Harber London Reviews 

270
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting the premium materials, flawless stitching, and thoughtful design. Many appreciate how items like leather sleeves and bags fit perfectly and exceed expectations. Reviewers also frequently highlight the efficient and speedy delivery, with products often arriving well-packed. Customer service is often commended for being exceptional, prompt, and professional in resolving queries. However, some customers also noted significant issues with delivery, including unexpected customs clearance fees and items arriving damaged due to poor packaging. Others experienced long delays, lack of shipping updates, or even non-delivery of their orders. Additionally, some people were dissatisfied with customer service, mentioning unresponsiveness and poor communication regarding returns or order status.

What people talk about most

Product

Reviewers express high satisfaction with the product quality, often highlighting the premium materials like... See more

Quality

Users describe positive interactions with quality, highlighting the outstanding craftsmanship, minimalist... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick and speedy delivery, even... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the high bar set for... See more

Price

Consumers find price to be ambiguous, with some reviewers considering products to be expensive but worth the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had recently bought two new Macbook Airs and wanted to find a good protective cover for each of them. Harber fitted the bill with their beautiful leather sleeves. These are made to fit the laptop... See more

Rated 5 out of 5 stars

I recently purchased a phone sleeve and wallet from Harber London, and both are absolutely fantastic. The leather feels premium, the stitching is flawless, and the design is minimalist yet functional.... See more

Rated 5 out of 5 stars

Dear Harber Team, I am writing to let you know how much I appreciate the exceptional service and quality I have received from your company. I want to commend Chloe specifically for outstandi... See more

Rated 5 out of 5 stars

This backpack is handcrafted in Spain, and the perceived quality is outstanding—far higher than what the photos suggest. The craftsmanship is excellent, and the materials feel truly premium both on... See more


Company details

  1. Bag Shop
  2. Computer Accessories Store
  3. Fashion Accessories Store

Written by the company

Handcrafted Awesome Leather Goods For Your Every Day Life


Contact info

4.0

Great

TrustScore 4 out of 5

270 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(270)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carry All iPad Folio

This beautifully crafted leather cover/ bag is perfect for the job. It holds an iPad your phone and a few documents with ease. It feels comfortable to use and looks really good too. Bought it as an anniversary present for my husband who is now over the moon with it.

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Card Wallet with RFID

Outstanding product and timely delivered with personalization. I didn’t want a money clip or just a card wallet (even though this item is titled as such). This little wallet stores USD in the middle (up to 8 bills folded in half) and 8 cards, plus the hidden slot. The magnets are awesome too. I needed the smaller wallet to put in my front pocket in city settings for pickpockets…It has much less of a profile than my phone in the other pocket. I’m ordering a couple more just in case they decide to change the style. Oh, the leather is super soft, so no break in period required. It’s basically perfect for my needs and was happy to get the 3”x4” size as well since most wallets with this capacity are 3.25" x 4.25".

12 October 2023
Unprompted review
Rated 5 out of 5 stars

M2 15’’ Macbook Air Envelope CaseSleeve

M2 15’’ Macbook Air Envelope CaseSleeve

I ordered this sleeve as Apple don’t have any solution for their own products (very weird!)

From order to delivery was about 4 days, shipping notifications throughout, all good.

The sleeve is ideal, it fits great and offers good protection for the macbook.

Materials are nice and the quality of the work is great.
Would happily recommend!

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I appreciated that when I switched from one backpack that was on back-order to one in stock, they quickly resolved it and expedited shipping at no cost so I could get my backpack in time. It really stood out to me as exemplary customer service -- I love the backpack itself and its craftsmanship, which I talked about in my regular review, but I wanted to highlight here that the customer service experience itself exceeded expectations.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Mac sleeve - Top quality product & Wonderful service

Everything from a customer experience standpoint was spot on! Fantastic product (quality materials), fast delivery to Ireland and timely notifications, topped up with lovely packaging - important as this was a present.

The sleeve developed a tiny fault (loose stitching) and it was taken care of beautifully - royal treatment! It's being used for 3 months now and as good as new.

I vote with my wallet and this is the business you want to support!

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous Item

The sleeve I ordered for my MacBook 15" is so lovely - very soft leather and fits snugly. Clearly a high end product, very happy with it (BTW, what is the issue with MB15 cases? Even Apple don't make one...)

Anyway, nothing at all wrong with Harber themselves, but FedEx delivery was very wonky. Delivery was cancelled at their end and reinstated several times. No delivery options available, no option to pick up or reschedule. On the day of delivery they gave me the time slot 8:40am to 12:40pm and then started knocking on my door at 6:58am. Absolutely atrocious.

I paid extra for FedEx delivery, and it ended up taking almost a week to arrive - not worth the extra cost at all.

As I say though, the case is great and the delivery issues were definitely not because of Harber. I mention because the extra cost to have FedEx deliver was definitely not worth it, and looking at other reviews, it seems that similar experiences are being had. Just pay for normal shipping

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Quality wallet

Bought a wallet with a custom engraving.

Looks great, quality as advertised. Shipped to USA in about 5 days..

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Mac sleeve

The leather for protection of my new mac air (15") looks and feels excellent. It has a snug fit, so really custom made for the new size. I recommend the company, even if it takes a few days longer to deliver then the local amazon dealer.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

End to end great experience

End to end. Great product and quick delivery from Spain to USA. I really am enjoying my new leather iPhone sleeve. I would buy this product again and doing business with Harber was a pleasure. Thanks!

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic quality and service

Fantastic service from start to finish. Product was shipped promptly and arrived next day from Spain to the UK! Ordered for my new M2 MacBook Air 15 inch and wanted something minimal that would protect my MacBook while in my bag, this does not disappoint. The unboxing experience was good and the product was of top quality. Would highly recommend and will definitely be buying other products from Harber London.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Quality crafting

Quality crafting; durable. I don't really like the felt that sticks out around the edge, but otherwise it's great. I bought a leather desk mat.

12 August 2023
Unprompted review
Rated 5 out of 5 stars

10/10 would order again!

I ordered a laptop sleeve for my 15" air on a Friday, by the next Wednesday, it had arrived in my hands, halfway around the world! The leather feels and smells exceptional, the colour is uniform and the finish is to a very high quality, fits my laptop like a glove! Very happy with my purchase and I'm definitely going back for more!

2 August 2023
Unprompted review

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