Hansfords Menswear Reviews 

328
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff for providing personalized assistance and expert fashion advice during every visit. Shoppers continuously highlight the remarkably wide selection of stylish, top-quality menswear and vibrant clothing items currently available in store. Some reviewers were not happy with occasional stock limitations, such as missing specific sizes or certain clothing choices. Despite this, people consistently value the warm, welcoming atmosphere, traditional service values, and comfortable fitting garments offered daily. Many loyal patrons express their satisfaction by returning frequently to purchase wonderful gifts and wardrobe essentials.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable about available stock.... See more

Product

People report high satisfaction with the product offerings, highlighting the excellent quality and unique... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, attentive, and personal... See more

Quality

Customers had positive experiences with quality, consistently highlighting the excellent selection of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful assistance and enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopping at Hansfords restores one’s faith in the retail experience. There is an extensive selection of menswear which is of high quality. The salespersons, who have a knowledge of their stock, ar... See more

Company replied

Rated 5 out of 5 stars

Wonderful shop.Could spend several hours looking through the great selection of stock.Almost impossible to come out without making a purchase. Staff couldn't be more helpful.Highly recommended. A tota... See more

Company replied

Rated 5 out of 5 stars

I can only cut and paste my previous review from 5th August, which reads, I heave been shopping at Hansfords for years, I split my time between living in Australia and the UK and Hansfords ships... See more

Company replied

Rated 5 out of 5 stars

Always excellent service especially from Simon and Kevin. They seem to instinctively know what I want and are always courteous and polite. I feel as if we are personal friends now and am pleased that... See more

Company replied


Company details

  1. Tuxedo Shop
  2. Clothing Store

Written by the company

An independent family run business since 1908 specialising in premium menswear. Based in Chichester and also available online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(328)

174 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Old world service

As ever, Simon was the epitome of the yesteryear tailor, old world wonderful service and a pleasure to be with. Thank you Mathew for maintaining the high standards.

5 September 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Jeff - thank you for your thoughtful feedback. We are delighted to hear your kind words about Simon and Matthew, and it is a pleasure to know that our service continues to reflect the high standards we strive for. We look forward to your next visit. Kind regards, Jade.

Rated 5 out of 5 stars

Superb service

Superb service. Helpful, knowledgeable, fast and personal. Excellent quality products too.

4 September 2025
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Reply from Hansfords Menswear

Hi Alistair - thank you for your review. We are very pleased to hear that you found our service helpful and efficient, and that you are satisfied with the quality of our products. We look forward to serving you again in the future. Kind regards, Jade.

Rated 5 out of 5 stars

Excellent service

4 September 2025
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Reply from Hansfords Menswear

Hi Christopher - thank you for taking the time to leave us a 5 star review. We look forward to seeing you again soon. Kind regards, Jade.

Rated 5 out of 5 stars

Always a pleasure to shop at Hansford…

Always a pleasure to shop at Hansford Menswear, and especially to benefit from their current sale. Their range of shirts is unmatched, and I purchased a new exotic patterned shirt to add to others bought over the past two years. A great range of stock and pleasant and most helpful service.

30 August 2025
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Reply from Hansfords Menswear

Hi John - we really appreciate your 5 star review. We do hope you enjoy your new shirt and hope to see you in-store again soon. Kind regards, Jade.

Rated 5 out of 5 stars

Great service and speedy delivery

Great service and speedy delivery

4 August 2025
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Reply from Hansfords Menswear

Hi Mike - many thanks for your review. We appreciate your comments and always try to make sure we ship all online orders on the same day as we receive them, so it's good to know you received your order quickly. We look forward to seeing you soon. Kind regards, Rachel

Rated 5 out of 5 stars

Most helpful lady on the phone

Most helpful lady on the phone.
Quick and free delivery by post
Even tho we do not still live near Chichester we can still shop at Hansfords.

