My assistant was Anne. Despite system changes and My login issues she was very informative about what changed since I'd been away from the platform. I tell you, Hanko lives up to it reputation as t... See more
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My support chat named Buddy was very helpful. He was able to explain to me what I was doing wrong and how to create a solution to my question. Once I was able to make my deposit successfully Buddy suc... See more
I have made deposits and withdrawals with this broker. Everything is smooth so far and although the spreads are really high for swap-free accounts, i could still execute my trading strategy. Hope to c... See more
Hi I needed so much help finding a deposit and Michael helped me out It took hours and hours to find it but he never gave up I am so grateful for his hard work and continued support Thank you Michea... See more
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very responsive via chat.
Mike was phenomenal and helpful
Mike was very helpful in his customer…
Mike was very helpful in his customer services by helping me to trouble shoot log in issues. I was able to resolve my problems with his assistance!
I sent funds to a previous address and it was recovered
Hey I sent funds to a previous address that wasn't connected to the request that I made and after providing Anne with the information to verify she added the funds into the account in less then 10 minutes and was very helpful. Thank you Anne!
Customer Service Champions
Thank you Anne and the HankoTrade team for such a swift response and resolution to my issue. Even though it was my own fault they took no time and correcting the issue and providing me sound advice on how to avoid the issue in the future. Thank you so much once again and can’t wait to continue working with you all!
Michael ,the customer service rep went…
Michael ,the customer service rep went above and beyond. walked me through step by step , even with my frustration he was very patient ! 10 out of 10
Hi I needed so much help finding a…
Hi I needed so much help finding a deposit and Michael helped me out It took hours and hours to find it but he never gave up I am so grateful for his hard work and continued support
Thank you Micheal and may God bless you
Always quick to respond
Always quick to respond. Very knowledgeable agents. I appreciate the care they provide when helping me. I worked with Sammie today. Thank you.
Anne was very thorough in explaining…
Anne was very thorough in explaining and helping me understand the bonus process.
Michael was very helpful and so kind
Michael was very helpful and so kind. and he helped resolve my problems and gave me really great customer service and a complimentary return on something i missed. he's great!
Always quick to respond
Always quick to respond. Very knowledgable agents. If they don't know the answers they will get it to their team to solve quickly. I appreciate the care they provide when helping me. I worked with Anne today. Thank you.
he got me in and out 10\10
I lost my initial deposit
I made my initial deposit and couldn't find it. Sammie from support found it quickly and also applied the 300% bonus to my account
Needed supported
Needed support, so i reached out via the chat through the website, and the chat agent, named Anne, addressed my concerns quickly.
Great and helpful as always
Great and helpful as always. I love chat support.
Amazing customer support
Reached out to customer support via live chat and was happy with the swiftness of the help and answers I received. I am a new member of the platform, so it felt great for that to be acknowledged with a nice welcome prior to me explaining that. Shout out to Anne for being an amazing rep. Looking forward to my start here at Hankotrade.
Michael answered every single question…
Michael answered every single question I had and helped me set my account up effectively and smoothly. I’m ready to start using HankoTrade!! His customer service was exceptional!
I wish it was more intuative but Anne…
I wish it was more intuative but Anne gave me the answers that I needed.
Thank you Anne
Great fast solutions from Anne
Great fast solutions from Anne. I am pleased!
Anne was very helpful and knew what she…
Anne was very helpful and knew what she was doing to get me taken care of.
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