Gym and Fitness Reviews 

4,271
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 415 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the friendly and highly knowledgeable staff members for offering expert guidance and making the entire ordering process completely seamless from start to finish. Buyers are deeply impressed by the robust build quality of the fitness equipment and appreciate the remarkably fast shipping times provided across multiple regions. However, some people mentioned experiencing frustrating delivery delays or unexpected scheduling issues regarding their local transport providers during peak periods. A few other reviewers also noted that shipments occasionally arrived with missing components or minor packaging defects that required customer service resolution.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the equipment is well built and durable.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping times... See more

Quality

Clients share positive opinions on quality, consistently highlighting the robust and durable nature of the... See more

Staff

Customers report extremely positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be exceptionally positive, praising the smooth and hassle-free purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

Very good experience. I got a Force USA G3 starter package as well as multiple other parts shipped to Melbourne. The gym itself was shipped with 0 issues There were a few parts on back... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied


Company details

  1. #2 of 14 best companies in Fitness Equipment Store
  2. #2 of 9 best companies in Fitness Equipment Wholesaler
  3. #3 of 11 best companies in Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,271)

394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome experience shopping with these…

Awesome experience shopping with these guys! Helped me pick the right gym equipment that suited my budget and requirements. There were some lengthy lead times unfortunately, but the guys kept me updated and helped where they could.

8 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Tim,

Thank you for sharing your fantastic experience with us. We're pleased to hear our team has been helpful and we hope to serve you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Bought 2x 25KG Force USA olympic…

Bought 2x 25KG Force USA olympic plates. Good product and as described. However, they were delivered with wooden pallets -- it seems unnecessary and created more trash for me.

7 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Alvin,

Thank you for sharing your feedback. We're pleased to hear you are satisfied with your Olympic plates and we appreciate your thoughts on the delivery.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service only took 3days to arrive…

Great service only took 3days to arrive and absolutely love my new home gym and so easy to put together thanku very much for everything so so happy 😁

6 May 2026
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Reply from Gym and Fitness

Hi Shannon,

Thank you so much for the kind words. We’re pleased to hear you love your new home gym and that the delivery and assembly were such a breeze. Enjoy your workouts and thank you for choosing Gym and Fitness.

Happy training!
GAF Team

Rated 5 out of 5 stars
Gym and Fitness logo

Reply from Gym and Fitness

Hi Ryan,

Thank you for taking a minute to share your feedback. We appreciate the support and we look forward to hearing from you again should you look to add more gym equipment to your home gym.

Happy training!
GAF Team

Rated 5 out of 5 stars

Best quality of the equipment & easy…

Best quality of the equipment & easy ordering process w/prompted delivery

5 May 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Marek,

Thank you for sharing your positive feedback! We are thrilled to hear you were satisfied with the equipment quality, our ordering process, and the speed of delivery. We look forward to serving you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Quality chin-up bar

I was hunting for a quality chin up bar, and after researching reviews from different brands became a little unsure about the purchase. I found these guys, made an enquiry to the online support about dimensions, and the online customer service was the gold standard. So, my mind was made up. The product arrived 48 hours later, and after using it for a month, I gladly report that it was exactly what i was looking for and more (the Harbinger Multi Gym Elite, if anyone needs the perfect chin up bar, 10/10). Aftwr this experience, these guys have become my go-tos. Cheers, G&F.

27 April 2026
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Reply from Gym and Fitness

Hi Scott,

Thank you so much for the 10/10 review! It's really wonderful to hear that our team could help clear up your questions.

We truly appreciate you choosing Gym and Fitness as your go-to for equipment and we look forward to helping you with your next upgrade.

Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from Jonathan at Gym and Fitness. He was extremely helpful, knowledgeable, and professional throughout my sales enquiry. Jonathan took the time to answer all my questions and made the entire process easy and enjoyable. Highly recommend both Jonathan and the team at Gym and Fitness.

1 May 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Bruce,

Thank you so much for this wonderful feedback! We are happy to hear that Jonathan provided such a high level of service during your sales enquiry. Thank you for your support and we hope to hear from you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

I had to call customer service for my…

I had to call customer service for my order and received fantastic assistance from Valerie. Highly recommend Gym and Fitness for trustworthy purchases.

27 April 2026
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Reply from Gym and Fitness

Hi Jason,

Thank you so much for highlighting your experience. We are incredibly proud of our team and it is wonderful to know that Valerie was able to provide you with such fantastic assistance.

