Mark and Adrian in Harvey Norman were so helpful and flexible given that we changed our minds on a number of occasions. Mark and Clarke, the delivery men, couldn’t have been more helpful and knowledge... See more
Company replied
Location
Switch locationUnit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The delivery drivers were truly professional thought we’d have difficulty getting the sofa in situ upstairs as it was a narrow staircase and a sharp turn at the top but they were in and out with no fu... See more
Company replied
Delivery within a few days of order being placed. A moment of panic when we discovered it was not on the delivery docket that we’d paid for removal of our old mattresses, but delivery guys checked... See more
Company replied
The delivery men where lovely, very friendly, rang to keep me informed about delivery, respectful and professional, I am delighted with the service received...Staff inside store friendly, helpful and... See more
Company replied
Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, United Kingdom
- 028 9038 9600
4.8
Excellent
296 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Kieran,
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it greatly.
Kind Regards,
Kevin
Fantastic patient service
Fantastic patient service. Julia and Hetty and the store manager helped us with the many questions we had today. Their expert advise helped us make the right decisions without the usual sales pressure. We have all the details we need for our kitchen designer and a brand new Nintendo switch 2
17 January 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jason,
We're happy to hear that you received fantastic patient service. We're glad our team's expert advice helped you make the right decisions. Thank you for your positive feedback!
Kind Regards,
Kevin
Samsung Tab S10 FE
Made my purchase very easy and my stream of questions where no problem. Aaron the sales guy was very friendly and knowledgeable.
16 January 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Jerry,
We're happy to hear that your purchase was easy and that our sales team was helpful and informative. We appreciate your positive feedback and thank you for sharing.
Kind Regards,
Kevin
Excellent product and first class…
Excellent product and first class customer service. Staff were very friendly and extremely helpful.
15 January 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Samuel,
We're happy to hear that you had a positive experience with our product and staff. We appreciate your kind words and are grateful for your feedback!
Kind Regards,
Kevin
Julia in Boucher Road branch
Julia in Boucher Road branch, Belfast was excellent. Knowledgeable, efficient and got me a great price.
16 January 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Alistair,
We're happy to hear that you had such a positive experience! We appreciate you acknowledging the great service you received and the great price you were given.
Kind Regards,
Kevin
Two very pleasant young men
Two very pleasant young men, very efficient and everything done quickly.
15 January 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Paula,
We're glad you enjoyed your experience. We appreciate you taking the time to share your positive feedback with our team.
Kind Regards,
Kevin
I went to the store to purchase a new…
I went to the store to purchase a new laptop. The young lady who dealt with me was very nice and helped me greatly with my purchase. The tech person down loaded everything from my old laptop which was great. The help which I, as an older person, received was so great.
13 January 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Good morning,
We're happy to hear that you had such a positive experience! It's wonderful that our team was able to provide you with helpful and supportive assistance during your laptop purchase and data transfer. We appreciate your feedback.
Many thanks,
Katie.
Ring doorbell
Adam was very attentive and explored all options with me. Very friendly
11 January 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Angela,
We're happy to hear that you found the service attentive and friendly, and that all options were explored. Thank you for your feedback.
Kind Regards,
Kevin
I had such a great experience here
I had such a great experience here. The staff was really friendly and it didn't took me long enough to pick an item that i want because they was really helpful and they clarified everything so well. They really did a good job! Thankyou Aaron. 😊
10 January 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Daisy,
We're happy to hear that you had a great experience with us. We appreciate you mentioning how friendly and helpful our staff was during your visit. Thank you for your positive feedback!
Kind Regards,
Kevin
Aaron/Nav
Found Aaron very helpful. We did not know what we were looking for in a Lap top. Changing over from a P C which we had for 10 years. Explained things very clearly. Had a very pleasant manner, and was not pushy. Nav spent a lot of time changing programmes over to laptop. He to explained everything to my Husband. Thank you both.
7 January 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Valerie Moore,
We're glad to hear that our team members were so helpful during your transition from your old PC to a new laptop. We appreciate your kind words and are happy we could provide a positive experience. Thank you!
