Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Altho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a long-time customer of HairMax. Recently, I had an issue with a laser device that needed to be resolved. I commend Josh and Carlos for taking the time to resolve the technical issue promp... See more
Company replied
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new... See more
Company replied
The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... See more
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Company details
Written by the company
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Contact info
1040 Holland Drive, 33487, Boca Raton, United States
- 561-417-0200
- info@hairmax.com
- hairmax.com
4.3
Excellent
394 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I was sent someone else’s order
I was sent someone else’s order that was a battery pack instead of mine which was a Laserband (around $1000 not including import and customs fees). I called their customer service line and had amazing service from a lovely girl named Emmily. They asked me for a few details and then promptly sent me a replacement unit. They had the whole situation resolved in a matter of 2-3 hours and also included a nice gift to remediate the error they had made. They also ensured that I won’t pay additional customs fees and followed up with the tracking number in an email. Such a pleasant experience/resolution to a really stressful/expensive situation!!! It’s always good to know a business will make it right when making expensive purchases, and they definitely did.
3 May 2024
Unprompted review
Reply from Hairmax
Hello Zee,
Thank you so much for taking the time to share your recent experience with our customer service team, particularly highlighting Emmily's exceptional service. We are thrilled to hear that Emmily was able to swiftly resolve the issue you encountered with your order.
Ensuring our customers receive the correct items in a timely manner is of utmost importance to us, and we apologize for any inconvenience caused by the initial mix-up. We're delighted to hear that Emmily not only provided a prompt resolution but also went above and beyond to include a thoughtful gift and ensure you wouldn't incur additional customs fees.
Your kind words reaffirm our commitment to delivering outstanding service and making things right for our valued customers, especially when it comes to significant purchases like yours. We truly appreciate your trust and support.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help.
Warm regards,
hairmax Family
EMMILY
Emmily was WONDERFUL in helping me to better understand my new hair and 82. 1 had an old one that I apparently miss used/over used the past 4 years! I think I get it now! Thank you EMMILY! 😊🥰
11 April 2024
Unprompted review
Reply from Hairmax
Hello Lynn,
We're delighted to hear that Emily provided you with wonderful assistance and helped clarify any confusion you had about your new HairMax device and your previous one. Understanding how to properly use your device is key to achieving the best results, and we're glad Emily could help you with that. Thank you for your kind words, and we'll be sure to pass along your gratitude to Emily. If you have any more questions or need further assistance, please don't hesitate to reach out. Here's to your continued success on your hair care journey
Warm regards,
Hairmax Customer Care Team
Send help! Fix your Customer Service!
I ordered and paid for two replacement extension cords that connects the laser cap to the battery pack for my RegrowMD Laser 272 hair growth device. They have sent out to me, six different cords multiple times, which none of them are the correct cord to fit my RegrowMD Laser 272 device and do not work. They can't seem to figure out the correct one for my device. I own two of the same machines that I originally purchased from this company, so they have me and my information about my previous orders and product in their computer system. They said there is nothing more they can do for me unless I send them my device and cords. I don't trust to send them my device because it originally cost me $1,299.00, and they can't even mail out an accessory to my product correctly, so how can I trust they won't lose my device. They refuse to give me my original refund for two cords and shipping. Also, they don't advertise my device anymore for regular sales, they only sell them as a refurbished device. That tells me, that they are sending me cords from their newer products and not the older version that they're trying to phase out. All I'm asking for is the $24.93 for the two extension cords that I paid for on February 21, 2024 or send me two cords from their refurbished RegrowMD272 laser cap. Btw, I am a 10 year cancer survivor that bought these devices for my hair loss. They actually do work to regrow the hair. The product is good, but customer service should be fixed. The company ONLY has two customer service representatives that can’t seem to fix this.
21 February 2024
Unprompted review
Reply from Hairmax
Hello Lina,
I'm deeply sorry to hear about your frustrating experience with our company. Please accept our sincerest apologies for the inconvenience and disappointment caused by the incorrect extension cords you received for your RegrowMD Laser 272 hair growth device.
Your feedback is incredibly valuable to us, and we understand the importance of ensuring that our customers receive the correct accessories for their devices. I want to assure you that we take this matter very seriously and are committed to resolving it promptly and satisfactorily for you.
I completely understand your hesitation in sending your device back to us, given its value and the issues you've encountered thus far. Rest assured, we prioritize the safety and security of our customers' belongings, and we have stringent procedures in place to prevent any loss or damage during transit. However, we understand your concerns, and we are exploring alternative solutions to address your needs without requiring you to send the device back to us.
