A little disappointed when I went to collect an item we had ordered and it wasn't in stock. The young lady who served was unbelievably helpful explaining what had happened and the item wasn't in stock... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am happy with my purchase. Cheap delivery, and good quality. The only minus is that no contact from them when delivery will arrive. I send a email about when should I expect delivery and they respo... See more
Company replied
Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more
Company replied
Easy service to use online and delivered within the timeframe provided. shoutout to Keith the driver who actually had went past his scheduled hours on Friday to get my order delivered to begin work o... See more
Company details
- Building Materials Supplier
- Bathroom Supply Store
- Door Shop
- Garden Building Supplier
- Lumber Store
- Plumbing Supply Store
About Haldane Fisher
Written by the company
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Contact info
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, United Kingdom
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
Excellent
2K reviews
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Very helpful
Very helpful, there's an older gentleman who cut wood for me, and was so nice..His attitude was a breath of fresh air, nothing was any trouble.
10 July 2026
Reply from Haldane Fisher
Good Morning Jean,
Thank you for this wonderful review! We are so pleased to hear that you had such a positive experience with a member of our team. It's always great to know our staff are providing excellent service.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Elisha,
We're so happy to hear you found our pricing excellent and the pick-up and exchange process easy! We appreciate your positive feedback. We look forward to seeing you again soon.
Kind Regards
Sandra
Easy navigation of site
Easy navigation of site to the item I wanted. Straight forward process to purchase. My choice was click and collect. Kept informed of availability of collection. Collection completed and will use this service again or delivery for larger quantities. Thank you.
9 July 2026
Reply from Haldane Fisher
Good Morning Mrs Bailie,
We are so pleased to hear that you found our website easy to navigate and the purchase process straightforward. It's wonderful that our click and collect service met your expectations, and we appreciate you sharing your positive experience. We look forward to seeing you again in the future!
Kind Regards
Sandra
Product was as described
Product was as described. The guy in the timber yard was very friendly and efficient.
9 July 2026
Reply from Haldane Fisher
Good Morning Glenn,
We are so pleased to hear that the product met your expectations and that you received friendly and efficient service from our timber yard team. Thank you for your kind words!
Kind Regards
Sandra
Brilliant service
9 July 2026
Reply from Haldane Fisher
Good Morning Paul,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Great experience from entering the yard…
Great experience from entering the yard to leaving it
9 July 2026
Reply from Haldane Fisher
Good Afternoon Colin,
We're so happy to hear you had a great experience from start to finish. We appreciate your kind words!
Kind Regards
Sandra
Positive feedback
Amiable delivery guy.
Bulk bag of stones left exactly where I requested. 10/10 👍🏻🙂
8 July 2026
Reply from Haldane Fisher
Good Afternoon Robert,
We are so happy to hear our delivery service met your expectations and that the stones were placed exactly as requested. We appreciate your kind words!
Kind Regards
Sandra
My second order delivered by Haldane…
My second order delivered by Haldane Fisher. Service is helpful, friendly and they go out of their way to assist, particularly as I ordered the wrong timber and they spotted my error and called to check. Exemplary service! A
Special shout out to Mark in Bangor for his patience and assistance, so helpful and I even got my delivery early! Highly recommend for good value for money, quality product and efficient and helpful customer service.
8 July 2026
Reply from Haldane Fisher
Good Afternoon Andrea,
We truly appreciate you taking the time to share your positive experience with us. We are delighted to hear that our team provided helpful and friendly service, especially in assisting you with your timber order. It is wonderful to know that we could ensure your delivery arrived early and that you found our products to be of good value and quality. I will be sure to pass on your kind words to Mark.
Kind Regards
Sandra
Online purchase
I cancelled my online order within 12 hours of purchase and I have yet to receive any notification of cancellation or refund. This was over a week ago. Terrible customer service for online orders
9 July 2026
Reply from Haldane Fisher
Good Afternoon Ruth,
We are concerned to hear about the delay with your cancellation and refund. We are actively looking into this matter to understand what happened.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Afternoon,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Late delivery
Ordered on 4th July, expectation of 5-7 days. No sign of order on the 10th, rang and was assured that I would have it by end of day.
No sign of delivery by end 10th: delivery came Tuesday 14th. Not ideal for DIY planned for the the long weekend.
4 July 2026
Reply from Haldane Fisher
Good Afternoon N McMahon,
We are very sorry that your delivery was delayed and arrived after your planned DIY weekend. We understand this was frustrating and we are reviewing our delivery process to prevent similar issues.
Kind regards
Sandra
I Still have not received the order
I Still have not received the order. Slow response time,
6 July 2026
Reply from Haldane Fisher
Good Afternoon Declan,
We are concerned to hear your order has not arrived and about our response time. We are looking into this immediately for you.
Kind Regards
Sandra
Delivery service was on time
7 July 2026
Reply from Haldane Fisher
Good Afternoon Robert,
We're happy to hear that our delivery service was on time for you. We appreciate your positive feedback, and look forward to seeing you again soon!
Kind Regards
Sandra
Haldane Fisher is my first choice for…
Haldane Fisher is my first choice for building materials etc. Online ordering and home delivery works well. On the odd occasion if something goes wrong they put it right.
22 June 2026
Reply from Haldane Fisher
Good Morning Liz,
Thank you so much for the 5* review! At Haldane Fisher we believe our customers deserve nothing but the best, and we are committed to delivering just that. We look forward to seeing you again.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Jay,
We are so glad you had a positive experience with Haldane Fisher. Your support is invaluable to us. Looking forward to seeing you again soon!
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Karen,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Reply from Haldane Fisher
Good Afternoon Jayne,
We are so pleased to hear that you had a positive experience with our correspondence, delivery, and product quality. Thank you for your wonderful feedback.
Kind Regards
Sandra
Poor service
I am still not able to pick up product as I have just been informed Haldane and Fisher are having problems getting it from a warehouse in Newry to Coleraine. I have just been told it will take at least another week. 14 day to get an order processed is not satisfactory.
2 July 2026
Reply from Haldane Fisher
Good Afternoon Michael,
We sincerely apologize for the significant delay in receiving your product. We understand your frustration with the extended processing time and the inconvenience this has caused. We are actively working to resolve the logistical issues between our warehouses to expedite your order.
Kind Regards
Sandra
Prompt,efficient and stress free
2 July 2026
Reply from Haldane Fisher
Good Afternoon Conor,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Misleading Delivery Time
I rarely leave negative reviews, but I feel this experience warrants one.
When I added the item to my shopping cart, the website indicated it was ready for immediate collection.
After purchase, I was informed it would then take 1-3 business days to be delivered to the showroom.
When I checked back on the third business day, the estimated timem of delivery had been changed to 5-7 business days.
I then went to another local supply company that had the product for an identical price and which was ready immediately.
I am now on the fifth business day, still awaiting the arrival of my purchase. Ironically, the request for a review has come before the product itself. When it eventually does come in, I will be returning it for a refund.
2 July 2026
Reply from Haldane Fisher
Good Afternoon Mr Hines,
We appreciate you taking the time to share your experience with us. We sincerely regret the frustration and inconvenience caused by the inaccurate collection and delivery estimates for your recent purchase. We understand how disappointing it is to expect immediate availability and then face repeated delays. We are actively reviewing our communication processes to prevent such discrepancies from occurring again. Your feedback is invaluable as we work to improve our services and ensure a more reliable experience for all our customers.
Kind Regards
Sandra
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