Clearing my late mother's house threw up lots of bits not wanted by the family. We took several items along to Hansons who were both polite and honest about the likelihood of the items being desired.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the third (fourth?) time I have purchased from Hansons (from the Derby, Richmond and Banbury branches) and all deliver a consistently top class performance in all the required areas for purc... See more
I had my item valued by Hanson’s representative. I did not feel pressurised to sell. I accepted the valuation and a reserve was put on my sale item. At Auction my item made a good amount over the re... See more
From first meeting your staff at Kings Croft Hotel, we have had excellent service and have been kept fully informed of all the procedures relating to the auction process. We also were able to view... See more
Company details
About Hansons Auctioneers
Written by the company
Hansons Auctioneers Reviews: Discover Why Clients Trust Hansons Again and Again
Because Every Object Has a Story to Tell....
At Hansons, we don’t just auction items - we bring history to life, one treasured object at a time. Whether you’re clearing a collection, finding a new home for a family heirloom, or bidding on a piece that speaks to your soul, we’re here to make every moment meaningful.
GET A VALUATION
With over 20 years of experience and a growing network of twelve auction centres across the UK, Hansons is proud to serve sellers and buyers from all walks of life — from seasoned collectors to first-time auction-goers. Our expert valuers treat every object with care and curiosity, searching for the story behind the surface. Clients return again and again not just for our expertise, but for the personal touch we bring to each and every lot. We’ve helped uncover forgotten fortunes in lofts, reunited families with long-lost heirlooms, and sent teddy bears and vintage Rolexes on journeys around the globe.
What makes Hansons special?
It’s the theatre of the saleroom, the thrill of the chase, and the joy of discovery — all wrapped into a process that’s welcoming, professional, and refreshingly human. Our dedicated team handles everything from free valuations and house visits to international bidding via HansonsLive, our global online platform.
From antique books and showbiz memorabilia to gold coins and fine art, we celebrate the quirky, the valuable, and the deeply sentimental. Because we know that behind every item is a memory waiting to be shared.
So whether you’re letting go, searching for something special, or simply love the excitement of the auction, come and be part of the Hansons story. Discover why thousands trust us with their treasures, and why many call us not just auctioneers, but storytellers, too. GET A VALUATION UPCOMING AUCTIONS NATIONWIDE LOCATIONS
Contact info
Heage Lane, DE65 6LS, Derby, United Kingdom
- 01283 733988
- service@hansonsauctioneers.co.uk
- hansonsauctioneers.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All went well
All went well. I hoped that the paintings I left for the auction would be marked as being painted by artists who were Royal Academicians. They might have created more interest.
8 June 2026
Arrived damaged, misdescribed, no fair resolution
Arrived damaged, misdescribed, no fair resolution
I purchased a ring listed as aquamarine. It arrived damaged and does not match the description, quality or value stated in the listing.
When I raised my complaint, the response was dismissive. They incorrectly claimed the damage happened after delivery and used this to avoid addressing my main concern — that the item was misrepresented. Their testing claims feel one-sided and no evidence, and they refused any refund or solution entirely.
I am not satisfied with this outcome and am now reporting the matter to Trading Standards. This company shows no accountability or willingness to put things right. I strongly advise others to avoid buying here.
21 March 2026
Unprompted review
Reply from Hansons Auctioneers
Following receipt of your complaint, the ring was returned to our jewellery department and subjected to further gemmological testing, including a polariscope, dichroscope, Chelsea colour filter and refractometer. These tests confirmed the stone to be beryl, variety aquamarine, consistent with our original catalogue description.
We also reviewed the catalogue photographs, condition report and correspondence relating to the lot before reaching our decision.
As this matter remains the subject of an ongoing dispute, it would not be appropriate for us to comment further in a public forum. We will continue to cooperate with any recognised dispute resolution process should one be initiated.
Setting a fair estimate
The man who valued the item, set a fair estimate. We were kept informed when the sale was going to be. We could see an online catalogue, and were able to view the auction on line.
Our item exceeded its estimate so we were very pleased. And we have been given a payment date.
Good service all round.
31 May 2026
Everything I asked for was carried out…
Everything I asked for was carried out .. 80% of the items were sold.. advices to put the remaining items into a future action ..
5 June 2026
Great service
Had a few things to get rid of, the valuer went through everything thoroughly and gave me individual valuations and told me when the auction was taking place. I got an email shortly after with the totals they went for. The whole process from start to finish was swift and stress free
9 June 2026
Everything was detailed and documented…
Everything was detailed and documented in advance
Kept fully informed every step of the way
11 June 2026
Thanks to Justin, Danni, Lisa and Charles
Thanks to Justin, Danni and Lisa at the Penshurst office for their kind advice, professional valuations and friendly approachability before, during and after the auction. I felt in good hands in a totally new experience for me.
The sale was a big success and I achieved more than I hoped.
All made possible by the team in Penshurst and the auctioneering skills and enthusiasm of Charles himself.
I will definitely recommend you
23 April 2026
Unprompted review
Well handled throughout.
Well handled throughout.
Very friendly team. Achieved the price quoted. Thank you and I look forward to my other items going through auction doing well too.
11 June 2026
Although I wasn’t able to attend the…
Although I wasn’t able to attend the sale I was pleased with the result. With regard to Hansons I am pleased to record that my dealings with staff members has always been friendly but efficient.
11 June 2026
Everyone being helpfull and explained…
Everyone being helpfull and explained everything to me now excited to see how my things go hopefully
10 June 2026
Excellent service from leaving the…
Excellent service from leaving the items to the very satisfactory result of the auction.
9 June 2026
Sorting the problem
Kate Beardsmore was really helpful and important to me very honest. She said it was how it is. I appreciated that . As I was led down the path when buying my painting elsewhere before I went to Hansons. I went to Etwall, Derbyshire.
7 May 2026
How helpful and efficient everyone is
So glad you sold my articles but a bit disappointed they didn't make a bit more than they did.I suppose that's part of the coarse.Thankyou for everything.
9 June 2026
Very good representive of your company…
Very good representive of your company discussed possible valuations and gave advice. Spent time with me and didn't appear to be in a hurry.
Good communication with your office.
4 May 2026
From the moment we arrived we had a great experience. The staff were very helpful. We enjoyed the auction.and we got a good price for our furniture. We are very happy
From the moment we arrived we had a great experience the sta
9 June 2026
Reply from Hansons Auctioneers
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to understand what happened and see if we can help. Please contact us at media@hansonsauctioneers.co.uk with your details or any relevant reference numbers, and a member of our team will be happy to look into your concerns.
– Team Hansons
Very good experience with Hansons
Very good experience with Hansons, Stephen Drake was very helpful when appraising the items I wished to sell and gave me realistic/achievable prices. The whole process was very well handled, I would have no hesitation in recommending Hansons.
9 June 2026
Really professional and courteous
Really professional and courteous. Good communications keeping us up to date on progress
9 June 2026
Made everything very easy to deal with…
Made everything very easy to deal with and very useful information thanks very much
1 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.