Handy Rubbish Reviews 

189
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were unhappy with their experience overall. People frequently complained that the final price increased significantly once the team arrived compared to the initial quote given over the phone or via photos. Customers felt deeply misled by unexpected extra charges, sudden changes to agreed costs, and poor communication from the office staff. Though some reviewers were happy with the actual collection team, noting they were polite, friendly, and efficient. People also mentioned that the workers arrived on time and completed the job quickly, making the physical clearance smooth. Consumers appreciated when the removal was handled smoothly despite the scheduling and pricing frustration.

What people talk about most

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary significantly. Many consumers... See more

Service

Consumers find service to be ambiguous, with highly mixed reactions regarding pricing and reliability. While... See more

Staff

Customers consistently note positive experiences with staff, highlighting their polite, helpful, and... See more

Product

Users describe ambiguous experiences with the product and quoting process. People note that accurate lists... See more

Delivery service

Clients share ambiguous opinions on delivery service, showing mixed experiences regarding punctuality and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Most pathetic service by 2 scammers . Over the phone was booked 200£ fee to collect a few things . When they arrived they requested 550£ and said if we dont pay they will bring all back from the van .... See more

Company replied

Rated 1 out of 5 stars

Don't go near them! Arranged a same day collection of a 4 seater sofa and they failed to tell me that they were not collecting having told me it was a definite collection. Utterly useless company.... See more

Company replied

Rated 1 out of 5 stars

Sent photos to this company got a quote of £200 . On arrival they photographed the load again and the “office” phoned asking £375 . Sent them away as a quote is a legally binding agreement not an esti... See more

Company replied

Rated 1 out of 5 stars

Was quoted 160 but when they arrived price went up to 230 and they didn't have to take all as I told them leave the wood as my son in law will burn it, to reduce the cost for myself but it didn't

Company replied


Company details

  1. Garbage Collection Service
  2. House Clearance Service

Information provided by various external sources

If you have ever wondered about the best ways of clearing rubbish in your office or freeing up more space in your home, then Handy Rubbish is the rubbish removals company in London that offers the perfect service for you. If you have ever worried about getting rid of a certain piece of furniture or how to dispose of garden waste, then we are the company you need to call. We specialise in providing the very best in waste removal for every possible situation. No matter what it is that you need cleared, our rubbish removal company is here to make sure that you get exactly what you need. But if you are worried or concerned about the best possible way to go about junk removal and rubbish clearance, we can assure you get the right solution for your unwanted possessions.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

189 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(189)

54 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give 0 stars, I would’ve.

If I could give 0 stars, I would’ve. Rudest customer service over the phone. Called me names and hung up on me after me asking if there was any way they could reduce their price a bit. Called another Rubbish Removals service and they had the best service ever and finished the job in 20 minutes. Wouldn’t recommend Handy Rubbish to anyone.

14 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I booked Handy Rubbish to clear various bits of rubbish from our office in Central London. From the beginning, communication was clear and they were able to come very quickly. On the day the team arrived on time and cleared the rubbish extremely quickly despite the 4 flights of stairs! I would not hesitate to use them again.

8 April 2022
Unprompted review
Rated 5 out of 5 stars

job well done

Prompt and courteous service. The team was on time and did a great job with the removal and cleanup.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

My partner passed away suddenly and I…

My partner passed away suddenly and I needed to clear out his artist studio and storage. The team at Handy Rubbish was on time and cleared everything swiftly.

Booking the service was also easy - Nick communicated very quickly by email and sent all of the relevant information. I ended up using less space in the truck than originally scoped -- without me asking (I didn't think to!), Nick called me and lowered my price.

I am very happy with my experience and will use Handy Rubbish again when I need to clear out my former partner's flat.

5 March 2022
Unprompted review
Rated 5 out of 5 stars

Great job

Great job ! Garage clear and old shed taken away .
Polite hard working guys definitely recommend

9 December 2021
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I needed to remove some old furniture and junk that had piled up over the years. After searching online, I discovered Handy Rubbish and can't recommend them enough. Great customer service, fair rates and a terrific team that came on time as promised and removed everything quickly and with care.

25 November 2021
Unprompted review
Rated 5 out of 5 stars

Recommend for house movers!

Job Ref.145181

Arranged yesterday for 9-10am this morning; guys were here at 9 on the dot, friendly and very efficient, good value; a huge mountain of house-move rubbish was cleared within 5 minutes. Made a stressful time much easier. Will definitely use again.

