Hallsgreenhouses.com Reviews 

191
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Consumers frequently express satisfaction with the positive staff interactions and the excellent service they receive, even long after the purchase. Many reviewers are pleased that the resulting structure appears well-made and aesthetically appealing after completion. However, some customers mentioned significant issues with the accompanying documentation, describing instructions as poor, having missing steps, or containing confusing diagrams. A few others noted potential product concerns, such as glass panels breaking during shipping, or the rubber door seals proving to be a low-quality design issue.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many reviewers... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, friendly, and... See more

Instructions

Clients share ambiguous opinions on instructions. While many reviewers describe the assembly guides as... See more

Customer service

People report positive experiences with customer_service, noting that representatives are prompt, friendly,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ll start with a positive! The completed greenhouse is great! Very sturdy and a great size. The negatives are the instruction manual … what a joke! Missing steps, graphics that you can’t actually see... See more

Company replied

Rated 3 out of 5 stars

Everything previous reviewers have said about the truly dreadful instruction leaflet are true. I have built log cabins from scratch and I would do that again any day than try and work out how to asse... See more

Company replied

Rated 5 out of 5 stars

We needed some parts for an old greenhouse. Our detailed requirements were attentively listened too and then professionally and promptly dealt with. Despite the greenhouse no longer being made the war... See more

Company replied

Rated 5 out of 5 stars

We purchased a cube lean to greenhouse for my wife who is a wheelchair user and it was installed by a recommended installer. The install took less than a day and the finished product is excellent. Th... See more

Company replied


Company details

  1. Garden Building Supplier
  2. Garden
  3. Greenhouse

Written by the company

Halls is an old British company that has existed since 1936, and it was the first in the world to mass-produce greenhouses. Halls is closely associated with English gardening traditions and provides quality greenhouses at reasonable prices to this very day. The company offers a wide range of products and provides every opportunity to make your dream come true, regardless of whether you are a novice or an experienced gardener.


Contact info

3.9

Great

TrustScore 4 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(191)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Resilient greenhouse; Great customer service

I sought advice about the 4ft birdlip greenhouse in a very exposed windy position and decided to give it a go. It has withstood several named storms with flying colours. I also decided to enhance my shelving and the service I have received has been excellent. Many thanks. Recommended.

17 December 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the lovely feedback and taking the time to write it. We are glad to hear your Birdlip has stood up to the storms. They are a very good mid-range greenhouse and we are sure you will enjoy it for many years to come.

Rated 2 out of 5 stars

Very regrettable purchase.…

I purchased a halls 12x8 greenhouse back in December 2021 which I erected in the spring 2022, it was the type with curved Perspex or acrylic eves, it was to replace a wooden one which had given good service for over 25 years.
Despite taking great care in erection which took me four days (I’ve been a tradesman for 50 years and believe very capable of most practical projects) the greenhouse has proved to be one of the worst purchases I have ever made, the aluminium bolts fixing the frame together eventually break due to movement stress, I have had four large glass panes disintegrate and now the whole gable end has been replaced with ply, the Perspex/acrylic eves buckle and are affected by UV light, the glass wire spring fixings turned out to be plated mild steel and not stainless, they have all needed replacement due to quickly rusting, I anticipate this greenhouse will not last ten years.
In all a very disappointing product which may be aesthetically pleasing when looking at a picture on the internet but certainly not robust and most certainly not worth the neck end of £2000,

13 December 2025
Unprompted review
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Reply from Hallsgreenhouses.com

We are very sorry you have had issues with one of our greenhouses. We do not appear to have had any correspondence from you since the purchase. Please could you e-mail us on ukmail@juliana.com so that we can look into this further.

Rated 5 out of 5 stars

Cotswolds Greenhouse

What a great company bought my greenhouse, it was missing a few pieces but the guy whom was employed to fit it who lives in the North West sorted things for us brilliant experience thank you so much.

13 November 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the lovely feedback. We are thrilled you are so happy with the greenhouse and service provided. Have a great Christmas.

Rated 5 out of 5 stars

A quality product at a competitive…

A quality product at a competitive price. We had a problem (our fault, not theirs) which was sorted quickly and with no quibbles. Very helpful and friendly customer service. Would very much recommend.

2 December 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave such lovely feedback. We are very proud of our customer service and glad you were so happy with our service. Enjoy your lovely new greenhouse once it's finished!

