Went into Harvey Norman this morning to get new laptop for school. As a special education teacher I need something quick but also reliable. Was also looking for something under €1k with touch screen f... See more
Company replied
Unit 230, The Park Carrickmines, Carrickmines, D18 FH48 Dublin, Dublin 18, IE
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Went into Harvey Norman this morning to get new laptop for school. As a special education teacher I need something quick but also reliable. Was also looking for something under €1k with touch screen f... See more
Company replied
We were browsing in the computer section & were gently asked by ANIL if we had any questions. He was quiet, knowledgeable, really helpful & not at all "pushy" ( which can be difficult to deal with... See more
Company replied
My sofa collapsed after just 6 months of normal use. Harvey Norman’s response? They blamed me for “plonking” on it and refused to repair, replace or refund it. A sofa collapsing after eight months i... See more
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Five stars for Anil! I had a fantastic experience buying my new laptop at Harvey Norman. Anil was incredibly professional, knowledgeable, and helped me find exactly what I needed without any high-pres... See more
Company replied
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Written by the company

Unit 230, The Park Carrickmines, Carrickmines, D18 FH48, Dublin, Dublin 18, Ireland
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Reply from Harvey Norman Ireland - Carrickmines
Very easy to order online. Got notification order was ready to collect within 2 hours and collection was very easy

Reply from Harvey Norman Ireland - Carrickmines
I purchased an LG 48" Smart tv from Harvey Norman in Carrickmines last week. The salesman Conor D was so efficient and very pleasant and friendly. His knowledge of the different models made it very easy for me to choose a suitable unit. Im delighted with my new purchase. Mary

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
The driver was the rudest person I ever experienced. He rang at 7am saying he would deliver around 10 or 10.30am. I then received an aggressive phonecall at 2.30pm accusing me of not being there to accept the delivery. This service is a disgrace and as a consequence I cannot recommend shopping in Harvey Norman.

Reply from Harvey Norman Ireland - Carrickmines
I was contacted by phone on the day of delivery to confirm the arrival time. The delivery was completed promptly, the gentlemen hadled the sofa with great care while carrying it upstairs. They were efficient and orofessional.

Reply from Harvey Norman Ireland - Carrickmines
Every time somebody asks me where to buy something like a TV, appliances, etc. I always say Harvey Norman. They have a customer for life. Never had a problem bringing appliances up the stairs, replacing/fixing good.
They fix problem and keep customers. They don't become another problem, they fix the problems. Best customer service by far.

Reply from Harvey Norman Ireland - Carrickmines
Great experience. Greg was super helpful. Came in to get a new smart watch and ended up buying 3. Thanks Greg.

Reply from Harvey Norman Ireland - Carrickmines
A product was ready to collect.
Staff were helpful and nice.

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
Collected an online order for a phone. Standing waiting to be served after getting my receipt from main desk. Two staff members chatting to another customer, after a few minutes I asked for help as no need for 2 staff helping one person. Was told to ask someone else. Very rude and very unprofessional. Had to go back to desk to ask for assistance which I got and staff there were brilliant. Would put me off using click and collect again. This was the carrickmines branch.

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
I have purchased Nintendo 2 bundle for my son birthday which he was also saving for. We had issue with the Mario Kart world coupon which wasn’t working. Went to shop and been told to contact Nintendo for support and if it won’t be solved they will replace it with Nintendo vouchers. From Saturday until Tuesday I didn’t receive any answer from Nintendo and my son wasn’t happy at all. Tuesday afternoon Manager rang and after checking few things on Nintendo he offered to replace the game coupon with Nintendo voucher so I could purchase game from Nintendo store. My son was delighted and I have to say I was relieved that I don’t have to pay extra for new game.
Absolutely amazing customer service , could not thank enough Manager Greg for his help.
We will definitely shop there again.

Reply from Harvey Norman Ireland - Carrickmines
Very friendly and fantastic customer service, perfect advice

Reply from Harvey Norman Ireland - Carrickmines
Another successful shopping experience at our favorite store. Thank you very much for the advice and support from the seller Greg.

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
I showed my details at the checkout/click and collect desk to a guy, he was pretty rude telling me "go down to the tv section" and turned away to finish his conversation with his colleague. The lad i dealt with in the tv section that got me product was very pleasant and friendly. You might need to have a look who you have front of shop.

Reply from Harvey Norman Ireland - Carrickmines
Been a HarveyNorman customer for a while and this is my first big disappointment. Ordered bed + mattress as they had quick delivery of approximately 2 months and needed a bed quick (sleeping on the floor is not ideal).
No contact for 2 months and when calling, they stated the new delivery estimation is another 3 months. Lack of professionalism as most likely they knew about the delays before the 2 months mark but chose to not contact us. Canceled order and started looking elsewhere. Guess will sleep on the floor for a while thanks to HN delays and lack of proactive notification.

Reply from Harvey Norman Ireland - Carrickmines
Kept updated as to what date an time they would be here. Arrived on time and set it all up. Took all the packaging away also which helps

Reply from Harvey Norman Ireland - Carrickmines
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