GYM SETS LTD Reviews 

Ordered a damaged piece of equipment and have been trying to resolve the issue for approx 6 weeks now. Customer service will reply stating they will fix the issue however no issue has been resolved even after being promised 4 times to fix the equipment.

Very disapointed

I made an order on 3rd of April 2026, I changed my mind the next day and notified by email that I would like to cancel the order. I was told that this was okay however a fee would be charged in line with the return policy and for restocking etc. I accepted this and thought that the matter was over.

On the 8th of April I received a delivery of some of the items, I contacted gym sets to ask why this had happened, they apologised and assured me that no other items would be delivered. Over the next 4 weeks I would receive all items from the cancelled order on various different days, every time I received an order I would reach out to gym sets, they would assure me nothing else would be despatched and to my frustration they would still despatch the items until I had received all of the order.

By the time I had received the whole order I was adamant I wanted to return it all as it should never have been dispatched to me in the first place. Gym sets customer service team repeatedly offered me discounts to keep the items rather than organise a return even though I wanted to return and had made that clear.

Eventually when they accepted I was returning all items they said they’d arrange a collection with dpd, they asked me to advise a date and time within a specific timeframe which I did and they did not reply and no collection was made. I chased this up and they agreed to the morning of the 28th of May. The collection was made and I was advised it could take up to 10 days for the refund to process.

39 days have now passed, I still have not seen my refund and any time I contact them I receive the same sort of message about it being raised with the relevant teams and working toward an update. No concrete update or timelines have been given.

It’s been just over 13 weeks since I cancelled the order within 12 hours of making it and I am currently still waiting to be refunded for items that should never have been dispatched.

Customer service have given multiple assurances that they have not kept.

Missed multiple deadlines and are now stringing me out for money that should’ve been returned to me weeks ago for products that they have received back from myself over a month ago.

I’m at a point now where I don’t know what else to do to try and make some progress.

I’d avoid gym sets in case you have any issues as this is what you’ll be up against trying to rectify them.

Update: Refund received on 13th July 2026

AIt's a shame that its such a waste of time ordering from this company as there warehouse cant count ordered 8 plates got 4 it then took phone calls emails and still got it wrong because the warehouse cant count i got 1 then 2 and eventually 1 turned up maileene in customer service is great and did a lot its the warehouse cant count to 4

Ordered several items in January, with the final item on pre-order for a March delivery. After chasing customer service, I was advised that it would arrive in early June. It is now July and the item is still outstanding.

Throughout this order, I have repeatedly had to contact customer service to chase delayed deliveries. To investigate the one item that has never been delivered, I was first required to complete a Missing Item Form, despite this not being required when I chased previous missing items from the same order. I have now also been asked to provide photographs of the items I have already received. I fail to see how this is relevant to an item that has never been delivered, and it feels like an unnecessary obstacle rather than a genuine attempt to resolve the issue.

Very disappointing experience. I simply want the outstanding item to be delivered or refunded.

Great quality 👌

Great service at a very reasonable price, excellent communication from the supplier.

Competitive pricing. Great customer service. Speedy delivery. Highly recommend

It's a straightforward website, easy to understand and choose. The clearance prices are bargains. And there is a good selection of products.

Great product, fast delivery, friendly service

Perfect quality for me and the neoprene gives them a softer landing

Delivery was quick and wasy

Delivery was very quick and well tracked. Goods were exactly as described, good quality and good price. Would definitely recommend.

The delivery is on time and the quality of the material are so good. Excellent than expected.

Very quick delivery, great quality items and great follow up customer service.

Easy to use website, delivery was extremely straight forward and surprisingly quick (delivered to NI!). Great product and good experience from start to finish.

Ordered arrived quickly and the Dumbells are such good quality very happy i will be ordering again: )

Reachable on email. Personal service.

I purchased the adjustable dumbbells and I'm very happy with the quality and price. The delivery was even faster than the estimated dates and the service has been exceptional. Highly recommended.

The adjustable dumbells I ordered from these guys arrived quickly and safely. I am more than happy with the quality and functionality of them and I found the website very professional and easy to use.

Fast delivery great item great service highly recommend

Order arrived on time and good packaging. Would trust them with gym equipment