Happy Plugs Reviews 

Thank you for your helpful and prompt support! There are more than 5 years that I am a "Happy" customer, as I am in love with design and I find the products most beautiful. Unfortunately, I had a technical issue with a pair of ear-phones, but it was immediately solved by Maria and Erika. They were really supportive and nice and I appreciate their care. Thank you!

Very supportive and helpful customer service. My daughters headset battery was broken. Customer service was very helpful and issued a full refund, as the product was no longer in stock to offer a replacement product.

Got the Air plus 1 earbuds for Christmas, only to have them break less than two months later. Wouldn't recommend buying them, but on the plus side their customer support was great, Erika and Maria were really helpful and sweet. Will however not repurchase.

I'm not sure it's a serious company. 50 eur in freight to Sweden where the company is from. No matter the reason it's quite embarrassing. Doesn't have their automatic customer service in order as you'll keep getting an email once or twice a day asking for a reply even though the matter is long closed and confirmed twice.

Haven't tried the earbuds but would be weary of buying.

These buds are very disappointing. The charge mechanism is very very poor. They are brand new but I can't use them as they constantly tell me they are in 'battery low' mode, and I haven't even listened to one full song without them switching themselves off! Obviously faulty and I question their quality control. Would definitely not recommend. What a waste of £40!

I recommend not to buy any product from this company. I bought the HAPPY PLUGS HOPE and they don't work, they don't connect to any device, I followed the instructions and also reset but nothing. I contacted support through their site and they were of no help solving the problem when asked to give me my money back they said they couldn't. Incredible!

Great customer service. Quick response by Erika helped me getting a full refund for a order that was cancelled due to payment issue.

I've had my Air 1 ANC for about 18 months and I've loved them.
Great quality for the price and the battery life is genuinely very impressive.
They developed a fault recently but Erika responded quickly and immediately provided a great service.
Overall my expereince of Happy Plugs is a very good one.

I received Air 1 ANC that was defective. I contacted customer support and spoke to the very kind Erika. She was super helpful and initiated the process of refund as the Air 1 ANC was not in stock. Fast resolution. Thanks Erika.

I purchased earphones for a family birthday a few weeks in advance. However, upon opening them we realised one of the earbuds didn’t work. I emailed and Erika was kind enough to offer suggestions on how to possibly get it working but when that didn’t work I was provided with a full refund as the product was out of stock. Quick responses and very straight forward process.

NOT HAPPY 😫

Do not buy these! Mine only worked for 5 minutes and power dies … this after resetting and pairing many times with the same results…. 5 minutes and they power off.
Customer service is horrible… they just send you emails and videos to reset and then ask you to take a video of you resetting them and email to them…. I have asked for instructions on getting a full refund and just get their bots ignoring your refund request and sending more videos…. Also you can’t call them and they won’t call you so you are stuck on their merry go round until they hope you just give up.
They should be reported to the better business bureau and are giving the country of Sweden a bad name for worst customer service.

Unbelievable bad!!! Not one day working. No money back and already in contact for 1,5 month. The new set was also not working. They asked both plugs back and after receiving, they said; sorry, we cannot give you your money back.
Unbelievable that a huge company like this, promise so much. In fact they just stole my money. How can you sell your product on airports and don’t help your customers???

Please do not buy any plugs from happy plugs!!

I have still not received the $400 they Overcharged me. It's been over a month since they screwed up my order and didn't send me any products.
The customer service is non-existent.
They don't respond and why they do, they tell you lies.
I was told my refund was processing 10 days ago and have been asking for confirmation of the refund, they didn't send me anything, today I find out they never processed it and likely still aren't.

I am going to reach out to the consumer protection bureau and better business bureau.
If you're going to do business in Canada you need to be conducting your business in line with Canadian business regulations.

You have proven your Company is a joke.

400$ is a lot of money, you've had my money for over a month now, what sort of scam are you operating here??? SHAME ON YOU.

The quality of the Happy Hope earbuds is not very good. I bought them, because my sister had one, but mine didn’t work from day one! The charge wouldn't last for more than 10 mins and when I was listening to the music song suddenly stopped! I contacted customer service. That's the only bright spot about the whole experience. Maria and Erika were helpful! And after trying to figure it out, they helped me to solved this problem! So 10/10 for customer service but 4/10 for the quality of the earbuds!

Just received my daughter’s happy plugs earphones, I have no complaints whatsoever.. she is using them everyday, and she was happy to hand back my happy ear plugs which I’ve had for two years now and still going strong.
I also recommended to a work colleague and she did purchase the pink ear plugs, i love the matching case ❤️

When I originally ordered my Happy Plugs headphones, I forgot to include my apartment number on the shipping address. Because of this, my order was returned to the warehouse, and I was so upset! I reached out to customer service, and Erika made sure to correct my mistake and re-send my order to the correct address. I can't say enough about how amazing the customer service is- even though it was my mistake, they took care of everything to ensure that I received my order. Thank you, Erika!

I just bought a pair of Happy Plug model ‘Joy’
What they don’t tell you is that it does not come with any earpiece sleeves to accommodate different size earchannels of their customers. So basically, one size - and if they don’t fit you, it’s your problem!
No, you cannot return them, no, you cannot try them on before you buy. Yes, you take a chance by buying them, but that’s not our problem!
We have decided what size ear channels can use this product! Only buy if you feel lucky? Absurd lack of customer service

The quality of the Happy Hope earbuds is mediocre. The first pair I bought didn't work from day one! The charge wouldn't last for more than 10 mins! I contacted customer service. That's the only bright spot about the whole experience. Maria and Erika were helpful! And after initially trying to figure out what was wrong, they sent me a replacement pair in quick time! So 10/10 for customer service but 4/10 for the quality of the earbuds!

Initially the customer service rep was very quick to respond. However, after sending in the video of me resetting my ear buds, I have not heard from anyone. I have tried repeatedly to contact them, but have had no response. My last communication from them was 11 days ago!