4 August 2025
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Reply from Hansfords Menswear

Hi Ann - many thanks for your review. We are always happy to help our customers over the phone and we are thrilled that you were happy with your purchase. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Personal,attention and knowledge of the…

Personal,attention and knowledge of the stock in store

2 August 2025
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Reply from Hansfords Menswear

Hi Gawain - thank you for your thoughtful review. We are pleased to hear that you valued the personal attention and our team’s knowledge of the products in store. We look forward to welcoming you again in the future. Kind regards, Jade.

Rated 4 out of 5 stars

Good experience

Found the product that I wanted and received excellent service from the young lady. A no negative experience.

31 July 2025
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Reply from Hansfords Menswear

Hi Charles - thank you for your review. We are so pleased that you enjoyed shopping with us. Please feel free to get in touch if you feel there is anything else we could have done to make this a 5 star review - we'd love to hear from you. Kind regards, Rachel

Rated 5 out of 5 stars

My order was processed in very good…

My order was processed in very good time and the Staff are always courteous and attentive.

28 July 2025
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Reply from Hansfords Menswear

Hi Peter - many thanks for your review. I'll make sure your lovely comments are passed on to our staff. We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Two very well fitting garments at…great prices

Two very well fitting garments at greatly reduced prices. Friendly staff, and the Meyer shorts have been remarked upon by two folk this week!

29 July 2025
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Reply from Hansfords Menswear

Hi Robert - thank you for taking the time to leave us a review. Our Meyer shorts are the absolute best and we are thrilled that you are getting noticed in them! We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Great products which are unique to…

Great products which are unique to Chichester. Great prices. Great staff. What’s not to like 👍

28 July 2025
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Reply from Hansfords Menswear

Hi Gary - thank you for your review. We agree! We love our products and are thrilled you love them too. Kind regards, Rachel

Rated 5 out of 5 stars

Friendliest shop in Chichester

Whenever I go to Chichester I can’t pass by Hanford’s without going in . They stock the most fabulous menswear . The staff are the friendliest in the town and you are always greeted as a long lost friend. I got some great shirts today in their sale at brilliant prices .

25 July 2025
Unprompted review
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Reply from Hansfords Menswear

Hi Colin - thank you so much for your kind review. We are very pleased that you found some shirts to add to your collection in our sale. We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Great service

Great service. Big thank you to Simon for his patience and kindness with my husband who has Altzeimers

24 July 2025
Unprompted review
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Reply from Hansfords Menswear

Hi Valerie - many thanks for taking the time to leave us a review. We are always happy to help and we look forward to seeing you soon. Kind regards, Rachel

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff, nothing too much trouble.
Love shopping at Hanfords

11 July 2025
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Reply from Hansfords Menswear

Hi Carol - thanks so much for taking the time to leave us a review. You're absolutely right - nothing is too much trouble for our customers. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

The assistance given is always just as…

The assistance given is always just as much as is needed but is always there and it makes spending money very easy

9 July 2025
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Reply from Hansfords Menswear

Hi Collin - thank you for your thoughtful feedback. We're glad to hear that our approach to assistance has made your experience both smooth and enjoyable. We truly value your support and look forward to serving you again. Kind regards, Jade.

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Simon is second to none.

9 July 2025
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Reply from Hansfords Menswear

Hi John - thank you for your kind review. We’re delighted to hear that you were pleased with the service provided, and we will be sure to pass your compliments on to Simon! Kind regards, Jade.

Rated 5 out of 5 stars

Service is always good and focused on…

Service is always good and focused on the customer. Plus I like the range of clothes Hansford’s stocks

5 July 2025
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Reply from Hansfords Menswear

Hi Ian - thanks for your king review. We're delighted to hear you enjoy our service and clothing range. We really appreciate your support and look forward to welcoming you back soon. Kind regards, Jade.

Rated 5 out of 5 stars
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Jan - thank you so much for your kind review. We are thrilled that you are pleased with our customer service and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

high-quality men's clothing

The shop offers high-quality men's clothing, and the staff are incredibly friendly—you always feel welcome there.

28 June 2025
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Reply from Hansfords Menswear

Hi Svetlana - we're really glad you feel welcome and are enjoying the clothes. Hope to see you again soon! Kind regards, Jade.

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