Gymshark Reviews 

Still waiting for my exchange after almost 20 days!

I've been told that I need to wait for the exchange confirmation email. Again, it's been almost 20 days, and I've been waiting. I've told them that the parcel obviously got lost/stolen by the InPost courier, but they told me I still have to wait.

If they ever send me my exchange, I probably won't even want it anymore.

They keep sending me emails , ' how was your order' 'are you happy with your order, write a review on trustpilot' and ofc im not happy and thanks for reminding me, I'm writing one now. 1 Star

It's a shame because I really liked the brand. I now have to choose another brand for my gym clothing.

Well made product with excellent customer service and delivery

Very good Customer service. Can Shop with confidence and returns process is fairly straightforward.
Very friendly Customer service and very responsive, would highly recommend and will be shopping with them again

Delivery is fast but the returns part has significantly deteriorated. Recieved return confirmation over a week ago and still no refund gymshark used to be quick and efficient

Easy ordering, very quick delivery. Unfortunately the cost was too big; however, the returns process was easy and I was refunded within just a few days. Great service 😊

You guys, have a wonderful attitude with me, soo I'm very thankful!!!🙏❤️ Pleese keep going, and soo i want to see the OG Gymshark Pioneer Hoodie!!! I really want that!!!

I’m honestly extremely disappointed with how badly my order #RW857487 has been handled. I paid for these items, including the taxes, and yet I still ended up not receiving the items I actually ordered. It is incredibly frustrating to pay for something in full, only to open the package and realize that items are simply missing. This really makes me question how the orders are being prepared in the first place. Whoever is responsible for collecting and packing the items needs to be much more careful. These are not small mistakes when customers are paying for specific products and paying taxes on them as well. What makes this even more disappointing is that this is not the first time this has happened to me. I had the exact same issue with order #RW781359, where one of my items was missing. After that experience, I actually stopped ordering from Gymshark for a while because I did not want to go through the same situation again. I eventually decided to give Gymshark another chance, and unfortunately, I’m now facing the same problem again. At this point, it is extremely frustrating and honestly unacceptable to have the same issue happen twice. I really hope this is taken seriously and I should not have to repeatedly deal with missing products after paying for them, especially when this has already happened to me in the past. I would appreciate a proper explanation as to how this happened again and, most importantly, a solution to this issue.

Great clothing , well made , fast delivery and customer service top notch

Few day was trying return this item back nobody answer me 👎

After owning a pair of leggings for 6 months they started to split at the seams on the inner thighs. I regularly buy gym shark clothing and knew this wasn’t their usual quality and reached out to their customer support team to see if they could help.

After a brief chat with the bot and Sandisiwe.N from the team, I sent in photos of the faulty leggings and 10 minutes later they have arranged for a replacement pair to be shipped out to me with express delivery. The customer service I received was amazing and I really appreciate the speed my issue was dealt with and I had the best outcome. It’s good to know Gym Shark treat their customers this way, particularly their loyal ones. Thank you GS!

Extremely disappointing experience with Gymshark. My order was 2 weeks late, and I had to constantly chase updates myself. DHL repeatedly claimed there was an “incorrect address” even though the address was completely correct and has been used successfully by other couriers. I even changed the delivery to a pickup point to avoid further problems, yet the parcel was STILL delayed and not available when expected. After waiting two weeks for an order that should have arrived much earlier, the whole experience has been frustrating and unacceptable. Gymshark seriously needs to improve the reliability of its delivery service and courier handling.

I've been with Gymshark for a couple years now. I just ordered another pair of my favorite leggings which is the seamless leggings. They changed their fabric, so now it's thinner. It doesn't have the same compression, and I can never find anything that I want with twenty five inseam. I'm so tired of spending money with companies that just wanna keep taking shortcuts and make their products cheaper but either keep the same price or raise it. This is ridiculous. Bring back the old 93 nylon not this 91 bs. Now they are thin and cheap feeling with a compression thats a joke. I always used to recommend these, but just today i've let all my friends know that the new seamless 2.0 leggings are trash.

Placed an order on the 2nd September. Received on the 11th. Whilst I realise 9.5 days is not ridiculously long for delivery, a week and a half is still, I feel, especially long to wait for a delivery in modern times.

Evri is the company they use. Cheap, but not so cheerful. 7 times I received updates saying the parcel would be delivered today, only to find there was a problem. Extremely frustrating.

Really poor level of service and will be reluctant to order again.

Shame, because the shorts themselves were a really nice fit and quality.

I ordered a product and a week went by without an update (said ‘in progress’), I reached out to support and the AI bot gave me generic info then a real person said they needed to get information from another department. I was never updated from the other department. Then I randomly was refunded without an explanation and had to reach out to support to understand why and they said it was sold out. Why would your website advertise a product as if it’s in stock if it truly isn’t? It doesn’t make sense. This was my first ever Gymshark purchase and I ended up disappointed. Not a good first impression, I’ve never had this experience with an online order.

I made an error with my order so I contacted customer service, they replied within 10 minutes and gave me a perfect solution to my problem. They offered me a refund and I even received the money the same day.

Great at helping out an order that had been damaged by another delivery service. Very helpful at getting me a new shirt as soon as possible.

I made an order last month and didn’t arrive, i have been trying to contact with the delivery company but nobody answered me, so I think you could contact them in this case, but nobody care. That’s fine, I bought I lot of gymshark clothes because I like this brand, but I won’t buy anymore because your express company is a shit and you do nothing.