H&T Pawnbrokers Reviews 

Absolutely delighted with my experience purchasing a Breitling watch. The team offered fantastic part‑exchange value on my old watches, far better than I expected, and the price matching on the new Breitling was exceptional.

A special mention goes to Toni, who truly went the extra mile. She worked tirelessly to secure the best possible price match and valuation, keeping me updated throughout and making the whole process smooth and enjoyable. Her professionalism and dedication really stood out.

Overall, an excellent shop with outstanding customer service. Highly recommended.

Can't fault them anywhere in the whole process on both visits very polite handled my item with care kept me informed about all information and I felt comfortable about the amount 👌

I needed cash for an emergency...everything explained, along with my options.
Great service 👏 money was in my account in no time.

The staff were extremely rude in the Darby shop , and the people there made me feel ashamed for pawning my belongings. I left feeling embarrassed, disrespected, and looked down on during the entire experience.

The staff were flawless

I went to H&T to sell my gold chains. I got a good price which I was happy with and the transaction was quick and simple.

I waited for days to receive a ring that rattles! Why would you send out a ring with a setting so loose it makes a rattling noise?
As per instructions I’ve sent it back recorded which cost me £10.95. The return process is archaic but they did refund my return cost so have updated a star.

Great staff great manager, albany road cardiff

East Ham branch amazing service and staff very professional in the work. And thank you very much much appreciated

The staff are so lovely, professional and very friendly. I would highly recommend this place to anyone, you will not be disappointed. Keep up the amazing work that you do. 👍

Always a great experience at Sittingbourne branch nicola goes out of her way to make sure your experience is as smooth as can be and you walk away with a smile.

Excellent service from Ian and Paula. Easy and extremely fast thank you

What can I say that the process easy & straight forward. Bianca her customer service skills are second to none she was polite helpful & very professional.

10 out of 10

Both the staff at Golders Green were kind and friendly. Appraised my 24k gold bracelet and given me higher one. Definitely I will come back xx

Wonderful friendly efficient knowledge staff. Especially Amanda in the Acomb, York branch. Massive thank you for making it a simple experience for me

Paid for a watch on the website, get the confirmation email saying “it’s yours” then 2 days later, “sorry we’ve had to cancel your order” I’m actually furious and cannot believe it like I am so so angry and paid over £1500 and now have to wait for it to be refunded, don’t advertise products on your website and then give people false hope. I was really really looking forward to it and they’ve just crushed it , not even a discount code or anything. So so disappointing and upsetting and unfair

Update : gave you the order number, I don’t know what further info
You need, you accepted payment, sent confirmation, then next email was “sorry your order was cancelled”
For starters I think I know why you cancelled the order because you thought you should get more money for what it was marked up as even though it definitely is not worth £3000 which was the original price without discount - don’t need to reply to me because after this I am never , ever, ever using your company/website again and will definitely not recommend you to anyone either . The fact that I’m still getting emails asking me how my watch is and another one giving info on servicing the watch, that was cancelled and never arrived. Didn’t have box or papers either so good luck trying to sell it for £3k again once this has cooled down and forgotten about. Also I don’t appreciate apologies by A.I a person would be more preferred

Great customer service very helpful very knowledgeable in there field made me feel relaxed and very professional. Can't praise the staff enough

IF I COULD I WOULD GIVE THIS COMPANY NO STARS!! AS I RECENTLY PAWNED SOME OF MY JEWELLERY, AND I RETURNED TO PICK IT UP, I DID NOT RECIEVE ALL MY JEWELLERY. PLEASE BE AWARE OF THIS COMPANY THEY ARE THIEVES!!!!!

The staff were so friendly, patient and kind as well as very helpful. Will certainly use them as my go to for foreign currency in the future

Tom Tasha and shalani were amazing , great service ! And it’s always loveley to leave a shop with a smile on your face