Incredible service! Whislt we haven't received our flooring yet, the service deserves a shout out. Samples arrived promptly and we were contacted after to see if we needed any help. Ashleigh went... See more
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Floor is great! However when ordering we was told that any extra flooring that was unopened could be returned at any point ! Due to delays the flooring never got layed for another month after deliver... See more
Rob in particular & all the team here at Hardwood Floor Store were amazing with our recent order. They have very good advise at hand over the phone and always happy to help. They also followup very... See more
Excellent, well informed and friendly service. Beautiful product. Pale oak engineered wooden flooring. It looks fabulous. The warmth of real wood in the house at an affordable price. Don't have lami... See more
Company details
Information provided by various external sources
Hardwood Floor Store has a wide range of carefully selected products backed by an unparalleled level of stock available for immediate delivery. With a huge range of amazing products and passionate team, Hardwood Floor Store are one of the fastest growing online flooring retailers in the UK, with design, brand & marketing key to our success. We offer: ★ FREE Samples on ALL OUR PRODUCTS with FREE delivery ★ High quality European flooring, at UNBEATABLE prices ★ The UK's largest range of Kahrs flooring ★ Unrivalled customer service - we are only a phone call away
Contact info
Unit 12 - 14, Oakwood Way, Carnforth Business Park,, LA5 9FD, Carnforth, United Kingdom
- 01524 481118
- info@hardwoodfloorstore.co.uk
- hardwoodfloorstore.co.uk
4.2
Great
284 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Good quality buying experienceYou did exactly what you said you would…
You did exactly what you said you would do it was quick and easy and answered all questions with knowledge and speed it was a good quality buying experience thanks 😊
20 April 2023
Reply from Hardwood Floor Store
Hi Joanna, thank you for five star review!!
We're really happy to hear you're pleased with your new Glasson flooring. Please do send us some pics once it's laid, we'd love to see it.
Thank you once again for choosing The Hardwood Floor Store.
The best.....
Easy to use website, super speedy delivery with the sample, great quality of product AND....a little packet of sweets in the parcel.....made my day...thank you!!
27 April 2023
Reply from Hardwood Floor Store
Hello Lesley,
Delighted to hear how happy you are with your sample and your sweet treat! If you need any further assistance with choosing the right flooring for you, please do not hesitate to reach out to the team.
Thank you for choosing The Hardwood Floor Store!
Excellent sample size
Sample arrived very quickly and looked hard wearing and the colour was very nice
19 April 2023
Reply from Hardwood Floor Store
Hello Bev & Andy!
Thank you for your five star review.
We're delighted to hear you're happy with your samples. If you need any further assistance with your flooring, please don't hesitate to contact our team!
Thank you for choosing The Hardwood Floor Store.
Great attention to customer care
10 April 2023
Reply from Hardwood Floor Store
Hello Angela!
Thank you for taking the time to leave us a review. We're delighted to hear that you are happy with the customer service we have provided.
Thank you for choosing The Hardwood Floor Store.
Top class customer service.
Top class customer service with ordering free samples which arrived very quickly. Quality and pricing fantastic. Would definitely recommend and purchase again.
13 April 2023
Reply from Hardwood Floor Store
Hi Claire,
Thank you for taking the time to leave us a review! We're delighted to hear how happy you are with the quality of the flooring and our service, we really appreciate the feedback.
Thank you for choosing The Hardwood Floor Store.
Reply from Hardwood Floor Store
Thank you for taking the time to review The Hardwood Floor Store. We're delighted to hear you're happy with your samples. If you need any additional help or extra samples, please do not hesitate to reach out to us!
Thank you for choosing HFS!
Very prompt service and delivery
28 March 2023
Reply from Hardwood Floor Store
Thank you for taking the time to review The Hardwood Floor Store.
We're happy to hear you were happy with our service and delivery. If you require any more assistance, please do not hesitate to contact a member of our team who will be happy to help!
Thank you guys ! You are amazing
Would highly recommend Hardwood floor store. We worked with Ashleigh who gave us amazing customer service and was very helpful throughout the whole process and we are so glad we was able to work with her.
Thank you for everything, the flooring is perfect! It’s beautiful flooring, very high quality and has exceeded our expectations completely, we love our flooring !! Thank you Ashleigh & Team
5 April 2023
Unprompted review
Reply from Hardwood Floor Store
Thank you for taking the time to review your experience with us at The Hardwood Floor Store.
