I truly enjoy the swatter. It’s a real treat. I’ve decided to do for myself. The taste is delicious and clean and crisp. The one thing that would make me not buy this water anymore is it’s very diffic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the taste of Hallstein Water. Would love it too if somehow the bottles could be recycled. May I please request that an easier method in removing the blue cap. The blue cap is not properly serr... See more
Company replied
Started off badly, unable to deliver, and double billed but eventually got it all sorted out and all is fine , love the water.
Been with H Water for some years now. Happy with their service including deliveries & attending to queries.
Company replied
Company details
About Hallstein Water
Written by the company
Perfected by Nature, Delivered to You
Drawn from a protected artesian aquifer 700 feet beneath the Dachstein Mountain in Austria, Hallstein emerges pure, untreated, and naturally contaminant free. Every drop already meets—or exceeds—lab standards at the source, so we never filter or chemically “enhance” it.
The result? pH 8.3 alkaline balance and sodium below 0.5 mg/L—ideal for countering modern acidic diets and supporting an active lifestyle. Total Dissolved Solids sit at just 83 mg/L, giving Hallstein its famously crisp, almost sweet finish, while dissolved oxygen of 10.8 mg/L helps you feel invigorated after every sip. Zero microplastics, Zero PFAS, and Zero contaminants.
Sourced in limited quantities, Hallstein is available exclusively online and select hospitality partners. Our family founded Hallstein after a decade-long search for “the perfect water” and defined eight stringent parameters—minerality, oxygen, pH, nitrate, sodium, hardness, saturation index, and purity—to guide every decision we make. Only one natural source ticked all eight boxes, and you’re holding it now.
Taste the difference that precision geology and uncompromising stewardship make, then share your own Hallstein experience below. Your review helps fellow health-seekers discover water the way nature intended—and keeps us striving to raise the standard, one bottle at a time. #DrinkBetter
Contact info
Obertraun 311, 4831, Obertraun, Austria
- +43 720 880 885
- contact@hallsteinwater.com
- hallsteinwater.com
4.4
Excellent
100 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Best Water You Can Buy
I first tried Hallstein water at a upscale restaurant and loved it so much. I purchased a subscription and always arrives on time.
21 February 2026
Clean, fresh water
The taste is clean. The glass bottles come very well packed. It's expensive but worth it to not ingest plastic particles.
19 February 2026
My order arrived with a broken bottle I…
My order arrived with a broken bottle I reach out on social media about it got zero response
14 February 2026
Reply from Hallstein Water
Dear Jay,
Apologies for the oversight, in the future please reach out via our contact page on our website or directly by email or phone.
We will process a replacement immediately!
Sincerely,
Your Hallstein Team
Honest review
Online purchase was not smooth or easy. Apply pay did not work. PayPal did not work.
Shipping was perfect with one exception. The packaging is superb. It protects the bottles nicely except one time last month when the negative temperatures froze the water in one bottle and shattered it. But, the box remained intact.
The plastic security seal on the cap is not easy to remove but it is effective in confirming that the bottles were not opened by others. The cap on the bottles last year were over tightened and not easy to open. This seems to be improving now.
The taste of the water is neutral to bland with a mineral granite aftertaste. The mouthfeel is on the dry side.
The sustainability of the bottles and packaging is reasonable since both can be recycled.
12 February 2026
Reply from Hallstein Water
Dear TB,
We appreciate your feedback. We are unsure why your payment difficulties occur as many clients use all those different payment capabilities. Our team will look into this.
Aside from that, yes in the extreme cold that can happen. We have also improved the bottle and cap, which our clients will be seeing in the coming months.
Please reach out to us directly if there are ever damages or any other packaging issues. Our team always replaces what is due to our clients!
Sincerely, Your Hallstein Team
Package is broke 3 bottles are broken…
Package is broke 3 bottles are broken and I got hurt to trash the glass
24 January 2026
Reply from Hallstein Water
Dear Ahmad,
We are sorry for your experience! Yes, when glass breaks it can be sharp.
As mentioned to other clients and on our website, we always replace cases that are damaged. Please in the future reach out to us directly by email or phone!
