Hardware Decor Reviews 633

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are exactly as described, well-packaged, and often exceed expectations. The ordering process is frequently highlighted as easy and efficient, with many customers appreciating the quick processing and shipping times. Reviewers also commend the customer service for being helpful, responsive, and providing excellent support, even assisting with order corrections and specific product inquiries. However, some customers experienced issues with incomplete orders, such as missing brackets or incorrect screw colors. A few reviewers also mentioned dissatisfaction with customer service regarding policies on reporting missing items within a specific timeframe, leading to additional costs for replacements.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and availability. Many customers praise the products... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the fast processing and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and quick... See more

Quality

Consumers find quality to be positive, often praising the products for being exactly as expected, in good... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I researched for days for oval clothes rods, and ended up buying from Hardware-decor.com and HIGHLY recommend them. Amazon and others offer custom cuts, etc but they're WAY overpriced for what you get... See more

Company replied

Rated 5 out of 5 stars

Our order of oval closet rods and brackets arrived ahead of schedule and everything was packaged extremely well so that the 8’ aluminum rods would arrive safely. The brackets and little pieces were ev... See more

Company replied

Rated 5 out of 5 stars

I called customer service with a question I needed answered before I could place my order, and I was amazed that a REAL HUMAN answered the phone, and provided the info I needed. After visiting thre... See more

Company replied

Rated 5 out of 5 stars

I do not have my order yet but so far the experience has been excellent. I placed an order over the weekend and learned afterwards that I made an error on the order. I sent a message using the web s... See more

Company replied


Company details

  1. Hardware Accessories Store

About Hardware Decor

Written by the company

We carry world class closet rods, rod hangars, as well as all types of closet and Sliding cabinet door hardware. Free Custom Cutting on Closet Rod. Most orders ship within 24 hours. Trade discounts also available.
Closet Products
Wardrobe Lifts
Cabinet Products
Home Hardware

Quick Order Processing Time

Written by the company

Most Orders Ship the Same Day
Most of our Orders we get by Noon Eastern Time ship the same day (Mon - Fri), and if not, then the next business day

Contact info

4.8

Excellent

TrustScore 5 out of 5

633 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Ordered 28 of the oval closet rod…

Ordered 28 of the oval closet rod flange, matte black. Was shorted 2. Had to order more material plus the 2 extra flange I was shorted.

14 August 2025
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Reply from Hardware Decor

Hi Rhonda! Really wish you would have just contacted us, we would have sent those two missing flanges to you. Its just two flanges-- easy fix!

Rated 4 out of 5 stars

Everything came in but we did have a…

Everything came in but we did have a few pieces scratched up due to the box being completely ripped open on one side. I do love ordering from you all but sometimes the transit is tough on the merchandise.

12 August 2025
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Reply from Hardware Decor

Thanks Daniel! So sorry FedEx beats up your boxes. I put a note on your account for Fragile stickers to be added to all your boxes.

Rated 5 out of 5 stars

Very Happy to Have Found HD

Easy to use website, items received in perfect condition, good quality for the price. Haven’t installed yet because closet reno project still underway but feel confident they are exactly what we need. Will definitely order from Hardware-Decor again.

11 August 2025
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Reply from Hardware Decor

Thanks Jill! And good luck with the reno~!

Rated 5 out of 5 stars

Everything was a great experience

Everything was a great experience. I had a few questions and they got back to me right away. I ended up placing two separate orders because I forgot something and they called to see if I wanted them shipped out together. Thanks again :)

15 August 2025
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Reply from Hardware Decor

Not a problem Pavlin! That CONNECT kit is on its way!

Rated 5 out of 5 stars

Good experience

Web site easy to navigate. Orders were processed and shipped very quickly. Orders were correct when they arrived. Perfect on-line purchase transaction.

6 August 2025
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Reply from Hardware Decor

Thanks Andy!

Rated 5 out of 5 stars

I needed to replace all the plastic…

I needed to replace all the plastic flanges on my closet organizer because two broke and the rod and clothes fell. The chrome flanges worked perfectly and are so much sturdier than plastic. I am glad I found Hardware Decor. Shipping was quick and ordering was easy.

28 July 2025
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Reply from Hardware Decor

Thanks Kathy! We love those flanges-- they are very unique!

Rated 5 out of 5 stars

Very pleased

Very pleased. I was missing one item. I just left a voicemail and they are sending out the missing piece right away. Great customer service!

22 July 2025
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Reply from Hardware Decor

Thank you Susan! So sorry that center support was missing!

Rated 5 out of 5 stars

Customer Service was terrific

Customer Service was terrific. They are fast and worked with us since we had ordered a Kit and just needed Flanges. And they were very friendly whilst be efficient and detailed.

Thank You

31 July 2025
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Reply from Hardware Decor

Thanks Wade! Not a problem!

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