Gym and Fitness Reviews 

4,271
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 415 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the friendly and highly knowledgeable staff members for offering expert guidance and making the entire ordering process completely seamless from start to finish. Buyers are deeply impressed by the robust build quality of the fitness equipment and appreciate the remarkably fast shipping times provided across multiple regions. However, some people mentioned experiencing frustrating delivery delays or unexpected scheduling issues regarding their local transport providers during peak periods. A few other reviewers also noted that shipments occasionally arrived with missing components or minor packaging defects that required customer service resolution.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the equipment is well built and durable.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping times... See more

Quality

Clients share positive opinions on quality, consistently highlighting the robust and durable nature of the... See more

Staff

Customers report extremely positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be exceptionally positive, praising the smooth and hassle-free purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

Very good experience. I got a Force USA G3 starter package as well as multiple other parts shipped to Melbourne. The gym itself was shipped with 0 issues There were a few parts on back... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied


Company details

  1. #2 of 14 best companies in Fitness Equipment Store
  2. #2 of 9 best companies in Fitness Equipment Wholesaler
  3. #3 of 11 best companies in Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,271)

394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to deal with with real people on…

Easy to deal with with real people on the phone, not A.I.. I've been a customer for years with this company and they are always good to easy to deal with.
Although I received some conflicting information IRT the delivery, the delivery itself was well communicated from the transport company.

31 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Paul,

Thank you so much for your continued support over the years! We’re glad you’ve found our team easy to deal with and that the delivery was well communicated. Sorry again for any conflicting delivery information, and thank you for taking the time to share your feedback with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Shipping communication is great and the…

Shipping communication is great and the company they use for delivery is prompt.

30 March 2026
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Reply from Gym and Fitness

Hi Masoud,

Thank you so much for your feedback! We’re really glad to hear you’ve had a great experience with our shipping communication and that delivery has been prompt. We really appreciate you taking the time to share this, and we look forward to helping you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

Absolutely love our equipment

Absolutely love our equipment. Highly recommend

24 March 2026
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Reply from Gym and Fitness

Hi Samantha,

Thank you so much for your kind words! We’re really glad to hear you’re loving your equipment. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience!

Happy training!
GAF Team

Rated 5 out of 5 stars

Fantastic weightlifting belt

Fantastic weightlifting belt, holding my back and supporting during deadlift. I would recommend it to everyone who is looking for a great weightlifting belt. Thank you.

27 March 2026
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Reply from Gym and Fitness

Hi Frank,

Thanks so much for the awesome feedback! We’re really glad to hear the belt is giving you the support you need during your deadlifts. It’s great to know it’s helping you lift with confidence. We really appreciate the recommendation!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service and products

Great service, excellent products, shipped quickly

26 March 2026
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Reply from Gym and Fitness

Hi Jules,

Thank you so much for your kind words! We’re thrilled to hear you enjoyed our service, products, and fast shipping. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

A very trustworthy company to buy from.

A vast array of quality products coupled with great customer service and customer follow-up. Customer service is clearly a top priority.

12 March 2026
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Reply from Gym and Fitness

Hi Ben,

Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our range of quality products and that our team’s service and follow-up stood out. Putting our customers first is always a top priority, and your feedback means a lot to us!

Happy training!
GAF Team

Rated 5 out of 5 stars

Highly recommend

Excellent service and help on selecting the equipment we needed. The quality of the Ares Rep 2.0 is even better than expected.

Mike

20 March 2026
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Reply from Gym and Fitness

Hi Mike,

Thank you so much for your kind words! We’re thrilled to hear you had a great experience selecting your equipment and that the Ares Rep 2.0 exceeded your expectations. We really appreciate your support and hope it helps you smash your fitness goals!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Great customer service, fast delivery time and good quality

24 March 2026
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Reply from Gym and Fitness

Hi Justin,

Thank you so much for your kind words! We’re thrilled to hear you enjoyed our customer service, fast delivery, and the quality of your order. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

A++ service

A++ service, A++ product

24 March 2026
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Reply from Gym and Fitness

Hi Chris,

Thank you so much for your awesome review! We’re thrilled to hear you’re happy with both our service and products - it means a lot to us!

Happy training!
GAF Team

Rated 5 out of 5 stars

EXCEEDING IN ALL ASPECTS

VERY PROMPT SERVICE EXTREMELY PROFESSIONAL AWESOME IN EVERY WAY

23 March 2026
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Reply from Gym and Fitness

Hi Paul,

Thank you so much for your fantastic review! We’re thrilled to hear you had a prompt and professional experience, and we really appreciate your kind words. Your support means a lot to us!

Happy training!
GAF Team

Rated 5 out of 5 stars

Exceptional Service, Elite Equipment, Every Time

I’ve been a customer of Gym & Fitness for the past four years, and my experience has been consistently outstanding. Over that time, I’ve purchased several pieces of Force USA equipment, and the quality has always exceeded expectation, durable, well-designed, and built to perform.