Our team will send you a replacement ASAP
Sincerely, Your Hallstein Team
I love the service and how easy it is…
I love the service and how easy it is to change my order.
3 January 2026
It’s a bit ridiculous that you sell 750…
It’s a bit ridiculous that you sell 750 bottles - for the effort & price you can’t send a bigger bottle.
3 January 2026
Reply from Hallstein Water
Hi Brenden,
If you could clarify your feedback? We have the 5 gallon bottles. Yes, they are made of Tritan (a hard copolyester) but the main goal for us is to get the source water of Hallstein to our clients without any alteration. If you mean that we should sell in glass, the 5 gallon bottle would require a such a significant amount of protection without any difference in delivery of the quality we expect our clients to enjoy. The price is would also be astronomically higher based on the logistics costs. We don’t like to disappoint any of our clients but in this case it’s unfortunate that you feel this way. If you need anything else from us please contact us by phone or email.
Sincerely, your Hallstein Team
Excellent Service Excellent Water You…
Excellent Service Excellent Water You Gotta Try It Folks !
29 December 2025
It’s still in the Amazon mail center in…
It’s still in the Amazon mail center in my Apt complex . So I need the shipping number to get it out . Also they never deliver to my door . I left all excellent directions ect. I weigh like 120 I can’t pick that 5 gallon jug up and carry it to my apt. If they don’t start delivering to door I’m doing away with membership.
Shipping number please ? Thank you Celeste
29 December 2025
Reply from Hallstein Water
Dear Celeste,
We do not ship the 5-gallon on Amazon, so we are not sure how it would be stuck in one of their devices. That being said our team will reach out to you directly to try and resolve this issue.
In the future, please reach out directly to our team to more appropriately address any issues with shipments.
Sincerely, your Hallstein Team
Yummy natural spring water!!
Wow!! Amazing, refreshing, crisp, tasteful water! I actually enjoy drinking water more. You can definitely tell the difference between filtered water and fresh water from the spring. It’s definitely worth the investment. Best spring water I’ve ever tasted by far. 👍👍
13 July 2025
Started off badly
Started off badly, unable to deliver, and double billed but eventually got it all sorted out and all is fine , love the water.
17 December 2025
Water tastes great
Water tastes great. Ordered the extra large and they come in huge plastic ! Why ? What to do ???
8 November 2025
Reply from Hallstein Water
Dear Merle,
We will reach out to ascertain what you mean, but yes, the 5-gallon bottle is made of Tritan co-polyester (a type of hard plastic). Our main goal is to supply Hallstein without any alteration from source to our clients. Given that glass 5-gallon bottle would increase the cost exponentially, and there is no difference between filling with this plastic or glass, we use it due to its practicality. In the future we hope to find options that are more environmentally sustainable, but at the moment we have to weigh the tradeoff between durability, practicality and cost. If you would like to drink out of glass, please consider ordering the glass bottle cases.
Sincerely,
Your Hallstein Team
True quality hydration
Great customer service and the water itself tastes so delicious and refreshing. What I also really love is the glass
bottle that it comes in. This water is quality overall.
25 November 2025
I went to place an order for this…
I went to place an order for this company and the 20% discount code I used sent by them did not work so I cancelled . This is my second advise of this as my first was attributed by trust pilot to another company I have sent a message to Hallsteinwater as requested await their reply !re the reply. Now I and other potential customers understand the criteria to get the discount and will act accordingly. Clarity from all sellers is all that is asked of by customers.
8 December 2025
Unprompted review
Reply from Hallstein Water
Hello! We are sorry the code did not work on your end, but we always honor it. If you email us directly, we can make sure you get the benefit. Please consider re-evaluating your rating. Thank you, The Hallstein Water Team
Update: The code only applies to subscriptions and not one time orders. This is always clearly communicated in the email with the code. Although if you are unsatisfied, subscribers can cancel anytime.
Sincerely, The Hallstein Water Team
The best water in the world!!!
27 November 2025
Great product ...great pure taste
Great product ...great pure taste. Consistently delivered so I'm never without it.
13 November 2025
Overall is great
Overall is great. Would be ideal if you also sell your recommended water spout for the gallon bottles. So clients like me would buy a extraction method that would be cleanest
9 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.