Haldane Fisher Reviews 

2,466
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and the remarkably easy online ordering process for all kinds of products. Consumers often highlight that orders arrive promptly, and drivers consistently go out of their way to place heavy materials exactly where requested. However, some customers also noted occasional delivery delays or a lack of proper communication regarding shipping schedules. A few reviewers also experienced frustrating stock discrepancies when attempting to collect their items in person. Some people felt that collection procedures could be improved to avoid confusion at local branches.

What people talk about most

Delivery service

People report positive experiences with delivery_service, highlighting fast dispatch times and great... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and knowledgeable... See more

Order

Consumers find the order experience to be generally positive and straightforward. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, highlighting helpful staff and prompt, efficient... See more

Product

Customers had positive experiences with product, noting that items are well made, of good quality, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A little disappointed when I went to collect an item we had ordered and it wasn't in stock. The young lady who served was unbelievably helpful explaining what had happened and the item wasn't in stock... See more

Company replied

Rated 4 out of 5 stars

I am happy with my purchase. Cheap delivery, and good quality. The only minus is that no contact from them when delivery will arrive. I send a email about when should I expect delivery and they respo... See more

Company replied

Rated 5 out of 5 stars

Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more

Company replied

Rated 5 out of 5 stars

Easy service to use online and delivered within the timeframe provided. shoutout to Keith the driver who actually had went past his scheduled hours on Friday to get my order delivered to begin work o... See more



Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Garden Building Supplier
  5. Lumber Store
  6. Plumbing Supply Store

About Haldane Fisher

Written by the company

Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public. Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two. Shop Now Branch Locator Open an Account Contact Us

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,466)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant have ordered both inshop in…

Brilliant have ordered both inshop in person and online. Staff really helpful. Great comms so.you know exactly when deliveries are arriving .
Good quality products

30 July 2026
Haldane Fisher logo

Reply from Haldane Fisher

Thank you for your lovely review! We're so pleased you've enjoyed shopping with us both in-store and online. It's great to hear our team, delivery updates, and product quality have all met your expectations. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Great product

Great product, timely delivery, good communication & friendly helpful delivery driver.

30 July 2026
Haldane Fisher logo

Reply from Haldane Fisher

Thank you for your wonderful feedback! We're so pleased to hear that you had such a positive experience with our product, delivery, and communication.

We'll be sure to pass on your kind words to our delivery team.

Rated 1 out of 5 stars

I ordered and paid for 2 tins of fence…

I ordered and paid for 2 tins of fence paint from the Lisburn branch as they showed they were available on the website . I got a message to say the order was ready for collection. I attempted to collect the order 2 days later and was told only 1 tin was available. I was given a number of explanations ranging from the website showing available stock was wrong to the order gad been made some time ago and not collected. It was suggested I travel to another branch in Belfast who did have stock. I got the clear impression one of the paint tins had been sold to another person as the order hadn’t been collected. I found a particular female staff member who was not serving me to be particularly annoying as she kept interrupting. The whole experience was unsatisfactory and a waste of my time . Of course no apology offered! Let’s hope the refund comes through and it’s not paid to another customer.

5 August 2026
Unprompted review
Haldane Fisher logo

Reply from Haldane Fisher

We apologise for the confusion around the stock information and the service you received. We will review what happened with the branch team to help prevent this from happening again.

We appreciate you bringing this to our attention and hope we can provide a better experience in the future.

Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish delivery fella was lovely also.

29 July 2026
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Reply from Haldane Fisher

We are so pleased to hear that you experienced great communication throughout and that our delivery person was lovely. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Prompt delivery

My order was promptly delivered.

28 July 2026
Haldane Fisher logo

Reply from Haldane Fisher

Hi Jeremy,

We are so glad to hear your order arrived promptly. We appreciate your positive feedback!

Rated 1 out of 5 stars

No products have been delivered and no…

No products have been delivered and no one is answering emails about where they are.

28 July 2026
Haldane Fisher logo

Reply from Haldane Fisher

Hi Jay,

Thank you for bringing this to our attention. We're very sorry to hear that you haven't yet received your order and that you've had difficulty getting a response.

A member of our team will be contacting you shortly with an update on your order and to help resolve this as quickly as possible. We appreciate your patience and thank you for allowing us to put things right.

