Harmony at Home Reviews 

107
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for providing truly exceptional support and prompt communication throughout the entire recruitment journey. People consistently note that the agency listens carefully to individual requirements, ensuring a wonderfully smooth and efficient user experience when securing suitable candidates. However, some reviewers were not happy with the communication and follow-up standards, noting that certain important aspects of the process felt inconsistent or delayed. A few consumers also raised valid concerns regarding the professional competence, communication standards, and overall expectations surrounding specific candidate placements handled by the agency.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and dedicated throughout the hiring and job... See more

Service

Clients share positive opinions on service, highlighting professional and efficient recruitment processes.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Response time

Reviewers mention positive feedback about response time, noting that communication is prompt and support is... See more

User experience

Reviewers highlight positive aspects of user experience with a thoroughly professional and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to this knowing nothing, but we were guided through the process of interviewing potential maternity nurses, including setting up an afternoon of (online) interviews, to advice about which... See more

Rated 5 out of 5 stars

I am a maternity nurse and I cannot fault Georgina Ware who runs Harmony at Home maternity. Georgina is very professional, friendly and approachable. She always answers your call or if she is busy wil... See more

Rated 5 out of 5 stars

Jo's service to date has been excellent. She has also worked hard to accommodate last minute requests from us, finding us high caliber support during a time when we need it most. Immensely grateful an... See more

Rated 5 out of 5 stars

Jo has been amazing with the registration process to join the Harmony and Home Nanny Agency. The registration interview was very detailed and she seems to really care about finding the right fit for b... See more


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Looking for exceptional nanny agencies in the UK or overseas? Harmony at Home is a premier nanny and childcare agency. Visit our website to learn more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

107 reviews

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No recent history of asking for reviews

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4.7

All reviews

(107)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fiona FTW!

Fiona was committed to finding us the best nanny for our girls. She even responded on weekends and was proactive about following up. I appreciate Fiona's dedication to delivering a good outcome.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and professional service

Jo was fantastic at helping us find a temporary nanny at short notice. She was extremely professional, communicative and efficient. We would highly recommend Harmony at Home. Thank you, Jo!

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Fiona was so brilliant at helping us find a brilliant temp nanny within a couple of days

Fiona was so brilliant at helping us with our very last minute search for a nanny after I had unplanned back surgery and suddenly found myself unable to pick up our toddler. She worked so quickly and efficiently, including answering my questions over the weekend and getting things finalised. And most importantly found us the most brilliant temp nanny who within hours of arriving had helped with so many things; already wondering what I am going to do without her once the placement ends!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Harmony at Home Bath

I had been looking for a part-time nanny/housekeeping role for a few months and came across Zoe at Harmony at Home. I found her to be friendly, professional and interested in what I was looking for and a permanent role. All was a speedy process from registering to being put in touch with families and finally finding my perfect match. I can’t thank Zoe enough and would highly recommend anyone looking for their next role or indeed looking for a new nanny/housekeeper. ❤️

6 June 2025
Unprompted review
Rated 5 out of 5 stars

My first nanny job

I’ve always wanted to be a nanny and didn’t know where to start. I found harmony at home after lots of research and thought they were the best! To my luck I was right! Fiona has helped me find a lovely family and supported me so much. It was so lovely knowing I could message Fiona and she would instantly get back to me, any questions or worries I had, Fiona was always there, thank you so much!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

This is my secound time working with…

This is my secound time working with Philippa and as always I was welcomed with such wonderful enthusiasm and support, nothing is too much to ask and Philippa is always on hand to give you advice: support!
thank you as always for getting me through the interview process with tips, advice and always being on the other end of the phone! Truly amazing!x

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Jo has been amazing from the start

Jo has been amazing from the start, she saw my cry for help at needing a fresh start and a change and opened so many opportunities for me, from a chat over zoom and getting to know me and my ideal role, to guiding and suggesting the roles that are best suited to me, my personality and my experience and being honest and open when she felt there was a role that wasn’t for me.
Thanks to Jo, I’ve started a fresh new role as a nanny with the most amazing family, that couldn’t suit me better! Thankyou so much Jo! Your amazing!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

I have been in childcare for over 30…

I have been in childcare for over 30 years and have worked with many agencies over this time. I found a role on Harmony at Home and registered with Jo. Firstly the interview was thorough and the jobs provided for me met my requirements (not always a given)

Secondly Jo's communication both with written job spec and her response to messages and calls were second to none. I would message in the evening or weekends expecting an out of office response, but Jo never seemed to switch off.... this is dedicated and hugely professional. She called before and after interviews and gave feedback from clients also.

