feedback! We're so glad our team was professional, friendly, and careful with your delivery and setup.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very pleasant with the service…

Very pleasant with the service provided.they were punctual with the delivery and were very attentive to our needs , the quality of the service exceeded our expectations.

2 June 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Pearson,

We appreciate your feedback. We're happy to hear that our service exceeded your expectations and that our team was attentive to your needs.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Amazing products and timely delivery

Amazing products and timely delivery, i will continue to shop.

26 May 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Faith,

We're so glad you enjoyed our products and timely delivery. We appreciate your continued support!

Kind Regards,
Conor

Rated 5 out of 5 stars

Item received in good condition and as…

Item received in good condition and as described.

29 May 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Ian,

We're so glad to hear that your item arrived in good condition and was as described. Thank you for your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

I was in the Naas store on Friday and…

I was in the Naas store on Friday and wanted to take a moment to acknowledge the outstanding service I received from Leanne.
She was incredibly helpful, friendly, professional, and genuinely went above and beyond to assist me. It was honestly some of the best customer service I have ever received.
Leanne is a real credit to your team, and I hope Harvey Norman recognises the amazing job she is doing. Staff like her make such a difference to the customer experience.
Thank you so much, Leanne, for all your help and kindness. It was very much appreciated.

29 May 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Paula,

We appreciate you sharing your positive experience at our Naas store. We are delighted to hear that our team member was incredibly helpful, friendly, and professional, providing outstanding service. It's wonderful to know that their efforts made such a positive difference to your visit. Thank you for your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

fantastic savings

been eyeing these items for few months and suddenly Harvey norman has sale + gift card. which is more savings!!

24 May 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

hi Hazrina,

We're so glad you found the perfect items at a great value! We appreciate your positive feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service

Great service , next day delivery .

24 May 2026
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Caroline,

We appreciate your positive feedback. We are happy you enjoyed our service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

To be nice and professional is the nicest thing anyone can do!

The best experience ever and having Ken C. dealing with us form the very beginning made this experience even better! He is not only the nicest person ever, he is kind, efficient, professional and a man of his word! He is the man you are looking when buying furniture. He is taking away all the stress and he is so reliable and he will go above and beyond for you! He is a 10 out of 10 employee and he deserves all the praise in the world. J Brennan came in the equation at the very end of the process and he was very helpful and nice and I thank him as well. All together a beautiful experience! Thank you Ken!

29 May 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi there,

We are so pleased to hear about your excellent experience with us. It's wonderful to know that our team's professionalism and dedication made such a positive impression. We truly appreciate your kind words and are delighted you had such a beautiful experience.

Kind Regards,
Conor

Rated 5 out of 5 stars

“I had a great experience

“I had a great experience with the Harvey Norman delivery and installation team. DC and RR were professional, friendly, and very efficient throughout the whole process. They arrived on time, handled everything carefully, and made sure the installation was completed perfectly. They were respectful of the house and explained everything clearly before leaving. Really happy with the service — thank you DC and RR for the excellent job!”

28 May 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi there,

We're delighted to hear you had a great experience with our delivery and installation team. It's wonderful that they were professional, efficient, and respectful. We appreciate your kind words about their excellent service.

Kind Regards,
Conor

Rated 1 out of 5 stars

The delivery was two hours late

The delivery was two hours late. We could not contact the driver and had to make a number of calls to customer service to find out if the applicance was going to be delivered or not that day. It would make things a lot easier If the driver could ring people to let them know there is a delay. We were not Informed by Harvey Norman that it was a third party delivering our new appliance and that they do not take away any packaging, that also means that a packaged item has to be signed for without being able to inspect it to make sure it is the correct item or if there is any damage.

22 May 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Anne,

We sincerely regret the significant delay and communication issues you experienced. We truly appreciate your feedback and will pass it along to the relevant team to help improve our service.

Kind Regards,
Conor

Rated 5 out of 5 stars

Delivery arrived within the time frame…

Delivery arrived within the time frame stated , they took away my old appliance. Very happy thank you

27 May 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Karen,

We're so glad to hear your delivery was on time and we could assist with your old appliance. Thank you for your kind feedback!

Kind Regards,
Conor

Rated 5 out of 5 stars

Top-class delivery service

Delivery itself was seamless. Delivery time updates were prompt. The two lads were very professional bringing large bulky items into the house through hallway and into room without any marks on walls etc.

26 May 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Michael,

We're so glad to hear your delivery was seamless and the team handled your items with such care. Thank you for sharing your positive experience!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Mariana B from Harvey Norman Naas is…

Mariana B from Harvey Norman Naas is just fantastic. Brilliant customer service.

23 May 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Gustavo,

We're so glad to hear you had such a fantastic experience with our team member. We appreciate your kind words!

Kind Regards,
James

Rated 5 out of 5 stars

A huge thank you to Niall!

I just wanted to thank Niall in the kitchen appliances section for his superb customer service. We had a faulty freezer and he managed the whole replacement perfectly. He contacted me regularly to keep me informed and was extremely courteous and helpful. I will absolutely be returning to Harvey Norman, Naas for future purchases. Thank you Niall! Julie

23 May 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi there,

We are delighted to hear about your positive experience with our team member. It's wonderful that they managed the replacement perfectly and kept you informed. We appreciate your feedback.

Kind Regards,
James

Rated 1 out of 5 stars

Bad attitude with drivers

It was agreed with the shop on purchasing the machine that you would be able to collect two old machines. Then when the driver called to let us know the time, again he said he could collect the two old machines. When they attived to deliver the new machine, collecting the 2 old machines was a big problem. They left my wife shaking. With the sight of her shaking from the interaction they took the 2 old machines. This surely could and should be avoided. Would seriously consider buying from HN again if this is to be expected.

19 May 2026
Unprompted review
Harvey Norman Ireland - Naas logo

Reply from Harvey Norman Ireland - Naas

Hi Colin,

We are truly sorry to hear about the distressing experience your wife had during the delivery. We acknowledge the miscommunication regarding the collection of your old machines. Please email the details to our customer support team at customer@support.harveynorman.ie, and they will be able to look into this with the teams involved.

Kind Regards,
Kevin

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