Hansfords Menswear Reviews 

328
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff for providing personalized assistance and expert fashion advice during every visit. Shoppers continuously highlight the remarkably wide selection of stylish, top-quality menswear and vibrant clothing items currently available in store. Some reviewers were not happy with occasional stock limitations, such as missing specific sizes or certain clothing choices. Despite this, people consistently value the warm, welcoming atmosphere, traditional service values, and comfortable fitting garments offered daily. Many loyal patrons express their satisfaction by returning frequently to purchase wonderful gifts and wardrobe essentials.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable about available stock.... See more

Product

People report high satisfaction with the product offerings, highlighting the excellent quality and unique... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, attentive, and personal... See more

Quality

Customers had positive experiences with quality, consistently highlighting the excellent selection of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful assistance and enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopping at Hansfords restores one’s faith in the retail experience. There is an extensive selection of menswear which is of high quality. The salespersons, who have a knowledge of their stock, ar... See more

Company replied

Rated 5 out of 5 stars

Wonderful shop.Could spend several hours looking through the great selection of stock.Almost impossible to come out without making a purchase. Staff couldn't be more helpful.Highly recommended. A tota... See more

Company replied

Rated 5 out of 5 stars

I can only cut and paste my previous review from 5th August, which reads, I heave been shopping at Hansfords for years, I split my time between living in Australia and the UK and Hansfords ships... See more

Company replied

Rated 5 out of 5 stars

Always excellent service especially from Simon and Kevin. They seem to instinctively know what I want and are always courteous and polite. I feel as if we are personal friends now and am pleased that... See more

Company replied


Company details

  1. Tuxedo Shop
  2. Clothing Store

Written by the company

An independent family run business since 1908 specialising in premium menswear. Based in Chichester and also available online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(328)

174 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dressing the boy. Making the man.

Simon and Colin were kind, funny and brilliant at their job. My big, tall son, soon to be married in America, needed someone to dress him from top to toe. He'd been lucky.He'd found a new linen suit in a charity shop, saving himself some money. But how to turn a bargain into an outfit he (and we) would always remember? Slowly and gently, Simon and Colin found just the shirt, socks, neck ties and finally, the right sized Panama hat he needed. Then, Simon showed him exactly how to pack it all for his flight to get married in Maine, USA.

11 June 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Thank you so much for this wonderful review! We’re absolutely delighted to hear that Simon and Colin were able to help your son feel confident and fully prepared for his special day. It was a real pleasure to assist in turning a great find into a truly memorable outfit. We wish him all the happiness in the world for his wedding in Maine – what an exciting adventure! Thank you again for your kind words – they really mean a lot to the whole team. Kind regards, Jade.

Rated 5 out of 5 stars

From a long term Hansford's customer…

Well I have been a Hansfords customer for many many years now. Why? Because they offer service, quality, variety and personal contact every single time I visit the shop. Their range of products are exceptional as is the quality of their products.
Someday maybe ALL Gents Outfitters will be as good as Hanford's but I doubt it.

7 June 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Mr Tyrrell - thank you so much for your lovely review. I will be sure to pass on your comments to the whole team who are always happy to help all our customers. We very much appreciate and value your custom. We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

A truly gentleman’s store

I love this store as it stocks the ideal gentlemen’s clothing. I can always find clothes and socks for my husband here.

7 June 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Julia - many thanks for taking the time to leave us a review. We are so happy that you are able to find products you love for your husband and we hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Very helpful

Very helpful, fantastic choices we will always come back very good service👍

6 June 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Billy - many thanks for your review. We are so pleased that you enjoyed your shopping experience with us, and we hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Great customer service.

I bought some men’s handkerchiefs which arrived quickly. Fortunately they arrived to the correct address as Hanford’s rang me to check the address, which was missing the house number.

