Mark and Adrian in Harvey Norman were so helpful and flexible given that we changed our minds on a number of occasions. Mark and Clarke, the delivery men, couldn’t have been more helpful and knowledge... See more
Company replied
Location
Switch locationUnit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The delivery drivers were truly professional thought we’d have difficulty getting the sofa in situ upstairs as it was a narrow staircase and a sharp turn at the top but they were in and out with no fu... See more
Company replied
Delivery within a few days of order being placed. A moment of panic when we discovered it was not on the delivery docket that we’d paid for removal of our old mattresses, but delivery guys checked... See more
Company replied
The delivery men where lovely, very friendly, rang to keep me informed about delivery, respectful and professional, I am delighted with the service received...Staff inside store friendly, helpful and... See more
Company replied
Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, United Kingdom
- 028 9038 9600
4.8
Excellent
296 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing service overall …
Sideboard was delivered boxed legs hadn’t been fitted none of the boxing and packaging was removed. We were told when we bought the item all this would be taken care of but unfortunately it wasn’t. We had paid for this to be taken care off. Very disappointing service!
16 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Brian,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.co.uk and we can have this looked into.
Kind Regards,
Kevin
The sales rep was very good
12 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi John,
We're happy to hear that our sales representative provided you with excellent service. Thank you for your positive feedback!
Many thanks,
Katie.
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Matthew,
We're happy to hear that you had a very good experience. We appreciate your positive feedback and are grateful for your time.
Kind Regards,
Kevin
Absolutely shocking return policy
Absolutely shocking return policy
Just want to say. Ive never came across such a failure of a return process. 30 plus emails back and forth. Calls to the house, weeks upon weeks of emails and trying to get it returned. You mean to say in 2025 the only way to return an item is if a delivery driver comes, you have to be in to even return it.
Like every other company you can leave it on the front porch as I did and they take it, or even better just print at out a return label at your own convenience. Shocking. Now after all this I have to go and sell it myself. Ridiculous. Its is absolutely embarrassing. 395800 order number.
12 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Josh,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.co.uk and we can have this looked into?
Many thanks,
Katie.
Excellent service
Excellent service. Very well informed about delivery window and updated regularly.
11 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Sharon,
We're happy to hear that you found our service excellent and appreciated being well-informed about your delivery. Thank you for your feedback.
Many thanks,
Katie.
Delivery
Just had my tumble dryer delivered, came on time, was well notified. The two gentlemen who did the delivery were very helpful, even took box off and brought it away with them. No hassle, everything was straight forward. Definitely recommend
6 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We appreciate you taking the time to leave us this review! We're happy to hear that the delivery of your tumble dryer went smoothly and that our team was helpful. Thanks for your recommendation!
Kind Regards,
Kevin
5 STARS PLUS MORE
5 STARS PLUS MORE!
Oh my goodness I am so glad my mum said to check out Harvey Norman - Mum’s always know best.
I rang beforehand for advice and to check what items were on display. Craig was right on it across all, so knowledgeable and I was left in no doubt that we had to visit.
Such an impressive showroom and breadth of items! John was an absolute gentleman, well informed and very patient with our questions.
Deal done and best of all - OUTSTANDING aftersales also from Craig. An area that’s often forgotten - not in this case.
I would 100% recommend Harvey Norman and their staff, 1st class
24 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Lyne ,
We're happy to hear that you had such a positive experience! It's great to know the advice and service provided were so helpful. We appreciate you recommending us and are glad you enjoyed your visit. Thanks for your fantastic feedback!
Kind Regards,
Kevin
Mr Adam is outstanding deserves a raise
Mr Adam is an absolutely outstanding gentleman. He was very helpful in helping me choose what product suited my needs and he shows great expertise in this domain you should promote him immediately. He even nearly got me to buy the insurance but then I realised I already have house insurance. This man could sell snow to an Eskimo. If I could give him 6 out of 5 stars I would. Extremely happy, would come back just to see Adam again. :)
1 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Ben,
We're so happy to hear about your positive experience. It's great to know that you found our team member helpful and knowledgeable. We appreciate your high praise and are glad you enjoyed your visit. Thank you for the fantastic feedback!
