My assistant was Anne. Despite system changes and My login issues she was very informative about what changed since I'd been away from the platform. I tell you, Hanko lives up to it reputation as t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My support chat named Buddy was very helpful. He was able to explain to me what I was doing wrong and how to create a solution to my question. Once I was able to make my deposit successfully Buddy suc... See more
I have made deposits and withdrawals with this broker. Everything is smooth so far and although the spreads are really high for swap-free accounts, i could still execute my trading strategy. Hope to c... See more
Hi I needed so much help finding a deposit and Michael helped me out It took hours and hours to find it but he never gave up I am so grateful for his hard work and continued support Thank you Michea... See more
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mike was exceptionally quick at…
Mike was exceptionally quick at resolving my issue.
Micheal is a very helpful agent
Micheal is a very helpful agent, helped me solve the problem I was having quickly.
Just Getting Started.
I registered and created an account, and I was a little confused about how to make a deposit. I requested support in the group chat and promptly got a response from Mike, who gave me all the tools I needed to get started.
very great fast and reliable
very great fast and reliable. I love this platform
Popped on and asked a specific question…
Popped on and asked a specific question about changing my account currency type from BTC to USD because I didn't want to see my active trade in BTC while I am managing my trades. They popped on and walked me through the process. Made an internal transfer to my other account. Also my first deposit into my live account from my coinbase account was on there right when I actually looked on there. (waited like 20 minutes could have been on there sooner) Long story short whoever I talked to on support was respectful and helped me through the process. Fast. Definitely 5 stars no drama no bull crap. Goodlooking.
The support department is awesome
The support department is awesome, shout out too mike in support !!
My experience with Hanko has been…
My experience with Hanko has been great. THe only thing is I wish they would process withdrawals a bit faster like they do with deposits.
Mike with the chat support helped me a lot recently and I sincerely appreciate that.
My experience was top notch because of…
My experience was top notch because of Erin, no need to add anything more. Salute
Access Regained
A week ago, I traveled out of the country. While away, my app froze. I uninstalled the app, then reinstalled it. However, when I tried to log back in...I could NOT...I was locked out of my account.
Today, I chatted with Michael and Anne to regain access to my my account. They were BOTH willing and able to assist. They were knowledgeable, thorough and prompt with their responses. They got me back into my account so that now I am up and running and ready to trade again. I sincerely appreciate their assistance.
Lost my 2FA key
Lost my 2FA key, but using the Chat was able to quickly resolve it with Michael. Thanks!
Praise worthy service!
My name is Eddy Pierre Pierre. I was introduced to this platform by my nephew less than a week ago. I had some questions and I decided to use their live chat. Michael is the agent who answered my questions. I must say that I was very much impressed with the quality of the service. Quick response time, knowledgeable and courteous representative, one does not find this type of service too often these days. That is why I found necessary to share my experience with the general public.
amazing and fast customer service and…
amazing and fast customer service and bonuses
Grateful for customer service after…
Grateful for customer service after uploading funds incorrectly, they helped me quickly and got the job done! Thanks Anne!
Michael help me to allocate my account…
Michael help me to allocate my account thru chat. Very helpful
Anne was very helpful
Anne was very helpful! Got all me little things work out!!
Hankotrade team is awesome
Hankotrade team is awesome! I had an issue with a trade. It was resolved in the timely, professional matter. Thank you!
I was working with Anne and had an…
I was working with Anne and had an issue logging in. She gave me all the instructions very quick and made it smooth and easy!
Michael was an amazing help
Michael was an amazing help! Its my first time using hanko and i received immediately help! Appreciate it a lot! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
