My assistant was Anne. Despite system changes and My login issues she was very informative about what changed since I'd been away from the platform. I tell you, Hanko lives up to it reputation as t... See more
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My support chat named Buddy was very helpful. He was able to explain to me what I was doing wrong and how to create a solution to my question. Once I was able to make my deposit successfully Buddy suc... See more
I have made deposits and withdrawals with this broker. Everything is smooth so far and although the spreads are really high for swap-free accounts, i could still execute my trading strategy. Hope to c... See more
Hi I needed so much help finding a deposit and Michael helped me out It took hours and hours to find it but he never gave up I am so grateful for his hard work and continued support Thank you Michea... See more
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Super Quick Customer Support!
Mike in Customer Support was SUPER quick and effective. My problem was resolved within minutes ... at midnight! Very much appreciated!
Hankotrade just keeps getting better…
Hankotrade just keeps getting better and better! Been using this broker for 3 years. Love the new interface change on Hankotrade trading platform. Better tools and a really nice upgrade!
Anna was great with helping me to…
Anna was great with helping me to logging back in to my account
Anne is amazing
Anne is amazing. Great customer service, quick effecient and polite.
Yes I was all over the place trying to…
Yes I was all over the place trying to find my deposit! Micheal helped me out and he said I had old inactive account that had the funds so he transfered them to new account!! Full thumbs 👍
The customer service offered by Anne…
The customer service offered by Anne was amazing. Being a little more seasoned and a tad bit technically challenged she was very thorough, polite, and walked me through several steps. Her directions were clear and concise and not rushed. She not only addressed my initial concern, she also helped me with a few other items I was unsure of. At my age you need a little reassurance before proceeding in uncertainty. That may just be me, but she definitely helped me feel better about my ability and knowledge.
Extra Account Deleting
When I was first beginning to learn the website, I made multiple demo and live accounts in an attempt to gain access to them because I believed I had missed a step. I now know what I am doing, so with that being said, I was looking to get rid of these extra accounts, and Agent Mike was able to go ahead and get these extra accounts taken care of for me. Super appreciative for the site and Mike's help today.
My account is T275919
My account is T275919. I have 11749usdt balance. I had traded for some years. But near day they tell me no paid my money. Then they locked my account. Plse help me. Big scam
Michael was the greatest help I ever…
Michael was the greatest help I ever had from hanko trade.He's one of the best.I mean, he really satisfied my needs and helped me when I could not get my withdrawal.He helped me get my withdrawal back, and he rushed my withdrawal for me.He's one of the best employees I ever came across.And if I was rich, I would fly him out for a vacation, but i'm not there yet.So thank you again hanko trade and thanks again, Michael
Support has been very responsive
Support has been very responsive . They are quite informative in understanding the workings of the platform. Really helpful for new traders .
Haven't used my account in about a…
Haven't used my account in about a year. Still was opened and received the on-going bonus with my deposit. No hiccups instantly granted the bonus. Mike was extremely helpful and fast with replies. Easily one of the best customer support platforms i've ever dealt with. God Speed Trade safe.
Anne was helpful and quick to respond
Anne was helpful and quick to respond. My issue was fixed quickly.
Mike was very helpful and straight…
Mike was very helpful and straight forward and to the point with the execution. Communication is clear concise and effective with the response time. I am grateful to choose this platform to trade with I have no regrets with using hanko =]
Best customer service experience with a…
Best customer service experience with a broker, with same day withdrawals can’t get any better than that 😬
good stuff
i like how helpful the chat support team members are. funding account is fairly easy and the platform runs well overall.
Amazing bonuses and I always get all my…
Amazing bonuses and I always get all my withdrawals on time!
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