Rated 5 out of 5 stars

Very accommodating and kind

Great customer service and flexibility

27 July 2026
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Reply from Haldane Fisher

Thank you for your kind review! We're delighted to hear that you were happy with our customer service and the flexibility we were able to offer. We really appreciate your feedback and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great customer service

Great customer service. Everyone really helpful. Easy to order. Delivery simple. Sleepers and topsoil great. Thank you

24 July 2026
Haldane Fisher logo

Reply from Haldane Fisher

Hi Joseph,

We are so happy to hear that you had such a positive experience with our customer service and found the ordering and delivery processes simple.

We are also glad you are pleased with the sleepers and topsoil.

Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Good service

Was looking at website and saw thot I could pre-order, pay (cheaper than others in Coleraine) and collect at time that suited me. Once ordered a confirmation email followed and a further email informing that it was ready for collecting at my convenience. Following day on arrival at the Coleraine Depot. and speaking with a polite and funny lass my order was sorted and loaded in minutes even had time to enquire about roof slates but unfortunately they were a little expensive compared to other locations.

23 July 2026
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Reply from Haldane Fisher

Thank you for taking the time to leave such a detailed review. We're delighted to hear that you found our online ordering process straightforward and appreciated the convenience of pre-ordering and collecting at a time that suited you.

It's great to know that our Coleraine team provided friendly, efficient service and had your order ready and loaded so quickly. We'll be sure to pass your kind words on to the team—they'll be pleased to hear they made such a positive impression.

We also appreciate your feedback regarding our roof slate pricing. We always aim to offer competitive prices while maintaining the quality of our products, and your comments are valuable as we continue to review our range and pricing.

Thank you again for choosing us, and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff in…

Very helpful and knowledgeable staff in the yard, desk and delivery drivers. Goog quality products.

22 July 2026
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Reply from Haldane Fisher

Thank you for your wonderful feedback! We're so pleased to hear that our team members in the yard, at the desk, and our delivery drivers were helpful and knowledgeable. It's also great to know you're happy with the quality of our products.

Rated 5 out of 5 stars

Impressed

Excellent service. Items arrived a few days early! Thank you

22 July 2026
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Reply from Haldane Fisher

We are so pleased to hear that you received your items earlier than expected and that you had such a positive experience with our service. Thank you for your kind words!

Rated 5 out of 5 stars

Bought two new wheelie bins from this…

Bought two new wheelie bins from this company; price was competitive, delivery was super fast and communication was great. Also like the fact that it is a local company. 5/5

22 July 2026
Haldane Fisher logo

Reply from Haldane Fisher

Hi Karen,

We are so pleased to hear you had such a positive experience with our service and the new wheelie bins!

We truly appreciate your kind words about our competitive pricing, fast delivery, and great communication. It means a lot to us that you value supporting a local company. Thank you for your wonderful 5-star review!

Rated 5 out of 5 stars

First class service

Fast delivery and easy to deal with

21 July 2026
Haldane Fisher logo

Reply from Haldane Fisher

Thank you for your fantastic review! We're so happy to hear that you experienced fast delivery and found our service easy to deal with. We always strive to make every interaction smooth and efficient for our customers. We truly appreciate your feedback!

Rated 5 out of 5 stars

Great service

Great products, great prices and fantastic service from making the order to the guys making the delivery.

19 January 2026
Haldane Fisher logo

Reply from Haldane Fisher

Thank you for your wonderful review Finbar! We are so pleased to hear you are happy with both our products and the service you received from ordering to delivery. We truly appreciate your kind words and look forward to serving you again in the future.

Rated 5 out of 5 stars

great service

6 July 2026
Haldane Fisher logo

Reply from Haldane Fisher

Thank you for taking the time to review your experience with Haldane Fisher Anthony. We look forward to seeing you in the future.

Rated 1 out of 5 stars

Haven't got my product yet.

Haven't got my product yet.

Went to collect to be given a sheet of paper and was told to come back again as none in stock. No idea how / when?

19 July 2026
Haldane Fisher logo

Reply from Haldane Fisher

Hi,

We are looking into this now and will contact you with an update as soon as possible. We apologise for any inconvenience caused.

Haldane Fisher.

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