HandicapMD Reviews 176

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, knowledgeable, and compassionate, making the process feel manageable and respectful. The service is frequently described as excellent, with many appreciating the quick response times and the overall ease of the user experience. Reviewers highlight the professionalism and understanding of the doctors, who take the time to listen and explain things clearly. However, some customers also noted issues with communication, including unfulfilled promises, delayed responses, and a lack of follow-up on documents. A few other people also felt that their medical concerns were not fully understood or addressed, leading to a perception of minimal care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the quick and thorough assistance... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as wonderful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wish I could give them 10 stars!! Dr. Jackson-Scott was amazing! He handled my disability benefits certification quickly and professionally, which made the whole process much less stressful. I rea... See more

Rated 5 out of 5 stars

Today I received my handicap placard from my state's DMV. The entire process took about a month. I did have to upload my medical records. Dr. Jackson-Scott missed our video appointment at first, but c... See more

Rated 5 out of 5 stars

The doctor is a real person. Meaning he will listen and evaluate you medically with a heart and realistic expectations. He is for the people. This was the best decision as other doctors have diagnosed... See more

Rated 5 out of 5 stars

These professionals really care and listen. They review all possibilities and believe that the patient themselves knows their health better than anyone. They act quickly too and follow up. I’m gratefu... See more


Company details

Written by the company

HandicapMD.com provides convenient online medical evaluations to help people take the medical certification step for disability parking placards and related parking accommodations, when eligible. We’re a private telehealth service—not a DMV or government agency—and the official issuing authority in your state ultimately approves and issues any placard or credential. Our goal is to make a confusing process feel simple and respectful. Many people who need accessible parking are juggling pain, mobility limitations, fatigue, post-surgical recovery, heart or lung conditions, neurologic symptoms, or other challenges that make walking long distances unsafe or unrealistic. We help by guiding patients through a structured online intake, reviewing relevant health information, and completing the clinician portion of the required paperwork when medical criteria are met. We also aim to explain “what happens next” so you know how to submit your completed documentation to the correct issuing authority and avoid common delays. We take privacy seriously and design our process to be straightforward, professional, and easy to follow. If you have questions along the way, our support team is here to help you understand requirements, timelines, and next steps—without judgment. HandicapMD exists to reduce friction in the medical certification step, improve clarity, and help eligible individuals access the parking accommodations they need.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and Fast

The process was easy to navigate. The doctor actually listened and provided immediate assistance.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Dr is wonderful

Dr. is fantastic- caring, understanding and knows how disabilities affect a person's daily living.
So glad I found him.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

HandicapMD made this feel manageable…

HandicapMD made this feel manageable when my brain was already maxed out. I was scared I would be rushed, but the visit felt patient and respectful. What I appreciated most was how clearly the doctor explained the steps for the handicap placard. I left knowing exactly what to do next instead of spiraling in confusion.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent! Dr was professional and knowledgeable, he took the time to hear me and understood my concerns. He explained to me all that I needed. Once the consultation was completed the office was always open to answer my concerns. Thank you

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Service - A+

This was a great service as I can't get out in order to go to a local dr because of my business. This was so easy and so very helpful in getting a parking permit in which will help me immensely. Thank you. Totally a 5+ star service.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service through and through!

Great service through and through. I needed a letter for my employer, and HandicapMD has done the job perfectly. They do their best to fully understand your situation and support you the best way possible. Attentiveness, responsiveness, care, professionalism, quick turnaround times - overall excellent experience. Look no further.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Phenominal Service

Absolutely satisfied with the service I received. Doctor Jackson-Scott was amazing; he is very understanding and excellent with communication. While it did take about 3 weeks to receive my signed paperwork and doc notes it arrived safely. I was able to get my placards with no questions asked. Ena from Customer Service was on top keeping me updated and checking on how I was doing and I feel very taken care of. I cannot recommend any other teledoc except HandicapMD. Amazing service and fast responses.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Worth it!

Extremely helpful. Resolved what I had going on quickly. Approved in less than 2 hours 😁.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Compassionate, and Outstanding Service

HandicapMD provided excellent service and an overall outstanding experience. Their professionalism, customer service, and helpfulness throughout the entire process were truly exceptional. I was treated with complete dignity and respect at every step, which meant a great deal to me. I would not hesitate to recommend HandicapMD to anyone in need of their services.

15 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look