We truly appreciate your recommendation and your trust in Gym and Fitness.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Great customer service, quick delivery and a great product

22 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Adam,

Thank you for taking a minute to share your thoughts on your purchase with us. We appreciate the support and we look forward to seeing you again.

Happy training!
GAF Team

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast. Items were as described. Happy so far!

23 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Zoe,

Thank you for your feedback. Knowing that you are happy with your purchase so far is wonderful to hear and we appreciate you taking the time to share your experience.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great value

Purchased the Centr Body Weight home gym machine. Great price, ease of ordering and delivery to Tasmania in a week. Easy to assemble and so far, working like a dream.

22 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Adam,

Thank you for sharing your experience. We are delighted to hear that your new Centr Body Weight home gym has met your expectations and that delivery was smooth as well.

We truly appreciate your support and wish you the very best on your fitness journey!

Happy training!
GAF Team

Rated 5 out of 5 stars

Very prompt and responsive

Very prompt and responsive. Equipment arrived in good time and quality met expectations.

9 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Richard,

Thank you so much for the positive feedback. We are pleased to hear that you were satisfied with our service and that the equipment met your quality expectations.

Happy training!
GAF Team

Rated 5 out of 5 stars

Easy to deal with and super-proactive…

Easy to deal with and super-proactive reps who helped me work out a great deal with the equipment I was after.

23 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Travis,

Thank you for your amazing feedback! We're glad to hear you had a great experience with the team and we hope to hear from you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Easy to purchase

Easy to purchase, great prices, fair shipping costs. Amazing selection.

17 April 2026
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Reply from Gym and Fitness

Hi Shern,

Thank you for sharing your feedback. It's great to hear we tick the boxes and we appreciate your time sharing this with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Delivered on time and package was well…

Delivered on time and package was well packed.
The bench is of excellent quality.

14 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi David,

Thanks so much for your kind words! We're really glad to hear everything arrived on time and in great condition. It’s awesome to know you’re happy with the quality of the bench. Thanks for your support!

Happy training!
GAF Team

Rated 2 out of 5 stars

This purchase was ok but a recent…

This purchase was ok but a recent larger outlay we made on one of their Saunas ($5k) resulted in very little post sale service nor offer of adjustment when we contacted them about the sauna requiring a direct circuit (ie, an additional considerable expense as advised by the electrician). This was not disclosed on their website or during the purchase but later confirmed by them over the phone. They are very focussed on the sale but not much afterwards. Requested a cash adjustment to compensate for the omission but heard nothing since.

14 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Greg,

Thank you for your review, we are glad to hear that your recent purchase went well and that you're happy with the product!

We are sorry to hear that you are unhappy with your sauna purchasing experience and as discussed, we encourage you to pursue this directly with the Revel team as this was purchased directly from them through their website.

If there's anything that we can help you with please don't hesitate to reach out to us here at GAF and we will gladly assist you :)

Happy training!
GAF Team

Rated 5 out of 5 stars

I always enjoy purchasing from Gym &…

I always enjoy purchasing from Gym & Fitness. I like the personal engagement and desire to service their customers needs.

13 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jarryd,

Thanks so much for your kind words! We really appreciate your continued support and are glad to hear you enjoy shopping with us. Providing a personal and helpful experience is something we truly value, so it’s great to know that’s coming through. We look forward to helping you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

The C20 is an incredible machine

The C20 is an incredible machine. It's amazing quality and very happy with our purchase. Jonathan from the sales team was extremely helpful and communication was great. Would definitely recommend.

17 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Melanie,

Thanks so much for your kind words! We’re thrilled to hear you’re loving the C20 and that it’s living up to expectations in both quality and performance.I’ll be sure to pass your feedback on to Jonathan. He’ll really appreciate the shoutout!

Happy training!
GAF Team

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. And communication was great.

13 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Bobby,

Thanks so much for the kind feedback! We’re really glad to hear you found everything easy to deal with and that communication was great throughout the process. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Very happy with my G6

Very happy with my G6, the guys were great to deal with and very helpful.
Quality products and sevice

14 April 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Matthew,

Thanks so much for the great feedback! We’re really happy to hear you’re enjoying your Force USA G6 and that the team was helpful along the way. It’s great to know the quality and service met your expectations. We really appreciate your support and hope you get plenty of great workouts out of it!

Happy training!
GAF Team

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