Happy Plugs Reviews 

I’ve ordered a pair of Air 1 Plus but only the left one is working. I did all the troubleshooting available but still does not work. I reached out customer support, their only reply after days was to repeat a procedure I already performed. I did it another time and since that moment I got no more reply from them. I am sending a message everyday but they disappeared. I want a solution, either a replacement or a refund.

I had been so excited to try these. I had heard that they were a cheaper alternative to Apple AirPods and not half as good as Oppo, a cheaper alternative. In hindsight, I should have spent the extra 75€ on the AirPods or gone for Oppo.
It is not possible to use only one earbud at a time - I like to use only one bud while running, but both buds need to be removed and held closely together to get them to connect to the device, then if you put the second bud in the case, both buds turn off. The turn off setting on the right bud turns off both of them, so the battery wastes in both of them if you only want to use one.
I had to factory reset the earbuds every time I wanted to connect them to my phone or laptop.
As well as the technical side, it over a week before I could track my order and 12 days before they arrived and there is no option to return the buds if the packaging has been opened at all (?). The box was also not a luxury quality for the price.
On a positive note, the customer service team was lovely and helped me to confirm that I was using the buds correctly - the buds simply were a very basic product and did not live up to the price or expectation I had.
I still can't believe the price for how basic and unreliable the product is. Really left feeling hard done by and disappointed.

Bought some Happy Plugs for my daughter’s Christmas and she absolutely adores them. The headphones are light, feel lovely and come in a very handy case. We feel very relaxed knowing she can’t put the volume up to high and damage her hearing. Customer service were extremely helpful in getting everything to us on time. Special thank to Maria for making it all happen x

10 days ago I've sent an email to customer support but after another mail I've got no reaction. I've ordered 2 pairs, one is working but the other one is not. This is my second pair and I'm very happy about the happy plugs, but the customer support is disappointing. Now I'm not able to listen to music because my other pair broke down after two years.

Nice ear plugs in budget range. Excellent customer service provided by Happy Plugs team members Maria and Erika. Last month I bought two Air1Zen ear plugs. After a month 1 ear plugs was stopped working and I raised the replacement request with them. Both of them responded quickly and sent me the replacement within a week. Thank you Happy Plugs team.

Customer support is unparalleled. I did not receive my item after month and upon contacting support, they were helpful in trying to locate my shipment. After concluding that the original shipment was lost, they quickly arranged for a new shipment to be sent straight away. This time it reached me. Thank you Maria!

I received happy plugs - hope and there was a malfunction. The support team contacted me promptly at my request. They requested pertinent information in order to make a decision on product viability. I provided that info. Then the support team supplied me with a solution suitable to my needs. Maria was great! My only advice is to be patient with responses and I believe the support team is on a different time zone.

It was really great service. Fast response time, easy to follow trouble shooting, and when nothing worked they honored the warranty without additional questioning. One of the best experiences I’ve had with customer service and warranty issues. Maria and Erika were both really great.

Got a defective pair of Happy Plugs. I had no packaging or receipt because I bought from a kiosk at airport. Maria and Erika confirmed purchase through my credit card statement and sent a new pair. Thanks!

I received Air 1 ANC that were defective. I contacted customer support and spoke to the very kind Erika. They were super helpful and made the process of having new headphones sent over so stress free. Super excited to receive my functioning headphones, I’ve heard great things about them.

I ordered my Air 1 ANC back in Sep 2021. At the beginning everything was fine and I was super happy with the sound quality.
Since then, a few months after my initial purchase, the right earbud stopped working. I reached to customer service and they sent me a right earbud replacement, but did not connect with the left earbud. I reached out again to them and they sent me another NEW pair. Again the same story. Great sound quality for a couple of months and all of the sudden the right earbud from the new pair, stopped working AGAIN. They now sent me a second right earbud replacement and again cannot connect.
I cannot be playing around with customer service and with my patience. I give up.
Unfortunately it does not worth the money. Two new pairs and both did not last a year and a half. Very disappointed with this purchase. The only good thing from all this hustle is the Amazing Customer Service I received from Jerico and Maria Silva.

I got Happy plugs from one of the local vendors as a part of new mobile subscription and did not worked and reached out to Happy Plugs and I was helped by agent called Maria and they were able to issue the replacement piece with out any hesitation. I really like the way helped me to resolve the issue. I have to see how the replacement works and will post you with an update.

Here is the update 2023 Feb: Received replacement from Happy plugs and unfortunately those will not pair and reached out to Happy plugs and story continues.

Go guys my personal suggestion is avoid Happy plugs and be happy

Upon submitting a inquiry regarding my malfunctioning headphones to the Happy Plugs customer service team, I received a prompt and efficient response. Throughout the process, the customer service representatives, Erika and Maria, were both courteous and diligent in addressing my concern.

I ordered the wrong item by mistake, and asked for support to cancel my order, so I could make a new one. Maria Silva was the one heping me, I received a reply in a few hours with the confirmation of my order cancelation.

I had an issue with a previous purchase and both Erika and then Maria helped me resolve this.
I now have another pair of Happy Plugs ordered, many thanks!

Quick response from Happy Plugs when I submitted an online request to investigate my faulty headphones. They had stopped working after 11 months which fell within the 1 year warranty. Erika an Maria were helpful and responsive.

I purchased the Air 1 Zen earphones back in August. They unfortunately stopped charging in December after not even 1 year of use. I contacted my local retail store where I had purchased them and they asked me to contact Happy Plugs directly. The customer service I received from Erika and Maria was excellent! They responded very fast to my emails (less than 24h each time) and were very proactive in finding solutions. I really appreciated their assistance throughout the whole process. I also appreciated how easy the process was (having new earphones shipped to me upon showing my receipt without having me send the old ones back). I love the earphones and am really happy I will get new ones. I was a bit disappointed when they stopped working and I've seen other reviews from people saying that their earphones stopped charging as well after some time, which is making me anxious that it will happen again. Hopefully, if that is the case, I will be able to get the same outstanding customer service as now :)

I was having trouble with my new set of Zen1 pods. Maria and Erika went over the top to help me get it sorted out. Their replies were prompt and they answered my questions appropriately. I’m very happy with the results.

I ordered 2 pairs of headphones for Christmas, I was on the last date for guaranteed delivery pre Xmas but ordered on the reassurance from the happy plugs team I would receive the headphones in time. Unfortunately the headphones were delayed by UPS in Sweden for various reasons but once they were released (23rd Dec) I received them on 29th Dec. The customer service provided by the Happy Plugs team in particular Maria & Erika was very good they were happy to help and advise at all stages. In all honesty the delay was UPS which was unavoidable. The children love their headphones and I'm very impressed by the design and quality.

Absolutely spot on these earphones.
Couldn’t bring myself to get apple ones but these are just as good if not better!