We're delighted to hear how happy you are with both your flooring and the service we've provided!
Thank you for choosing The Hardwood Floor Store.
Reply from Hardwood Floor Store
Hello Gabriella,
Thank you for taking the time to review The Hardwood Floor Store! We're delighted to hear how happy you are with your flooring. We'd love to see some pictures if you'd be willing to share them!
Thank you for choosing The Hardwood Floor Store
Samples sent super swiftly
20 March 2023
Reply from Hardwood Floor Store
Hello Robert,
Thank you for taking the time to write us a review. We're delighted to receive 5 stars! If you need any further help with your order, please do not hesitate to contact a member of our team.
Thank you for choosing The Hardwood Floor Store.
Reply from Hardwood Floor Store
Thank you for taking the time to leave a review. Great to hear that you were happy with the delivery and service!
Thank you for choosing the Hardwood Floor Store
Reply from Hardwood Floor Store
Thank you for taking the time to review The Hardwood Floor Store. We do have a showroom in our South Lakes showroom which is open Monday - Friday 7:30 - 4:30. We can also arrange a full sample to be sent if that's something that would help in the decision making process.
Excellent service 5*
Can’t fault the service and advice that was offered, what a great team. The free sample arrived on time with an added sweet treat!
6 March 2023
Reply from Hardwood Floor Store
Hello and thank you for choosing the Hardwood Floor Store. We're delighted to hear how happy you are with the service we have provided!
Reply from Hardwood Floor Store
Hello Katryna, thank you for the 5 star review. We're delighted to hear that you're happy with the service we have provided. Look forward to seeing your flooring laid!
Ordered sample of porcelain Versailles…
Ordered sample of porcelain Versailles panel tile. Very impressed with this and it is certainly a contender for my renovation. Came quickly well packaged with a a packet of sweets which was a lovely touch!
Thank you
3 March 2023
Reply from Hardwood Floor Store
Hello Francesca, thanks for taking the time to write us a review. We're happy to hear how impressed you are with your sample order. If you need any more help, do give the team a shout!
Thank you for choosing The Hardwood Floor Store!
Samples delivered quickly!
Samples delivered quickly and they look nice, but still undecided on final choice, so can't comment any further for the time being.
24 February 2023
Reply from Hardwood Floor Store
Hello Dave, thank you for taking the time to review The Hardwood Floor Store. We're delighted to hear how happy you are with the service we have provided.
Thank you for choosing The Hardwood Floor Store
Excellent and speedy service
Excellent and speedy service. Would definitely recommend to others.
21 February 2023
Reply from Hardwood Floor Store
Hi Charles, thank you for taking the time to review us! We're delighted to hear how happy you are with the service we've provided.
Thank you for choosing The Hardwood Floor Store
absolutely amazing products and team
They were absolutely amazing! Felt like a family company and like they really cared not just about selling a product but my project as a whole. They were so helpful knowing what to order, when I wanted the floor, when my project was, if I had ordered all the right products for my project. When I was making up and changing my mind they were so accommodating. Definitely will recommend and order from them for the rest of house. If you need floor or just need help with flooring or just want someone to talk to about your diy or professional renovation job go here. Incredible quality too. We did a scratch test on samples from 5 different companies and the Ashton Rose samples from here are the only ones that didn’t get damaged. We also did heat tests and again the Ashton Rose sample won by a landslide. The Ashton Rose are so durable and beautiful.
6 March 2023
Unprompted review
Reply from Hardwood Floor Store
Hello Ellie,
Thank you so much for taking the time to write us such a glowing report, we're over the moon to hear how happy you are with the overall service you've received from us.
Thank you for choosing The Hardwood Floor Store 💫💫💫
Competitive prices for the flooring
Competitive prices for the flooring. Delivery cost quite expensive for one box but I needed it quickly to finish a job. Arrived in good condition in 2 days instead of one. Overall, I'm happy with the service from this company.
28 February 2023
Reply from Hardwood Floor Store
Thank you for taking the time to review The Hardwood Floor Store Michael!
Reply from Hardwood Floor Store
Hello, thank you for taking the time to leave us a review!
We're glad to hear you were happy with the service we provided.
Thank you for choosing the Hardwood Floor Store
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