HappyAppliances Reviews 22

I have used them twice Once to repair my Miele dishwasher and the second time my Miele washing machine. On both occasions the engineer found the fault on them, ordered the parts and repaired them. He was very professional and polite and it was very obvious that he knew what he was doing. I will definitely recommend the company to my friends.

1 Paid £80 for engineer to attend and diagnose the fault.
2 Engineer attended and said the inverter needed replacing at a cost of £180
3 Engineer attended and change the inverter which did not fix the problem, was told that it must be the circuit board. So I’m now £260 down and still have a broken microwave.
4 Requested a refunded for the inverter that didn’t need changing, was informed any difference in price between that and circuit board would be taken into account.
5 informed that the circuit board is no longer available so unable to fix my microwave.
6 Requested refund for the inverter AND the diagnoses which was incorrect.
7 Received a refund for the inverter but Happy Appliances are refusing to refund the £80 it cost me to get the microwave INCORRECTLY diagnosed! They are calling it a ‘callout charge”, but there was no element of danger or making safe. I paid for their expertise which I did not get. He could only guess it was the circuit board second time round, but there was not guarantee.

Summary: Still have a broken microwave but am £80 poorer for paying for expertise which I never got!

Really happy with the service from this company. Have had a couple of appliances fitted now. Miroslav has been really helpful providing options and quotes for suitable products. Ordering and fitting has been efficient with a professional report provided on completion. Definitely recommend this company!

Very good service
Easy booking experience and helpfull engineer

What would I do without Hapoy Appliances!? Once again Michael and his team have come to our rescue. Our house is now 18 years old and kitchen appliances are starting to break down. I was in a complete panic with Christmas looming and a family Advent Sunday Lunch this weekend. Within a few days Michael managed to source a replacement oven and fitted it last night. It is a wonderful oven, affordable and this was not an easy task due to existing one being an odd size. Thank you so much and I can not recommend this company more highly.

Engineer came on time and quickly found the problem and fix it on the first visit. I was very happy cause I needed my washing machine right away.

Got a new freestanding washing machine installed, really good service & would definitely recommended

Got a new integrated washing machine installed by them
They where very professional, very tidy and they took the old one away for disposal
Highly recommended

I used this company to get three new kitchen appliances. The service was reliable and good value for money when comparing to other firms out there. There was an issue with the levelling of the newly installed fridge and they came and sorted it out within two days.

Very reliable service.
I had a faulty Siemens induction hob. I called happyappliances and they responded same day.
Engineer repaired the hob on the first visit

Very good service. The engineer managed to repair my microwave quickly. Very good prices, will recommend

They did a repair on my Neff microwave. Everything was brilliant from the start to finish. Very polite and helpful telephone representatives, quick and easy booking system. Engineer arrived within the scheduled time. The problem was a faulty controller which costed a lot but still better value than replacing the whole microwave. Also they told me that now the microwave is warranted for 1 year
Will recommend and will use them again

Disappointing experience and zero value for money. I would recommend avoiding this company. I booked an appointment with HappyAppliances for a fridge (integrated fridge freezer) fix, which cost £96. The engineer was unable to fix the fridge. I was subsequently offered to purchase one of their fridge/freezer but I was only presented with 2 options, of which one was an ex display, and both were at the higher end of the price range. I was left with no reasonable option. I requested for more options and I was provided with one more which was again an ex display. I basically paid £96 for nothing, it is an untrustworthy business with little competence, therefore I recommend staying away from this company.

I had a very good experince with them from start to finish. I used them before for a different appliance.
Now I had a Miele dishwahser that keeped tripping the fuse.
The booking was very easy.Engineer came, done a diagnostic and found that there was a leak from the dishwahser causing all of the trouble. The leak was coming from some plastic hose/tube. They order it from Gemrmany 5 days later emfineer returned and replace the tube. Now everything is working fine
I will recommend their service

Called them to fix my washing machine based on reviews on check trade ( I can only assume fake reviews). They came out quickly took the £70 call out fee then after that never heard from them. I had to call and chase every day for 2 further weeks every day I was told the parts still no available. I went online myself and found a supplier that could supply in 48 hours. Told them I’d get the part myself and they could fit it, suddenly they advised they could get a part that week again did not turn up. I chased again finally after chasing daily and being without a machine for 3 weeks they fixed it. Who knows how long the repair will last. Would never recommend them to anyone.

I called Happy Appliances to fix my dishwasher, after reading so many glowing reviews on various websites. I was initially impressed; the work would be guaranteed for a year and the engineer came out quickly and was punctual. The leak appeared to be fixed but, sadly, re-occurred within a few weeks of the visit. The engineer returned and informed me that a new part would be required, and the 'office' would be in touch with a quote. This was when the level of service changed. The office did not get in touch. It took three weeks of chasing (8 phone calls) to get a quote. I was told the part would arrive within three days but this was not the case. Over two weeks later there was no sign of the spare part and every time I called I was told it would be ‘ next week’. In the end, over 5 weeks after their follow-up visit, I gave up chasing them, requested a refund for the part (which I did subsequently receive) and have started the process again with a different company. I have since discovered that Happy Appliances spare-part quote was 35% more then buying the same parts direct from the manufacturer.

Engineer came out to do diagnostic and said a new control panel and thermostat needed and I’d get a quote the following day. Three weeks on and three phone calls later and no quote. Each time they say they’re waiting for the manufacturer to come back to them. I find it extremely hard to believe there is no other supplier they can go to to provide the needed parts. So now I’ve paid £58 only to have to now source another company and pay another call out charge r someone else to come and make the same diagnosis

Engineer arrived on time. Find the issue with my dishwasher. Took about 2 days for the part to arrived and they fit it on the same Day of the arrival.

Very friendly service. Superb job. Very happy.