As a nanny if I was to model an agency, it would be based on Harmony at Home. I am hoping I will never need to work with anyone else again!!

Top London agencies take note.

Caroline Hogan

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Working with Harmony at Home has been a…

Working with Harmony at Home has been a joy from start to finish. The team made the process of finding a job incredibly easy, and Fiona, my agent, was exceptionally supportive and efficient. She helped me find a suitable family in no time. This is by far the best agency I’ve worked with — I can’t recommend them highly enough.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Fiona is amazing! From the very beginning Fiona has been nothing but helpful, kind and super efficient in sorting out my new role! I would definitely recommend Fiona to others!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

I had the best experience with Harmony

I had the best experience with Harmony!
From the easy registration and a lovely call to find what I am looking for , to up to date check ins, lots of detailed information about jobs which is really helpful, fantastic quick communication. Harmony has found me a lovely new role I'm very excited to start and it has been a very nice process the whole way.

Many thanks to Jo

27 May 2025
Unprompted review
Rated 5 out of 5 stars

So supportive

Being a nanny since 2006 I hardly ever use agencies but I decided this time to use one! Jo at Harmony at home listened to my reasons for finding a new job and what my preferences were (under school age children to grow with) they supported me in doing so! They found me the perfect family and I am so grateful! Many thanks again! Kate

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Can't recommend Harmony at Home enough

Can't recommend Harmony at Home enough. As someone who had a terrible experience with childcare in the past, Jo took into account all my concerns and preferences. Through her network of incredibly lovely and talented people, we were able to find someone who's perfect with our children. Best money I've ever spent!

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Jo at Harmony at Home was a fantastic support throughout my job search

Right from the start, Jo really listened to what I was looking for in a role and made sure the opportunities she shared aligned with my goals. Her approach was positive, practical, and reassuring — exactly what I needed during the process.

Jo was always responsive, no matter the time or day, and kept me updated at every stage. Nothing ever felt like too much trouble. She made what can be a stressful process feel straightforward and manageable.

If you're looking for someone who genuinely cares about placing you in the right role and goes the extra mile to make it happen, I’d highly recommend working with Jo.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Fiona was very friendly

Fiona was very friendly , helpful and communication was very good .
We worked together to try to support a family in need of a nanny locally to myself .

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Many thanks to Fiona at Harmony at Home

I am so grateful to Fiona at Harmony at Home for her exceptional support in helping us find a part-time nanny. We had very specific requirements and Fiona took the time to thoroughly understand our daughter’s needs. She found the perfect candidate, who has been an excellent fit and who we are now very pleased to be working with. Fiona’s professionalism, attentiveness, and expertise made the entire process seamless. Many thanks again for such great service!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

I can’t thank Jo enough for the incredible support and dedication she showed throughout our collaboration. From the start of joining Harmony at Home, she has listened, understood what I was looking for and brought solutions to the table when I’ve needed them. Every step of the way, there has been excellent communication from Jo.
Jo’s professionalism, attention to detail and genuine care has made all the difference in my journey to finding an amazing job. I’m deeply grateful to Jo and wouldn’t hesitate for one minute to recommend her to anyone looking for a reliable and hard working person.
Thank you Jo for going above and beyond.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Harmony helps

Georgina has been so helpful in helping me find positions that I am interested in. We have built up a working relationship snd enjoy a good chat about life. She is one of a very few people who genuinely wants to help you.

11 March 2025
Unprompted review

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