6 June 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Julia - many thanks for your review. We are glad the handkerchiefs arrived promptly and that they made it safely to your address. We look forward to you shopping with us again. Kind regards, Rachel

Rated 5 out of 5 stars

Very helpful

Very helpful. Honest opinion and no hard sell

4 June 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Martyn - thank you for your review. We are always honest with our customers, and we definitely don't give people the hard sell, as we don't like it ourselves! We look forward to seeing you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

The person serving me was so helpful…

The person serving me was so helpful giving me ideas and colour coordination. There is always a great choice of outfits.

2 June 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Mrs Findlay - thank you so much for taking the time to leave us a review. We are so pleased that you were happy with the service you received and we look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Love the experience of shopping at Hansfords

Love the experience of shopping at Hansfords. The staff are warm, friendly and knowledgeable and I always know I will find what I need - well - want really - what’s need go to do with it!

30 May 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Stephen - thank you so much for your kind review. We are delighted that you had such a good experience with us and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Colin - thank you for your kind words. We're delighted to hear that you found our staff helpful and pleasant. Providing friendly and supportive service is something we take great pride in, and it's always rewarding to know it's appreciated. We look forward to welcoming you again soon! Kind regards, Jade.

Rated 5 out of 5 stars
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Robert, we really appreciate you taking the time to leave us a review. We are so pleased that our staff were helpful. We hope to see you again soon. Kind regards, Jade.

Rated 5 out of 5 stars

Great advice as always in buying…

Great advice as always in buying clothing to get the right sized jacket given all the sizing combinations!

2 May 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Andrew - thank you so much for your review. Our staff are highly experienced and we pride ourselves on being able to find the perfect fit for all of our customers. We hope to see you again in the shop soon. Kind regards, Jade.

Rated 5 out of 5 stars

Customised non pressure support for…

Customised non pressure support for customer requirements.

2 May 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Terry, thank you taking the time to leave us a review. We pride ourselves on helping our customers, but without the unwanted pressure. We hope to see you again soon. Kind regards, Jade.

Rated 5 out of 5 stars

Usual excellent service

Usual excellent service from Simon. Staff are always polite and extremely helpful and will suggest sensible choices where available - always as important when choosing for others as when choosing for self.

2 May 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Dear Pete- many thanks for your review. I'll make sure to pass on your comments to Simon who served you on Friday. We hope to see you again soon. Kind regards, Jade.

Rated 5 out of 5 stars

What a gem!

I've been a customer for several years and always pop into the shop when in Chichester, often simply to browse and almost as often come away with a purchase. The range of clothing is fantastic with a great choice. I love colour and am never disappointed with the shirts. The team is great, always helpful, friendly and honest ... does my bum look big in this? :-) Visit, you won't be disappointed!

1 May 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi David. Thank you very much for your kind review. We really do strive to give our customers the best products, paired with the best service and we're delighted you experienced this. We hope to see you again soon! Kind regards, Jade.

Rated 5 out of 5 stars

Great staff

Great staff. Great clothing

30 April 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Ann, we really appreciate you taking the time to leave us a review. We are so pleased that our staff were helpful and we appreciate your kind comments about our products. We hope to see you again soon. Kind regards, Jade.

Rated 4 out of 5 stars

Knowledgeable staff

Friendly, knowledgeable and v helpful staff. Would have been a 5 star but for the cost! Most expensive pair of casual trousers I have ever bought and the cost of parking in Chichester is nearly as bad!

2 May 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Michael - thank you for your kind words about our team, we're so pleased to hear you found the staff friendly, knowledgeable, and helpful. We completely understand that pricing is an important factor, and we always aim to offer the best possible quality and service to match. Your feedback is valuable. We hope to welcome you back again soon — hopefully with less of a parking challenge next time!

Rated 5 out of 5 stars

Very helpful staff at all times and a…

Very helpful staff at all times and a good range of quality clothing

29 April 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Thank you for taking the time to leave us a review. I will be sure to pass on your comments to the staff here. We look forward to seeing you again soon. Kind regards, Jade.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look