RAMSDENSPAWNBROKERS.co.uk Reviews 75

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often receiving great prices for their items. Reviewers are particularly impressed with the exceptional customer service, noting the personalized and understanding approach from employees who go above and beyond to assist them. However, some people mentioned dissatisfaction with the pricing offered for their gold and jewelry, finding it significantly lower than expected or compared to other places. A few other people also felt that the customer service was poor, with one reviewer describing the stores as unhelpful.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service, often highlighting the professionalism, kindness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Price

Users describe ambiguous interactions with price, with some reviewers reporting positive experiences and... See more

Product

Reviewers mention positive feedback about products, often finding good value and a pleasant purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sold a couple of my watches yesterday at the Burnley Branch. The Burnley Branch Manager Jo and Gareth from the Watch Department were extremely helpful, knowledgeable and professional. The process... See more

Company replied

Rated 5 out of 5 stars

The customer service was excellent. There were two members of staff working and both were extremely polite and helpful and remained that way even when shop became busy at times. Suzie was our sales ad... See more

Company replied

Rated 5 out of 5 stars

I visited the Wakefield branch yesterday and today and was served by a lovely assistant called Connie. I initially called in to request a copy of a receipt for a purchase I made last year and then dec... See more

Rated 5 out of 5 stars

Michelle at Ramsdens The Nook, South Shields, offered a fantastic service. She was happy, friendly and efficient. Michelle even had some treats for my dog. I got a fantastic price for my items and wo... See more

Company replied


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service at the Wakefield branch…

I visited the Wakefield branch yesterday and today and was served by a lovely assistant called Connie. I initially called in to request a copy of a receipt for a purchase I made last year and then decided to purchase some more jewellery. Connie was extremely helpful and gave me advice with the purchases. She was both friendly and professional. Lucy was also was on hand to give valuable advice too. Excellent service and I would definitely visit this branch again.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service In Blackpool

I had bought a couple of gold items from eBay and became suspicious that they might be counterfeit. Ella, John, Callum and Pearl were incredibly helpful and arranged to send the items to their headquarters so that they could undergo an XRF scan. As the items were in sealed Assay packets their authenticity could not be determined in store. The results would include a certificate and would place me under no obligation to sell the items to Ramsdens if they were genuine. The service was free of charge which was incredible. I also brought in some other gold items which I had owned for over 30 years and which were gathering dust in a box under the bed. They gave me a great price for them.

The professionalism, patience and kindness of Ella, John, Callum and Pearl was exceptional. I am 73 and had never visited a pawnbrokers before. I cannot praise the service I received at the Blackpool branch highly enough. Thank you so much Ramsdens!!!!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Went on the off chance with some old gold earrings to the Aberdare store, was served by Beth and from start to finish she was helpful and explained everything clearly. Fabulous service

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great staff in Blackpool

I went to the Blackpool shop to trade in a ring. There were so many I liked but not my size. John was extremely patient, helped by Ella. I decided to go for a cuppa and then look again. When I came back I found a perfect one guided by the staff. I feel I got a good price for my old ring and was really happy with my new purchase. Big thank you for your knowledge and expertise, John, Ella and Pearl.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Michelle at ramsdons in Blackburn went…

Michelle at ramsdons in Blackburn went above and beyond to get me the best price possible for my diamond jewellery. She was very thorough on checking everything. She even rang head office to see if she could offer more .1st class service. Very satisfied

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Loan at Hartlepool branch.

I visited the local Hartlepool branch in need of a loan and I have been looked after by Dawn, her professionalism and courtesy above the standards.
She explained the terms and conditions clearly, and the whole process has been smooth, quick and straightforward. My assets have been handled with care, and after a valuation has been made and a loan has been offered and accepted, the sum has been paid into my account in the early morning of the next working day.
Highly recommended.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Basildon Branch

My partner and I went to the Basildon branch to get my ring resized. We were greeted by Kira who was very helpful and smiley. Very pleasant and easy experience thank you x

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Kira is the best!

Kira helped me with getting an engagement ring for my partner, she was amazing throughout the entire process and I would/will definitely buying from her again!!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Hartlepool Branch with some…

Visited the Hartlepool Branch with some bits of old gold jewellery and was met by the lovely Dawn, such a nice, professional and polite lady. she listened to me waffling on about its worth etc.,OMG when she offered me the price it was worth - I was astounded!!! made my day - so happy!!!! Thanks Dawn for all of your help today, I won’t hesitate to use Ramsdens in Hartlepool again.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Loan on watch

I've recently got my watch back from the Wallasey branch. We're do I start? Fantastic service from the girls in the shop. So caring and full of advice. They really went above and beyond for me. I dealt with Pamela both in store and ober the phone, what can I say?? Brains and looks. When Pam was otherwise engaged I was dealt more than capable by Tina who again was more than helpful. I cannot recommend the shop enough.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Called up to enquire about a new…

Called up to enquire about a new bracelet spoke to Kaylea in Blackpool, very knowledgeable ,friendly and helpful ,went into the branch alittle later and Kaylea helped me again,friendly, not pushy couldn't of been more helpful a credit to the company

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience thanks to the lovely…

Great experience thanks to the lovely staff in the Huddersfield branch, her name was May and she helped me as soon as she came off her lunch. Helped me pick of the best gifts in the shop and will definitely be willing to shop around with her great advice

31 March 2026
Unprompted review
Rated 5 out of 5 stars

ramsdens at the nook

Popped in to ramsdens at the nook to sell some old gold jewellery I no longer wore the young lady Michelle who assisted me was very professional and very thorough with the testing of the jewellery items I felt comfortable throughout and received a terrific price for my gold thank you Michelle for the great service

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jade @ Ramsdens…

Excellent service from Jade @ Ramsdens Maidstone Branch, she really worked hard, after the shop closed to value a big bag of scrap Gold and complete the transaction.
5 stars well done Jade.

18 March 2026
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Russell,

This is great to hear!

We’re so pleased to learn that Jade went above and beyond to assist you, even after closing. We’ll be sure to pass on your 5-star feedback - we're sure this will make Jade's day!

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Went into the Dundee branch of…

Went into the Dundee branch of Ramsdens, and was greeted by a very polite,young man, by the name of Jack. He was very knowledgeable, and took time to look at the things I had. He explained what was worth something and what wasn't. I came away a very happy customer.

10 March 2026
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Jennifer,

Thank you for sharing your experience! We're delighted to hear that Jack provided such knowledgeable and attentive service, helping you feel confident and happy with your visit.

Kind Regards,
Ramsdens

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look