Rated 1 out of 5 stars

I bought the silver aluminium poplar…

I bought the silver aluminium poplar greenhouse with toughened glass, the base, glass capping and the two tier staging. I also purchased the installation as I couldn’t do this myself.
The greenhouse was erected by Halls fitter Phil Price, which took the day and it looked great on the day.
The following week it rained and the water was coming in through the vent window. I contacted Halls customer service . A gentleman answered and I explain about the leak and asked if the fitter could return to fix the problem .
The customer service agent said it was an entry level greenhouse and they do leak and I should put some mastic on it. His words not mine. I explained I couldn’t fix it and shouldn’t have to as the greenhouse was brand new. I ask once again for the fitter to come out and was told I would have to pay for the service. Why should I as I expect a reputable company to fix a new product.
So now I have a greenhouse where the water comes in and two buckets where my staging should be. So I can’t use the greenhouse.
All I can say about this company is the customer service is poor and obviously they are selling inferior products.
What was supposed to be something nice for myself has turned out to be a waste of £1395.65.
Poor show Halls, Juliana group.
Written by Christine Hickling

3 November 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Dear Mrs Hickling
We are sorry to hear that you are disappointed with your greenhouse. Please could we ask that you send a short video of your greenhouse showing the problem areas and email it to ukmail@juliana.com so that we can take a closer look?

Rated 5 out of 5 stars

Halls Cube Lean to Greenhouse

We purchased a cube lean to greenhouse for my wife who is a wheelchair user and it was installed by a recommended installer. The install took less than a day and the finished product is excellent. The double doors and low threshold make access for a wheelchair easy. We previously had a Halls greenhouse for many years and were delighted to find the purchase was just what we wanted.

29 October 2025
Unprompted review
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Reply from Hallsgreenhouses.com

This is fantastic news. Thank-you so much for the lovely feedback. We are so happy that your wife is finding it easy to use with her wheelchair. That's brilliant. We know she will enjoy her lovely new greenhouse.

Rated 5 out of 5 stars

I absolutely love my Qube greenhouse.

I cannot tell you how much I love my Qube greenhouse.

I bought two, one is at the front of the house and the other will go in the garden. I think they look really elegant and modern. Something to admire rather than simply being functional.

The design also allows for far more space than a conventional greenhouse.

I had the misfortune this week to find aphids on my banana plants so bought a greenhouse garlic smoke and was really impressed that none of the smoke escaped at all so know that it will not let cold air in and will keep my plants much warmer than the previous greenhouse did that was here when I bought the house.

The customer service is really excellent from Halls and they been incredibly helpful so I can highly recommend the company to you and will definitely continue to purchase from them.

6 September 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the wonderful feedback. We are thrilled to hear how much your love your greenhouse. Enjoy.

Rated 5 out of 5 stars

Very happy with our greenhouse

Our new greenhouse arrived safe and sound and was built a week later by GBS. The greenhouse is perfect and the company that built it were excellent. Very happy, and delighted we used this company.

2 October 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the lovely feedback.
We hope you have many productive years from it. Enjoy.

Rated 5 out of 5 stars

GREAT CUSTOMER SERVICES PRODUCT…

GREAT CUSTOMER SERVICES PRODUCT PACKAGED WELL AND DELIVERED AS STATED CUSTOMER SERVICES ARE EASY TO CONTACT AND ARE VERY HELPFULL ON THE PHONE' INSTRUCTIONS SEEM A LITTLE BASIC BUT READ THEM OVER A FEW TIMES AND WATCH THEIR VIDEOS ON YOUTUBE AND THINGS BECOME MORE APPARENT

27 September 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the wonderful feedback. We appreciate you taking the time to write it and hope you have many wonderful years with your lovely new greenhouse.

Rated 5 out of 5 stars

Great product

Just finished assembling my Popular greenhouse and are very pleased with quality of it especially as I got it on offer. We found it easy to assemble when finally fathomed out the instructions and went up in 2 days. It's a lot better then my previous Crittall one. Surprised that they don't have there name on it any where for publicity.

21 September 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave us lovely feedback.
As you put it up so quickly, maybe you would like to become a greenhouse installer for us!
We hope you enjoy your lovely new greenhouse for many years to come.

Rated 5 out of 5 stars

They made the buying a greenhouse for…

They made the buying a greenhouse for our oap complex easy and found them very helpful it arrived on time and dave put it up withgreat expertise very friendly and made our new greenhouse look stunning. Thanks to them best experience ever

4 September 2025
Unprompted review
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Reply from Hallsgreenhouses.com

We are very happy to have been able to help and thank-you so much for taking the time to leave such lovely feedback. Enjoy.

