Ordered mudflaps for my car. Wrong mudflaps arrived, sooner than expected, and I notified Harfington. Not possible to return items, however, my payment was returned with an apology for getting the ord... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered stainless mesh. Didn't realise it was coming from China. Arrived in 8 days. Good quality.
Company replied
Found replacement parts for bird feeders that I couldn't elsewhere, parts arrived promptly and in good condition
Company replied
The 100mm binding posts had excess paint in the threads. The screws would not bite and I thought the thread on the posts were bad. These were fine after I realized I would not cross thread them. O... See more
Company replied
Company details
Written by the company
Harfington is a professional hardware tools and accessories online store, offer electronics components, industrial equipment, lights and security parts. Buy now!
Contact info
Room 1111, 11/F, Metroplaza, Tower 2, 223 Hing Fong Road, Kwai Fong, New Territories Hong Kong SAR (Note: this is not a returning address), Hong Kong
- +852 24838901
- info@harfington.com
- harfington.com
3.7
Average
408 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issued full refund when the part was…
Issued full refund when the part was not as described
9 April 2026
Unprompted review
Reply from Harfington
Hi Sav,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
We received our part earlier than expected
We received our part earlier than expected, and it fit perfectly.
31 March 2026
Unprompted review
Reply from Harfington
Hi Mike,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Best
The best measure of a company is how they react when things go awry. Yodel misdelivered our package, but Harfingtons were easy to contact and we sorted it out straight away.
2 April 2026
Unprompted review
Reply from Harfington
Hi Josie,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Reply from Harfington
Hi Alicia,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Ordered a 6m roll of self adhesive…
Ordered a 6m roll of self adhesive stainless steel tape - I couldn't find a UK supplier and I ordered from Harfington. The roll arrived from China in 5 days - It is just as described - good quality - .8mm thick and has stuck on (to painted steel) really well. Hopefully it will last a long time. Very good value considering the free delivery too.
30 March 2026
Unprompted review
Reply from Harfington
Hi Julian,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Fast Response and Refund
I initiated a return for a product that I realized wasn’t the right fit, and I received an immediate response and full refund. So helpful!
26 March 2026
Unprompted review
Reply from Harfington
Hi Tess,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Only reason for 1 star is there is no…
Only reason for 1 star is there is no provision for none. Terrible communication, only sent part of the order as per them and their tracking number only exists on the link they provide. Want your items fast and worry free???? This is NOT the place for you!
23 March 2026
Unprompted review
Reply from Harfington
Hi John,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
Great service fast shipping and smooth…
Great service fast shipping and smooth transaction costumer service a++++
19 March 2026
Unprompted review
Reply from Harfington
Hi Chakib,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Harfington did refund in full for a…
Harfington did refund in full for a product that did not work for us.
17 March 2026
Unprompted review
Reply from Harfington
Hi customer,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Ghosted after purchase
I made a purchase on their website a couple of weeks ago, and have heard nothing back. The order hasn't changed from the state "unfilled" since I purchased it a few weeks ago. I followed up with their customer support team, no reply. It's been weeks, and they have taken my money — no answer.
28 February 2026
Unprompted review
Reply from Harfington
Hi Benjamin,
I'm sorry to hear that you're not 100% satisfied with this.Our CS team told you that your products need to 7-14days restock,and currently the stocks already arrived and we packed to send out.besides,our CS team send your tracking link to your inbox.plz confirm.(sometime email is in spam)
Best regards,
Harfington
Reply from Harfington
Hi Carlos,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Reply from Harfington
Hi Scott,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
Connectors arrived in good condition…
Connectors arrived in good condition and time. Easy to use.
1 March 2026
Reply from Harfington
Hi Ralph,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Well it arrived it was good quality and…
Well it arrived it was good quality and it on and fixed
1 March 2026
Reply from Harfington
Hi Brian,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Where is my product
Where is my product? I have yet to receive it. Let me now if you either sent it or not. That way I can process a claim with my bank.
Have a great day!
1 March 2026
Reply from Harfington
Hi Luis,
I'm sorry to hear that you're not 100% satisfied with this.following your requirement,we arranged the refunded for you.plz check your account.sorry for this again.
Best regards,
Harfington
Over the Top
Harfington went overboard on the customer service for me! I purchases barrel bolt/sex bolts for my machine. I inadvertently oreder a size slightly too large for my use. I contacted Harfinger & stated the issue - lo & behold, she knocked costs from the total & ordered the correct sizes. WILL DO BUSINEES AGAIN!!
4 March 2026
Unprompted review
Reply from Harfington
Hi Scott,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Great Range Great Service
They had the product I wanted at a good price. The order confirmation was quick and the tracking was spot on. About to place my next order
1 December 2025
Reply from Harfington
Hi David,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Refund Request Ignored After Partial Delivery
I ordered 8 legs. After 4 weeks with no update, I emailed and was told they were on backorder and would ship the following week. Another 4 weeks later, I received only 2 of the 8 legs. I asked to return them for a full refund since I now need to buy a different model elsewhere so everything matches. They offered a 25% refund if I kept the partial order. I declined and requested a return and full refund—then they stopped responding.
This delay set my project back significantly, and the lack of communication made it worse. If the items were backordered and they couldn’t fulfill the full order, they should have been upfront from the start. Very disappointing experience, and I can’t recommend this company.
19 February 2026
Unprompted review
Reply from Harfington
Hi Yan,
I'm sorry to hear that you're not 100% satisfied with this.following your requirement,we arranged the refunded for you.plz check your account.sorry for this again.
Best regards,
Harfington
Don't waste your time or money
They failed to ship my basic drill bit after 3 weeks, then the whole company went on vacation for another two weeks. There is no customer service number. If you order from Harfington, which is in China, all I can say is good luck.
18 February 2026
Unprompted review
Reply from Harfington
Hi John,
I'm sorry to hear that you're not 100% satisfied with this.during our holiday,we delayed to process CS issues.and I asked our CS team,they already refunded for you.plz check your payment account.kindly let us know if you have any questions.
Best regards,
Harfington
Completely Clueless Business
Doing a small prototype project and needed a handful of bits and decided to try Harfington, and paid right away.
FOUR WEEKS later, no stuff. Not even a tracking number. They sent me an email during this time to let me know they were working on it, and every item was wrong.
I replied right away, and the latest email says they are closing for a week so everybody can stay home. Still no Tracking Number, not even an Order Status message. Immediately switching to another source. Cannot wait for possibly All Wrong Stuff.
16 February 2026
Unprompted review
Reply from Harfington
Hi Hal,
I'm sorry to hear that you're not 100% satisfied with this.following your requirement,we arranged the refunded for you.plz check your account.sorry for this again.
Best regards,
Harfington
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