Regarding your request for a refund or replacement cords from our refurbished RegrowMD272 laser cap, we are currently reviewing our available options to fulfill your request promptly. Our goal is to ensure that you receive the correct cords that are compatible with your device as soon as possible.
Your loyalty as a customer and your positive experience with our product are incredibly important to us, especially considering your journey as a cancer survivor. We truly appreciate your trust in our product, and we are committed to providing you with the exceptional customer service experience you deserve.
Please rest assured that we are taking immediate steps to address the issues you've raised and to prevent similar situations from occurring in the future. We will be reaching out to you shortly to discuss the next steps and to ensure that we resolve this matter to your satisfaction.
Once again, I apologize for the inconvenience and frustration this situation has caused you. Thank you for bringing this matter to our attention, and please don't hesitate to contact me directly if you have any further concerns or if there's anything else we can assist you with.
Warm regards,
Hairmax Customer Care Team
So far, I really love my LaserBand 82
I have the LaserBand 82 and really love the quality & easy of use. I love that it only takes 90seconds to complete a treatment every other day. After about 7 months of (not really consistent use), my hair is not falling out as it was before and I am noticing more baby hairs. I have to say that it is a bit inconvenient that the only times one can reach customer service is 9-5 M-F, but once you do reach customer service, they have been great. At this price point, it is a relief to experience such good quality in the product and the customer service! I have just purchased a LaserComb for travel because I want to be as consistent as possible in my treatments.
8 April 2024
Unprompted review
Reply from Hairmax
Hello Elaine,
Thank you for sharing your positive experience with the LaserBand 82! We're thrilled to hear that you love its quality and ease of use, as well as the noticeable improvements in your hair after consistent use. We understand that our customer service hours may not always align perfectly with everyone's schedule, but we're glad to hear that when you do reach out, our team has been great in assisting you. We appreciate your feedback and are constantly striving to improve our services to better accommodate our customers.
It's fantastic to hear that you're so committed to your hair care routine that you've even purchased a LaserComb for travel to maintain consistency. Thank you for choosing HairMax, and we're excited to continue supporting you on your journey to healthier hair
Warm regards,
Hairmax Customer support Team
Explaining some options for me to try…
Explaining some options for me to try with my hair. Not washing my hair everyday and not getting my hair wet in a chlorinated pool everyday. I definitely will give this a try and appreciate the help
5 April 2024
Unprompted review
Reply from Hairmax
Hello Julia,
We're glad to hear you're open to trying out different options for your hair care routine. One option is to reduce the frequency of washing your hair every day, as this can help maintain its natural oils and overall health. Additionally, minimizing exposure to chlorinated water, such as by not getting your hair wet in a chlorinated pool every day, can also benefit your hair's condition. We appreciate your willingness to explore these alternatives and are here to support you along the way. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for considering these options, and we're excited to see how they work for you.
Warm regards,
Hairmax Customer support Team
Great Customer Service Call!!
I received great customer service today from Emily. I had a couple of questions and she more than answer them. She invited me to call back if I have any more questions. I felt like I was doing business with a great company and felt well taken care of. I’m happy to be starting my journey with Hairmax.
3 April 2024
Unprompted review
Reply from Hairmax
Hello Joanne,
Thank you for your kind words about Emily's assistance today! We're thrilled to hear that she was able to answer your questions thoroughly and made you feel well taken care of. At HairMax, providing exceptional customer service is our top priority, and we're delighted to have you starting your journey with us. Please feel free to reach out if you have any more questions—we're here to help! Thank you for choosing HairMax, and we look forward to supporting you every step of the way.
Warm regards,
Hairmax Customer support Team
Today
Today, I called customer service and had a conversation with Emily about the utilization of HairMax Ultima 9 Classic LaserComb. I found her to be extremely knowledgeable and she provided me with valuable insights. Not only was she knowledgeable, but she was also very friendly and easy to talk to. I am truly grateful for the guidance she offered in ensuring the correct utilization of the device.
Thank you!
29 March 2024
Unprompted review
Reply from Hairmax
Thank you for taking the time to share your recent experience with our customer service team, specifically with Emily. We're thrilled to hear that you found your conversation with her to be valuable and informative.
At HairMax, we strive to provide exceptional customer service, and it's wonderful to know that Emily exceeded your expectations. We're delighted that she was able to offer you valuable insights and guidance on the correct utilization of the HairMax Ultima 9 Classic LaserComb.
Dear Felicia,
Your kind words about Emily's knowledge, friendliness, and approachability mean a lot to us. We'll be sure to pass along your feedback to her and the rest of our team.