Kind Regards,
Kevin
Laptop help
Went in for a laptop. Got great help from Aaron without being pushy. Left as a happy customer.
3 January 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're happy to hear that you had a great experience and found our assistance helpful without feeling pressured. Thank you for your positive feedback!
Kind Regards,
James
Outstanding Apple support
On 23 Dec 25 we went to the new Technology Department of Harvey Norman in Boucher Road to buy a charger for an iPhone 13. We met an assistant called Holly who was very knowledgeable and helpful in assisting us to make the best choice.
Because of Holly’s extensive knowledge of Apple products we then enquired about choosing a new Apple Watch. We eventually purchased an Apple 11 watch. Holly completed the set up and answered all our questions. We were assured of customer care if needed in the future.
Holly’s inter personal skills impressed us, particularly as we are pensioners and greatly appreciated her patience and helpfulness. Very many thanks Holly!
23 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Shirley,
We're happy to hear that you had such a positive experience in our Technology Department. We appreciate your kind words regarding the assistance you received while choosing your new Apple products. It's great to know the service provided was helpful and patient. Thank you for your feedback!
Kind Regards,
Kevin
Kind Regards,
James
Mattress delivery
The two guys who delivered my mattress were so quick and efficient, no fuss, just straight in the house, upstairs and put my mattress on the bed. Also as they left the house they wished us a Happy New Year.
30 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Daniel,
We're happy to hear that the delivery of your mattress was so quick and efficient! It's great to know our team provided such a seamless experience and wished you well. Thanks for your positive feedback.
Many thanks,
Katie.
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Peter,
We are happy to hear that you received great delivery and service. Thank you for your feedback!
Kind Regards,
Kevin
Pleasant and efficient delivery team
Pleasant and efficient delivery team. Tracker APP is first class. The team also told me to register the new mattress at King Koil to activate the extended warranty. 5 stars all round
22 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hello,
We're happy to hear that you found our delivery team pleasant and efficient! We're also glad you enjoyed using the tracker app and that the team informed you about the warranty. Thanks for the great feedback!
Many thanks,
Katie.
Great experience from start to finish .
22 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Katie,
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it greatly.
Many thanks,
Katie.
The staff
I want too thank the staff at the boucher Harvey norman; Craig was amazing! Thank you so much for all the help!
And thank you too Abby from merry hill store for putting up with me so much on the phone and getting everything sorted for me
Exceptional staff member!
Wish you both a beautiful merry Christmas
19 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Tess,
We appreciate you taking the time to share your positive experience. We're so glad to hear that our team members were helpful and supportive. We wish you a Happy Christmas too!
Kind Regards,
James
Cane on time
Cane on time, assemble’ed the bed, explained the workings and took all the rubbish with them … well done guys great job 👏
5 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Eamon,
We're happy to hear that the delivery and assembly met your expectations. We appreciate your positive feedback regarding our team's work and their clean-up efforts.
Kind Regards,
James
Helpful with Quick Delivery
The sales man Andrew was helpful, without being overbearing, and he was able to give us numerous options which suited our circumstances. Delivery for a brand new mattress was organised within days, and the delivery company were excellent with a tracker provided. The two gentlemen who delivered the mattress brought it right into the house and even offered to take the plastic off it. Excellent service.
18 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi there,
We're happy to hear that our sales team member was helpful in providing suitable options for you. It's great to know the delivery service met your expectations, bringing the new mattress right into your home. We appreciate your feedback!
Kind Regards,
James
Delivery and construction of the beds
Online information for arrival of the delivery team was clear and accurate. Team arrived a little early but the app advised me if the arrival. Delivery and assembly went very well. Quick survey to start and the work took place quickly after. Couldn’t fault the experience.
17 December 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Boucher Road
Hi Graeme,
We're happy to hear that the delivery updates were accurate and helpful! It's great to know the delivery and assembly process went smoothly. Thank you for sharing your positive experience with us!
Kind Regards,
James
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.