12 November 2021
Unprompted review
Rated 5 out of 5 stars

OFFICE REFURBS

We have used this company on several jobs in various parts of London, most of these have been urgent jobs and they have gone out of their way to make sure that we have had rubbish collections when we need them. They have never let us down. Highly recommend this company.

11 November 2021
Unprompted review
Rated 5 out of 5 stars

The team arrived on time and cleared…

The team arrived on time and cleared the house in less than an hour and would not let me lift a finger.
A very efficient, no fuss service that went like clockwork. I would certainly recommend Handy Rubbish to anyone that needs their property cleared.
Job Ref: 141835N commencing 25/09/2021

27 September 2021
Unprompted review
Rated 5 out of 5 stars

Strong recommendation.

Picked HANDY RUBBISH completely at random, seeking no-bother disposal of 2 sofas & 1 double mattress. Quotation, email confirmation of quotation, 24-hr reminder of job, arrival on time, no fuss removal, fast, clean & careful. Price for 2 men & van for 45 minutes seemed fair. Nothing not to like. Strongly recommended.

6 September 2021
Unprompted review
Rated 5 out of 5 stars

Efficient and highly recommended.

Job ref 138937N
Delighted with the service we received on Tuesday from Handy Rubbish. The process for booking was easy and hassle free, and the pick-up was within the time frame and efficient.
We will definitely be using this service again and have no problem with highly recommending them.

31 July 2021
Unprompted review
Rated 1 out of 5 stars

The most avaricious and exploitative…

The most avaricious and exploitative company I have ever dealt with. Preliminary questions (made on behalf of an elderly 80+ woman) were met with quotations 3-4 times higher than expected. Handy Rubbish attempted to justify this cost by saying they needed to remove ovens, mattresses, bed frames, ovens etc when it had already been made clear the items to be removed were from the garage: bags of clothes, old toys, papers. All light items. They tried to quote just under £600. When this was queried, they became nasty, abusive and aggressive. They were told never to contact any member of our family again, but did so, which resulted in a police report for harassment. DO NOT ever use this company for elderly, vulnerable relatives; they will try and extort every penny from them.

20 July 2021
Unprompted review
Rated 1 out of 5 stars

Don’t use!

I booked their services at least 2 weeks in advance and was told 9am. The night before I got a voice mail to say 10 to 11am. It’s a 45 minute drive to my destination and they left me a voice Mail to tell me they were running late, it was going to be 1pm, then another call 3pm! I wasted a whole day on them with only apologies. They also kept on adding extra costs for extra things! RUBBISH (excuse the pun!)

26 June 2021
Unprompted review
Rated 5 out of 5 stars

I cant recommend them enough

I cant recommend them enough. On time, cleared everything, swept up and even litter picked after, very friendly, wouldn't even let us help!
Such nice guys I will be passing there details on to anyone with a house project that needs waste removal.

11 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent team

Excellent team! Fast and very polite. I recommend their services. I am very happy with their efficiency and good nature.

7 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from Handy Rubbish

Excellent service from Handy Rubbish, from speaking to the Office and getting a quote through to the hard work of the service team that attended site. I took a full truck option and they juggled stuff around like a jigsaw to get as much in as possible. Also the follow up call to make sure I was happy and only then did they take payment.
I rarely have the need for this kind of service but would use Handy Rubbish anytime, and recommend them to others.

6 May 2021
Unprompted review
Rated 5 out of 5 stars

Very Efficient Furniture Removal

3 Seater Leather Sofa, footstool and a knitting machine cabinet removed today by two operatives who were very efficient and polite, the sofa was was quite heavy and difficult to get out of our front door but the legs were removed and they eventually got it squeezed out.
Definitely recommend this company for any furniture removals that you cannot manage yourself.

21 April 2021
Unprompted review
Rated 5 out of 5 stars

Great job. Good price. …

I rang for a quote at 4.50pm yesterday and at 12.40pm today, everything has gone. Two efficient, polite, pleasant guys who also advised about disposal of other rubbish in the garden. We spent a little more than anticipated but nothing extra was removed until we had agreed the higher cost with the office. I now have a garden to work on instead of a dump to look out on so definitely worth it. Will definitely use again and recommend to family and friends.

16 April 2021
Unprompted review
Rated 5 out of 5 stars

Last minute life savers

Rang around for a last minute collection as someone had let me down. This team was professional the whole way. From giving me a written quote, to booking the job and to payment. The guys that turned up were lovely and polite and super efficient.

12 April 2021
Unprompted review

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