Once again, thank you for choosing HairMax, and please don't hesitate to reach out if you have any further questions or concerns. We're always here to help.
Warm regards,
Hairmax
After I started using HairMax's Hair…nothing seem to be growing but then...
After I started using Hair Max's Hair Growth Serums on December 5, 2023 & started doing "Scalp over Skull" messages for one minute twice a day, as well as using my Hair Max comb three times a week (M, W, & F), I now see new hair growth in my hair line/edges that were Bald. There are also new hairs growing in the bald crown of my head. I can feel new hair follicles where there was shinny smooth scalp.
I am extremely happy with these results as now I have hope that I will one day wear my own real hair in public without a wig or head cover.
The photos that I am enclosing do not reflect abundant new hair growth that I see in the mirror because the new hairs are white instead of my natural hair color.
14 March 2024
Unprompted review
Reply from Hairmax
Hello Beverly,
Thank you so much for sharing your incredible experience with HairMax's Hair Growth Serums. We're thrilled to hear about the positive impact our products have had on your hair growth journey. It's truly heartwarming to know that you're seeing new growth in areas where you previously experienced hair loss.
The dedication you've shown by incorporating "Scalp over Skull" massages and using our Hair Max comb consistently is commendable, and we're delighted to see such promising results. Your description of feeling new hair follicles where there was once smooth scalp is truly inspiring.
We understand that the new hair growth may appear white initially, but this is a common occurrence as hair follicles regenerate. With continued use of our products, we're confident that your natural hair color will gradually return, and you'll achieve the look you desire.
Thank you once again for trusting HairMax to be a part of your journey towards regaining confidence in your hair. We're honored to have played a role in your success, and we look forward to continuing to support you on your hair care journey.
Warm regards,
Josh Soto
Out of Warranty Repair Service is TERRIBLE
I bought a Hairmax 272. After owning and using it for a year, it stopped working properly. Coincidentally enough, it stopped working about 1 month after the warranty expired. In order to have a longer warranty you have to register the product, which I did not do. In my opinion, this a tactic that companies use in order to look good by offering a free extended warranty, while also not doing it with everyone since some people will forget to do it in time. If they really wanted to give everyone an extended warranty, they would just give it, no strings attached.
So I sent in the device. I was told prior to sending it in that most repairs do not exceed $150.
I've been very busy lately and finally called them back after they left a voicemail. I was asked if the device case had gotten wet. Keep in mind, they only asked about the case. Weaseling out of repairs by using "water damage" as an excuse is something Apple has done many times, maybe Hairmax took some lessons from Apple...
I had cleaned the carrying case weeks before sending the device in for repairs, but after the device had stopped working because it was a little dirty and I didn't want to send it in dirty.
One thing to note is that, in the manual itself, you are advised to clean off the Cap with a damp towel to keep it clean (maybe so the lasers are not blocked by dirt?). Also, the lasers themselves are encased in silcon and plastic. They are protected from water.
The tech support individual did not say what was wrong with the device. For all I know, they may not know. They may not have even checked. They may just be trying to get out of repairing something.
The solution they offered me was to sell me a refurbished unit for $600. In my experience, refurbished electronics are often poorly repaired and don't last. Then they asked me what to do with my unit.
-So they don't tell me what is wrong with my unit.
-They will not repair my unit for me.
-They will only send me a refurbished unit.
-And they don't automatically tell me they will send mine back.
I'm not a detective, but why do I feel like the repair for my unit might be very simple and they are trying to scam me? My unit was supposed to last for 10-15 years but stopped after 1 year, how long will this refurbished unit last?
I will not do business with Hairmax again. I do not recommend that anyone does, but if you must, just be careful and be prepared for the possibility of buying another new device (or refurbished device) if yours stops working.
Instead of Hairmax I will be going with a panel from Hooga, a company that (at least on their website) claims to offer a 3 year warranty and it only requires you to buy one of their products, no additional registration required. My old Hooga device still works fine after about 4 years of ownership, unlike the Hairmax.
Goodbye Hairmax, you were a waste of $1,500 dollars + shipping for no repairs!
20 March 2024
Unprompted review
Reply from Hairmax
Dear Ross,
Thank you for taking the time to share your experience.
I understand your frustration, especially when a beloved product like the Hairmax 272 doesn't meet expectations.
While I can't alter the past, I genuinely appreciate your feedback as it offers valuable insights into areas where we can improve our services. Your observation about the warranty registration process is duly noted, and I'll be sure to pass it along to our team for consideration.