What truly sets Gym & Fitness apart is their customer service and ongoing support. Every interaction has been professional, responsive, and genuinely helpful, whether it’s product advice or after-sales assistance.

Delivery has also been exceptionally prompt and reliable, which makes the entire purchasing process seamless from start to finish.

I wouldn’t hesitate to recommend Gym & Fitness to anyone looking for high quality gym equipment backed by excellent service.

16 March 2026
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Reply from Gym and Fitness

Hi Gerry,

Thank you so much for your amazing review! We’re thrilled to hear that your experience with Gym & Fitness over the past four years has been consistently positive. It’s fantastic to know that our Force USA equipment has met your expectations and that our team has been able to provide helpful, professional support along the way.

We truly appreciate your continued trust and recommendation. We look forward to helping you with your fitness journey for many more years to come!

Happy training!
GAF Team

Rated 5 out of 5 stars

Can't recommend enough!

The salesperson I spoke to was incredibly helpful, shipping was fast for interstate and I love the range of products they carry.

Thanks everyone :)

12 March 2026
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Reply from Gym and Fitness

Hi James,

Thank you so much for your kind words! We’re thrilled to hear our team could help and that your order arrived quickly. It’s great to know you’re enjoying our product range - we really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

New bench

Quick delivery and quality equipment. Very happy with the new bench

19 March 2026
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Reply from Gym and Fitness

Hi Justin,

Thank you for your review! We’re so glad to hear you’re happy with your new bench and that it arrived quickly. We really appreciate your support and hope it helps you smash your fitness goals!

Happy training!
GAF Team

Rated 5 out of 5 stars

Jonathan was great to deal with and was…

Jonathan was great to deal with and was able to stay with my stop/start enquiries while I was away travelling.

Everything arrived and is working great.

13 March 2026
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Reply from Gym and Fitness

Hi Shane,

Thank you so much for sharing your experience! We’re glad Jonathan could assist you and stay on top of everything while you were travelling. It’s great to hear that everything arrived safely and is working perfectly. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Everything was great!

Everything was great!

16 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Hudson,

Thank you so much for your review! We’re thrilled to hear everything was great and really appreciate your support. We look forward to helping you with your fitness goals again soon!

Happy training!
GAF Team

Rated 5 out of 5 stars

Been buying and dealing with gym and…

Been buying and dealing with gym and fitness for over 14 years. Have always been happy with the quality of service and the products they offer.

10 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Dean,

Thank you so much for your kind words and for being such a loyal customer over the past 14 years! We really appreciate your continued support and are thrilled to hear you’ve always been happy with our products and service. We look forward to helping you with your fitness journey for many more years to come!

Happy training!
GAF Team

Rated 5 out of 5 stars

Highly rate them

Excellent products, excellent service

15 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Troy,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our products and service. We really appreciate your support and look forward to assisting you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Delivery was fast and really happy with the new Tandem tower by Force. I would definitely purchase more items from the guys at Gym and Fitness.

11 March 2026
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Reply from Gym and Fitness

Hi Chris,

Thanks so much for the great feedback! Awesome to hear you’re loving the Force USA Tandem Tower and that the delivery was quick. We really appreciate your support and look forward to helping you with your next purchase!

Happy training!
GAF Team

Rated 3 out of 5 stars

The barbell itself was pretty nice, , but delivery was terrible

The barbell itself was pretty nice, but unfortunately the delivery service you used was terrible.. delayed my shipment for a while then when the barbell arrived the package was damaged leaving a lot of dust and debris on my barbell.. I had to geta brush and brush it for a while to get rid of all the debris or dust or whatever from the knurling areas. Luckily the barbell bearings seems to be undamaged.

8 March 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Aloysius,

We are very glad to hear that you are happy with the product you have received but are also sorry to hear of the delivery complications with your order.

Our team is here to help and can be contacted via phone or email to further investigate items that may unfortunately be damaged during delivery. We will reach out to you shortly to ensure any pending issues are resolved :)

Kind Regards,
GAF Team

Rated 5 out of 5 stars

The real deal in gym equipment

I am a PT and sprint coach and this is the second time I have purchased from Gym and Fitness QLD after carefully reviewing feedback on many stores. They have been outstanding on both my orders. I have set up a complete home gym through Gym and Fitness. The quality of the Force USA brand they sell is 10/10, especially for the reasonable price you pay compared to more expensive brands for similar quality (added bonus it looks v good!). Also, the gym arrived within 3 or 4 days of me placing the order and I live in regional QLD. Same thing happened when I placed another order for a GHD machine, quick delivery of quality machine at a very good price. Special thanks to Dan G for his help with my orders both times. Cannot recommend them enough and will stay with them for all my gym needs.

26 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Renee,

Thanks so much for the awesome review! It’s fantastic to hear that your home gym has come together so well and that you’ve been happy with the quality of the Force USA gear and the delivery times, especially out in regional QLD. We’ll be sure to pass your kind words on to Dan G as well. Thanks again for your continued support!

Happy training!
GAF Team

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