Many thanks,
Katie.
Thank you
The two guys who delivered the mattress were so helpful, kind and courteous. I am disabled and was taking delivery of a special mattress for my hospital bed. They removed my old mattress which we very much appreciated. Two amazing guys. Thank you.
29 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Lynne,
We're happy to hear that the delivery team provided such excellent service! We appreciate you acknowledging their helpfulness, kindness, and courtesy in delivering your special mattress and removing the old one. Thank you!
Kind Regards,
James
Delivery arrived wirhin the scheduled…
Delivery arrived wirhin the scheduled time slot and the guys were friendly and helpful.
26 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Good afternoon,
We're happy to hear that the delivery was on time and that our team members were helpful and friendly. Thank you for your positive feedback!
Many thanks,
Katie.
From point of sale to delivery… I am…
From point of sale to delivery… I am extremely impressed with professionalism, efficiency & staff.
Everything worked like clockwork.. every member of staff I had dealings with were exceptionally pleasant with manners & respect . Will definitely be recommending and using again .
22 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Sinead ,
We're happy to hear that you were impressed with our team's professionalism and efficiency from start to finish. We appreciate your recommendation and look forward to serving you again.
Kind Regards,
Kevin
Delivery team were timely
Delivery team were timely, plesent and fast
22 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Robert,
We appreciate you taking the time to share your positive delivery experience with us; we are so glad to hear it!
Kind Regards,
Kevin
A no hassle delivery experience
I was kept up to date at what time my settee would arrive and was greeted by two lovely polite guys who were tidy , quick but careful..so I couldnt have wished for better service. They also fitted the protectors for settee feet without me even asking!
I have another settee coming in 2 wks so I'm hoping it's the same two guys!
19 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Marion,
We're happy to hear that you were kept informed about your delivery and that our team was polite, tidy, and careful. We appreciate you mentioning that they fitted the protectors. We're grateful for your positive feedback and hope your next delivery goes just as smoothly!
Many thanks,
Katie.
Received delivery today by two lovely…
Received delivery today by two lovely young men. Hassle free 😉
15 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're happy to hear that the delivery went smoothly and the team members were helpful. Thank you for your positive feedback; we appreciate it!
Kind regards.
Conor.
Great company
Great company - no messing about . Did exactly what and when they said they would do.
15 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Brian,
We're happy to hear that you had a positive experience with our company. Thank you for taking the time to share your feedback. we appreciate it.
Kind regards.
Conor.
Delivered before time 2 lads were so…
Delivered before time 2 lads were so friendly & done great job
12 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Karen,
We're happy to hear that our team was friendly and efficient, and that you received your delivery ahead of schedule. Thank you for your positive feedback!
Many thanks,
Katie.
The professionalism of the two young…
The professionalism of the two young men were impressive could not praise them ENOUGH 👍
12 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Catherine,
We're happy to hear that the young men's professionalism impressed you. We appreciate you sharing your positive experience with us!
Kind Regards,
Kevin
Brilliant service from Harvey Norman
Brilliant service from Harvey Norman
Ordered mattress on Friday delivered Saturday morning at 9am.
100% recommend 👏
8 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Shirley,
We're happy to hear that you received brilliant service! It's great to know your mattress was delivered so quickly. Thank you for your recommendation!
Kind Regards,
Kevin
Fast delivery and the delivery drivers…
Fast delivery and the delivery drivers were so professional, cleared all the rubbish.. highly recommended
1 November 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jane,
We appreciate you taking the time to share your positive experience. We are so happy to hear that you received fast delivery and professional service.
Kind Regards,
Kevin
Delivery guys made this totally stress…
Delivery guys made this totally stress free. They delivered, unpacked, assembled and tidied up and all in good humour.
31 October 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Dawn,
We appreciate you sharing your feedback! We are so glad to hear our delivery team made your experience stress-free with their efficient service.
Kind Regards,
James
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.