Regarding your repair experience, I'm truly sorry for any inconvenience caused. We aim to provide transparent and efficient support, and it's disheartening to hear that we fell short of your expectations. Rest assured, I'll ensure your feedback reaches the appropriate department for further review and improvement.
As for the refurbished unit offer, I understand your apprehension. Our intention is always to provide reliable solutions, and it's regrettable if this option didn't align with your expectations.
It's disappointing to lose you as a customer, but I respect your decision.
Thank you again for sharing your feedback, Ross. Should you ever reconsider, please don't hesitate to reach out.
Warm regards,
Hairmax
Outstanding Customer Service
It is unusual for a service team to go above and beyond when calling on a warranty, yet this is exactly what this company did. Not only did they listen to my concerns and immediately issue a label for my return/replacement, the service tech took the time to explain how this issue happens and how to avoid in the future! What a great experience. I highly recommend this company.
12 March 2024
Unprompted review
Reply from Hairmax
Hello CB,
It's truly heartening to hear about your outstanding experience with our service team! Providing exceptional customer service, especially when it comes to warranty claims, is something we take great pride in. We're thrilled that our team not only addressed your concerns promptly but also took the extra step to explain the issue and provide guidance for the future.
Have a Hairmax Day!
Emily was kind and helpful!
11 March 2024
Unprompted review
Reply from Hairmax
Hello Jeanne,
it's wonderful to hear that Emily was kind and helpful! Providing excellent customer service with kindness and helpfulness is truly commendable. It's evident that Emily values customer satisfaction and goes above and beyond to assist others. Customers like you are the cornerstone of our business, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Hairmax.
Very Impressed With Support So Far
Emmily was so kind and thorough with all of my questions and concerns upon first receiving my laserband and hairmax products. She was compassionate and patient and supportive, answered all of my questions, shared her own success story with me and gave me instructions on how to proceed as well as an idea of what to expect going forward. Very impressed so far with Hairmax. Hoping for promising results!
6 March 2024
Unprompted review
Reply from Hairmax
Dear Customer,
It's wonderful to hear about your positive experience with Emmily and the support you've received from Hairmax! Compassion, patience, and thoroughness are invaluable qualities when addressing customers' questions and concerns, especially when it comes to products like laserband and hair care. It's great that Emmily provided clear instructions and set expectations for what to expect going forward. Thank you for sharing your feedback, and we're excited for you to see promising results with Hairmax. If you have any more questions or need further assistance along the way, Emmily and the team will be here to support you every step of the journey!
Great customer support
Emmily has helped me buy back up equipment and has answered every question I answered, some of which were complicated questions. She's great at her work and is super easy to work with.
7 March 2024
Unprompted review
Reply from Hairmax
Hello David,
It's fantastic to hear about your positive experience with Emmily at Hairmax! Providing assistance with purchasing backup equipment and answering complicated questions demonstrates her dedication and expertise. It's wonderful that she made the process easy for you and was a pleasure to work with. Thank you for sharing your feedback, and it's clear that Emmily excels in her role. If you ever have more questions or need further assistance, she and the team at Hairmax will be here to help!
Very professional and was knowledgeable…
Very professional and was knowledgeable about my problem. And walked me thru the website to order a part that had to be replaced. Hats on to Hairmax to hire and retain Agents who are able to get the job done!!!
8 March 2024
Unprompted review
Reply from Hairmax
Hello Wanda,
It's fantastic to hear about your positive experience with the Hairmax support team! Being professional and knowledgeable, as well as guiding you through the process of ordering a replacement part, shows their commitment to excellent service. It's clear that Hairmax values hiring and retaining agents who are capable of efficiently assisting customers. Thank you for sharing your feedback, and if you have any more questions or need further assistance, don't hesitate to reach out. The team at Hairmax is here to help!
Have a Hairmax Day!
My experience with Hairmax has been…AMAZING
My experience with Hairmax has been awesome. I spoke to Emily and she was so helpful with all my questions. She was patient and took her time explaining to me about Hairmax. She gave me all the options that were available to me for my purchase.
Emily shared that she uses the product and answered all my questions about my concerns. She offered to answer any questions-anytime. She gave me her phone extension and said to call anytime for any concerns or questions. She was so helpful, caring, and friendly.
11 February 2024
Unprompted review
Reply from Hairmax
Hello Vickie,
Thank you for taking the time to share your fantastic experience with Hairmax! It's truly heartening to hear that Emily provided you with such outstanding support and guidance throughout your journey with us.
Emily's dedication to ensuring that all your questions were answered and that you were fully informed about Hairmax reflects our commitment to exceptional customer service. We're delighted that she could provide you with all the available options and take the time to explain them thoroughly.
