Just received my order and I have to say the products are amazing. Five star customer service too with a personal touch and hand written note enclosed with the order. Even had some freebies in there!... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast deluvery, just only one thing, when it was delivered wasn't left any notes, where is my items. Would be nice to know. Otherwise excelkent. Thank you very much.
Used a friend's towel found so soft so have bought 3 small charcoal 4 large charcoal and 4 large white bath towels its worth paying a little bit extra for these quality towels
I discovered Ecoknit at an exhibition 6 years ago and met the owners who introduced me to this new towel technology. I own 5 holiday cottages in Cornwall and we strive to reduce our carbon footprint... See more
Company details
Written by the company
Hartdean Ltd is a manufacturer and supplier of eco friendly, energy efficient, quick drying, snag free hotel and spa towels, bath robes, and slippers. We supply to hotels, spas, lodges, commercial laundry, serviced apartments and care homes offering a wide range of other soft furnishings.
Contact info
6 Burners Lane, Kiln Farm, MK11 3HB, Milton Keynes, United Kingdom
- 01908 642 615
- jonathan@hartdean.com
- hartdean.com
4.9
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I contacted Hartdean via email with a question, and they responded promptly. My order was processed and shipped efficiently. I would definitely recommend this company—they set a great example of outstanding service!
18 March 2025
Unprompted review
Highly Recommended
Absolutely fantastic communication, great products, and just an all-round great company.
26 February 2025
Fantastic quality
Fantastic quality, fast delivery and amazing customer service. Can’t recommend enough.
4 March 2025
Towel excellence!
I discovered Ecoknit at an exhibition 6 years ago and met the owners who introduced me to this new towel technology. I own 5 holiday cottages in Cornwall and we strive to reduce our carbon footprint and be more eco-aware in every aspect of our business. I replaced every bath towel across the estate with Ecoknit 600gsm and have never looked back!
The towels wash well, dry quickly and this initial batch are still in service! I have just ordered a further 24 towels to further reduce turnover time during our high season. Thank you!
24 February 2025
Excellent service
Excellent service! I contacted them by email on Friday to check that they did not only sell to the trade. Within two hours I had a reply and placed an order that afternoon. The goods which arrived today (Tuesday) are lovely and were well packaged The website is user friendly and communication with the company has been excellent.
It has been a pleasure to do business with this company and I would highly recommend them.
22 February 2025
Excellent service
- SpaKnit 450gsm Jumbo Bath Sheet with Polo Neck 100 x 220cm - White
- SpaKnit 450gsm Jumbo Bath Sheet 100 x 220cm - White.
Swift placing of order, efficiently processed, effectively despatched. Excellent service.
Great products, highly recommended!!
15 February 2025
Excellent service
Easy to navigate web site. Paul Balladon was super helpful when I asked about shipping to Europe. Fast efficient delivery . Great product - reasonably priced
3 February 2025
Reply from Hartdean
So glad to hear you had a great experience.
Excellent products and great service. Everything from start to finish was so…
Everything from start to finish was so smooth.
The products are exceptional with a free gift thrown in.
Very quick turnaround from order to delivery.
I will definitely use them again. Thank you
26 January 2025
Reply from Hartdean
Thank you for the positive feedback, look forward to seeing you again soon.
Spa towels
Great customer service. Communication was excellent. So far product looks god too.
25 November 2024
Good Customer Service
There were a delivery issue by the delivery company which Hartdean helped to resolve and kept us fully informed on the progress. Good customer service. Thank you.
24 November 2024
Reply from Hartdean
Thank you for the positive feedback and hope you are enjoying the products.
Very good customer Service,product…
Very good customer Service,product quality is 100%
I recommend the products.
31 October 2024
Reply from Hartdean
Thank you Val, so happy you enjoyed your experience and are enjoying the products we supplied.
Great products at excellent prices with…
Great products at excellent prices with good service
20 October 2024
Reply from Hartdean
Thank you for the kind words, so happy you love the products.
Amazing customer service
Fast, efficient and very good quality . The customer service is outstanding. It’s nice to see a company that genuinely cares about having customer satisfaction. I will definitely be a returning one .
9 October 2024
Reply from Hartdean
Thank you Nessa for the kind words and yes we do care and try to get the best products to you as quick as we can.
Amazing customer service
Amazing customer service, Paul helped me with some issues I had with my order promptly. The items were well packed and excellent quality thanks so much for the great customer experience
9 October 2024
Reply from Hartdean
I will pass on the positive feedback, Paul will be very happy to hear this, thank you.
Really great towels!
Really great towels!! Delivery was super fast & items arrived in quality condition. I have used the DuoTouch towels for the first time and they have left no oil stains & came out of the wash with the same fabric softness as they went in! Thank you I will definitely be back!
1 October 2024
Reply from Hartdean
Thank you for the review and we are delighted you are enjoying the Duo Touch range, not only practical but lovely to feel and lay on.
I am pleased with good quality of all…
I am pleased with good quality of all sheets and towels I have been using.
4 September 2024
Reply from Hartdean
Thank you for the review, so happy you like the products.
Reply from Hartdean
Thank you Helen, if you need anything further just let us know.
Reply from Hartdean
Thank you Teresa :)
Awesome
The ordering system is great.
The couch covers and couch hole covers are really lovely quality.
Your shipping service is absolutely amazing. They arrived so quickly.
Thank you
4 July 2024
Reply from Hartdean
Hi Kim, Thank you very much for the kind words and so happy you are enjoying the spa items.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.