Rated 5 out of 5 stars

This company could not do enough to…

This company could not do enough to help and support me. Communication between myself & their team was courteous and efficient. I am truly grateful for their patience! I love my greenhouse & would definitely recommend potential customers to buy their greenhouses from them. Thank you

17 July 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the lovely review. We are so happy that you love your new greenhouse. We know you will have many happy years of growing. And we do pride ourselves on our customer service. Thanks again.

Rated 4 out of 5 stars

I have purchased a Halls Cube Square…

I have purchased a Halls Cube Square greenhouse and have to say I have been very impressed with the customer service provided in particular by Rachael Philpot. She has been meticulous6 in her approach and information provided, helped with safe delivery and installation dates of my greenhouse. it has been a pleasure speaking to her.

16 July 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you for your positive feedback. We do our best to provide first-class service at all times. We hope you have many productive years with your wonderful new Qube greenhouse.

Rated 5 out of 5 stars

wow i love my new green house

wow , my 6x8 halls burford with the customer service was spot on very friendly and fast to reply to any querys i had , very sturdy frame with the staging making even stronger , beautiful green colour very nice on the eyes very roomy , its every thing i wanted in a green house thank you ,

4 July 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you for the lovely review. We are very happy that you are loving your fantastic new greenhouse. The Burford is a great greenhouse with the zero-threshold. Glad we were able to help your growing experience.

Rated 5 out of 5 stars

I bought a Halls 10 x 8 Magnum…

I bought a Halls 10 x 8 Magnum greenhouse which was installed for me by Juliana’s recommended installer about a year ago.thrilled with it. One tempered glass pane shattered in the winter but was replaced with Rachel’s help. Recently a top window pane bolt sheared .. again Rachel came to the rescue provided replacement parts within days and John SCOTT a recommended installer sorted out the problem within a few days. Brilliant after sales service from all concerned. Many thanks.

26 June 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the great review. We do pride ourselves on our Customer Services as well as our products. Glad we could help sort everything out for you so you can continue to enjoy your lovely Magnum greenhouse.

Rated 4 out of 5 stars

My Family's experience of building a Wall Greenhouse…

I have given an Overall grading of 4 Stars because of the help and advice given to me on a number of occasions. I would have given Rachel FIVE STARS if it was possible. I must say that the leaflet explaining how to erect the framework was lacking in detail e.g. NO written advice or explanation. There were gaps in the section which explained on which parts to line with the rubber [Part 411] The actual Wall Greenhouse will look very good WHEN is is fully completed! Might I suggest that there should be MORE videos [and of a higher standard] to show how to fit some of the parts are fitted together.

8 June 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the feedback.
We are looking into more videos to make the construction easier.
In the interim, we are available to offer help and advice over the phone during office hours.
Rachel very much appreciates the personal five stars!

Rated 5 out of 5 stars

Great service

Had a response to a query email within 10 minutes. Great service.

20 June 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thanks for giving the feedback. Much appreciated. Always happy to help.

Rated 5 out of 5 stars

Having contacted this firm to find a…Customer Service

Having contacted this firm to find a part for a 20 year old greenhouse. I was amazed to not only find they had the part and could help,but how brilliant the service, communication and delivery was. Really deserved of a five star rating.

16 June 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for the lovely feedback. Most of the staff at Juliana have been here for many years and so have a great knowledge of past and present products. Glad we could help get your sorted.

Rated 5 out of 5 stars

Excellent greenhouse. Fantastic support

We bought the Cotswold Birdlip. It is stunning, well made and strong.
We fervently suggest that if you buy one, use their recommended installers - unless you are an experienced DIY enthusiast.

This is the mistake we made as we would have had to wait two months before an installer could book us in. So we used a local firm which was a disaster.
All the capping strips were installed back to front! We also had to disassemble and refit the doors.
We contacted the support team and spoke to Michael Butcher from technical support who was absolutely brilliant.
We sent photographs of the problem and he sent us a very detailed and comprehensive set of advice and instructions as to how to resolve the issue. We cannot thank Mike enough for his help.
This took us one day but the greenhouse is now perfect and full of plants. Thank you again Mike.

30 April 2025
Unprompted review
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Reply from Hallsgreenhouses.com

Thank-you so much for your kind words. We were sorry to hear of your disaster with the local firm but glad Mike was able to assist to rectify the situation to your satisfaction. We hope you have many happy years growing in your lovely new Cotswold Birdlip greenhouse.

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