Thank you once again for choosing Hairmax, and please don't hesitate to reach out if you need any further assistance. We're here to help, just like Emily.
Warm regards,
Hairmax
Excellent Affiliate Program & Top Notch Customer Service
I cannot express enough how impressed I am with the outstanding customer service provided by Emmily and Christina at Hairmax. They have gone above and beyond to ensure the customer experience is nothing short of exceptional.
My client recently reached out to Christina regarding his LaserComb order. It was Friday afternoon in Los Angeles, so with the time zone difference he did not expect answers until after the weekend. Christina responded within minutes and quickly resolved his issue. He was blown away; he told me he could not recall the last time he received such great service.
As an affiliate partner, I am deeply passionate about what I promote, and the Hairmax laser devices exceed all expectations. The quality, effectiveness, and value have made it easy for me to stand behind the brand and confidently recommend it to others.
For me, what truly sets Hairmax a cut above is their remarkable affiliate program. Emmily has taken the lead in guiding me through the process, offering invaluable support every step of the way. I am impressed by her responsiveness, professionalism, and genuine care for her affiliates. It's evident that Hairmax values its affiliates as integral members of their team. Time and again, Emmily makes me feel like family.
Emmily and Christina have set a gold standard for customer service and affiliate support that other companies should strive to match. If you're considering becoming an affiliate or trying out their products, I wholeheartedly encourage you to do so. You won't be disappointed.
26 February 2024
Unprompted review
Reply from Hairmax
Hello Linda,
Thank you immensely for sharing your amazing experience with Hairmax! It's wonderful to hear that Emily provided you with such exceptional service and support during your interaction with us.
We deeply value the importance of providing personalized assistance to our customers, and it's clear that Emily went above and beyond to ensure all your questions were answered and that you felt confident in your purchase decision.
Your feedback is incredibly motivating for us as we continuously strive to deliver outstanding customer service. Emily's dedication to addressing your concerns with patience, care, and friendliness truly reflects the values we uphold here at Hairmax.
Please know that Emily's offer to be available for any further questions or concerns stands true. Feel free to reach out to her anytime, and she'll be more than happy to assist you.
Thank you once again for choosing Hairmax. We are truly grateful for your support and look forward to serving you again in the future.
Warm regards,
Hairmax
EMILY IS A GEM!
Emily is such a geniune, kind human being. Not to mention incredibly knoweledgable about the product and the hair growth cycle. She really helped calm me down which is such a gift during this stressful time!!
13 February 2024
Unprompted review
Reply from Hairmax
Dear kate,
It's heartwarming to hear about your positive experience with Emily at Hairmax! Genuine kindness coupled with deep product knowledge can truly make a difference, especially during stressful times. It's wonderful that Emily was able to provide you with such valuable assistance and help alleviate your concerns. Thank you for sharing your feedback, and it's clear that Emily is a gem at Hairmax. If you ever need further support or have more questions, don't hesitate to reach out — Emily and the team are here to help
Great experience!
My customer service rep was professional, knowledgeable and engaging all at the same time
2 February 2024
Unprompted review
Reply from Hairmax
Dear Customer,
Thank you for recognizing our customer service rep's professionalism, knowledge, and engagement. We're committed to providing exceptional service and are here to assist you whenever needed.
Best regards,
hairmax
Excellent product for fine hair
My hair stylist recommended your products and I love them! After 6 weeks of use, I can feel my hair denser. Moreover, I completed my last round of TED in November and it's definitely helping the hair growth. The rep at the spa can feel a difference in the texture of my hair as well. Thank you!
Wendy
1 February 2024
Unprompted review
Reply from Hairmax
Dear valued customer,
We're thrilled that your hair stylist recommended our products, and after 6 weeks of use, you're experiencing denser hair. Thank you for choosing our products, and we're here to assist you further on your hair care journey.
Best regards,
hairmax
Great customer service and support
Josh Soto the customer service technician was very helpful in assisting me with the controller device of my hair max system. Great customer service. Thanks for the support.
2 February 2024
Unprompted review
Reply from Hairmax
Dear Customer,
We appreciate your feedback regarding your recent interaction with Josh Soto, our customer service Agent. It's fantastic to hear that Josh was very helpful in assisting you with the controller device for your HairMax system. We strive to provide great customer service, and your positive experience reaffirms our commitment to excellence. Thank you for acknowledging the support, and if you have any further inquiries or require assistance, feel free to reach out. We're here to help!
Best regards,
hairmax
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