Handy Rubbish Reviews 

189
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were unhappy with their experience overall. Customers frequently pointed out that the initial estimates given over the phone or via email dramatically increased as soon as the team arrived at the property. Consumers expressed deep frustration regarding unexpected extra fees, unannounced charges, and a general lack of clear communication about final costs. Some people were satisfied with the professional and polite staff members who managed to complete the rubbish clearance jobs quickly and cleanly. Reviewers also noted that scheduling a collection was straightforward, and the physical work itself was frequently handled efficiently. Despite the pricing issues, these individuals appreciated the helpful attitude of the workers on site.

What people talk about most

Price

People report ambiguous experiences with price, featuring starkly contrasting feedback. While some reviewers... See more

Service

Reviewers express mixed feelings about the service, highlighting a sharp contrast in their experiences. While... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, polite, and very professional.... See more

Product

Users describe ambiguous experiences with the product and quoting process. Consumers mention that clearances... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers praised the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Most pathetic service by 2 scammers . Over the phone was booked 200£ fee to collect a few things . When they arrived they requested 550£ and said if we dont pay they will bring all back from the van .... See more

Company replied

Rated 1 out of 5 stars

Don't go near them! Arranged a same day collection of a 4 seater sofa and they failed to tell me that they were not collecting having told me it was a definite collection. Utterly useless company.... See more

Company replied

Rated 1 out of 5 stars

Sent photos to this company got a quote of £200 . On arrival they photographed the load again and the “office” phoned asking £375 . Sent them away as a quote is a legally binding agreement not an esti... See more

Company replied

Rated 1 out of 5 stars

Was quoted 160 but when they arrived price went up to 230 and they didn't have to take all as I told them leave the wood as my son in law will burn it, to reduce the cost for myself but it didn't

Company replied


Company details

  1. Garbage Collection Service
  2. House Clearance Service

Information provided by various external sources

If you have ever wondered about the best ways of clearing rubbish in your office or freeing up more space in your home, then Handy Rubbish is the rubbish removals company in London that offers the perfect service for you. If you have ever worried about getting rid of a certain piece of furniture or how to dispose of garden waste, then we are the company you need to call. We specialise in providing the very best in waste removal for every possible situation. No matter what it is that you need cleared, our rubbish removal company is here to make sure that you get exactly what you need. But if you are worried or concerned about the best possible way to go about junk removal and rubbish clearance, we can assure you get the right solution for your unwanted possessions.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

189 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.7

All reviews

(189)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

51551

51551. What a fantastic job they did. Thank you excellent.

3 July 2017
Unprompted review
Rated 5 out of 5 stars

Prompt, competitive, friendly. Great experience. Recommended

Great experience.

Contact: Sent them a request for a quote online, got a call back within an hour.

Pricing: The quote had a range, which I liked because I felt it meant they would take into account what they actually picked up rather than just charging the most they could get away. The very top of that range also matched the lowest quote I had that day from other companies. In short, very competitive price

Service: They said they would arrive between 8.30 and 10.30 the next morning (didn't get the quote until 5.30pm the night before) and they turned up at 8.10 and dealt with it all very quickly. I got a call as soon as the men were done to let me know it had gone well and inform me of the final price based on what they'd collected. Place is totally clear of everything i wanted and they offered to send me pictures to confirm.

In short. 5 stars. Great friendly service, prompt and competitive price. Recommended

22 June 2017
Unprompted review
Rated 5 out of 5 stars

Job Ref.29828 in the RM20 area.

Job Ref.29828 in the RM20 area.
I was so impressed by the prompt service (less than a day from placing my order - which was a Sunday) and the polite, helpful and professional service I received. I can honestly say I will be recommending Handyrubbish to friends and family

5 June 2017
Unprompted review
Rated 5 out of 5 stars

Job well done

I reside in Ireland and needed a collection from a house in London W12 . I booked Handyrubbish approx 3 weeks before my collection date. Two men with their van arrived at the appointed time. They did work very hard and while I believed all the items would be shifted in one load , it required a second load. Having disposed of the first load the men returned and worked just as hard and fast. At all times I was aware of the price it was costing me. While I thought that they were a touch expensive I was happy with my experience. Given that I travelled to London just to do this task, I have no hesitation recommending the company. They did the job I asked them to do.

Jerard.
Limerick Ireland.

3 June 2017
Unprompted review

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