Gym and Fitness Reviews 

4,276
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fitness gear, noting that orders arrive promptly and function reliably for home gym setups. Consumers also deeply appreciate the knowledgeable employees who offer valuable guidance and keep buyers thoroughly informed throughout the entire purchasing journey. Buyers often note the smooth ordering process and the professional assistance provided when selecting heavy equipment. However, some people mentioned that deliveries occasionally arrived without any prior notice or tracking updates from the courier service. A few reviewers additionally reported experiencing minor inconveniences, such as receiving shipments with missing parts or encountering unexpected delays.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting solid equipment quality and... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers frequently highlighting fast shipping times,... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the equipment as solid,... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and readiness to help... See more

Service

Customers had positive experiences with service, noting that the entire process was smooth, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

Very good experience. I got a Force USA G3 starter package as well as multiple other parts shipped to Melbourne. The gym itself was shipped with 0 issues There were a few parts on back... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied


Company details

  1. #3 of 14 best companies in Fitness Equipment Store
  2. #3 of 9 best companies in Fitness Equipment Wholesaler
  3. #4 of 11 best companies in Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,276)

400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product & customer service

The team at Gym & Fitness were responsive to questions and assisted with pricing. The Versafit commercial tiles are fantastic quality and look better than I thought they would, making my home gym setup complete.

19 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Dominique,

Thanks so much for the great feedback! We’re really glad to hear the team could help with your questions and pricing. The Versafit commercial tiles are a fantastic choice, and it’s awesome to know they exceeded your expectations and helped complete your home gym setup. Enjoy the new space!

Happy training!
GAF Team

Rated 5 out of 5 stars

Myrack base unit

My order was sent quickly and arrived without damage. The rack seems really solid and look forward to using it.

16 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Chris,

Thanks for sharing your experience! We're thrilled your order arrived safely and quickly, and that you're happy with the solid rack. Enjoy your workouts!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great Sevice

The team at Gym and Fitness were great, fast and responsive. The product is very good quality, Would definitely recommend

15 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Claire,

Thanks so much for the great feedback! We're really glad to hear you had a fast and responsive experience with the team and that you're happy with the quality of the product. We truly appreciate the recommendation and your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Just easy to work with

Just easy to work with, great customer service and good value products that last!

4 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Wesley,

Thanks so much for the great feedback! We’re really glad to hear you found us easy to work with and that our customer service and products hit the mark. It means a lot to know you’re happy with the value and durability of the equipment. We truly appreciate your kind words!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great piece of kit

I buy most of my equipment from G&F for my pt studio . Love the customer service & after support. The force bench with preacher & leg ext/curl is s great piece of kit & everyone is loving it

12 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Casey,

Thanks so much for the awesome feedback! We really appreciate your continued support and love hearing that you choose G&F for your PT studio equipment. It’s great to know the Force bench with the preacher and leg ext/curl is a hit and that everyone is enjoying it. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

It was such an easy experience

It was such an easy experience with the team so helpful and practical with the whole process.

9 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Andrea,

Thanks so much for the lovely feedback! We're really glad to hear the whole process was easy and that our team could be helpful and practical along the way. We truly appreciate you taking the time to share your experience and hope you enjoy your setup!

Happy training!
GAF Team

Rated 5 out of 5 stars

After some initial glitches with the website, I now highly recommend Gym and Fitness' service and responsiveness

After my initial "Not impressed" review, Adam reached out and immediately set things right. Thanks Adam, pleasure to do business with you and a deserved 5 star rating. The service provided was timely and the freight price for such a heavy item (Schwinn 800IC (IC8) Indoor Cycling Bike) was very competitive. The glitches I had with the website were partly my fault and should now be fixed. The Schwinn is running like a dream and I'm very impressed with the product. Thanks team!

3 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

UPDATE:
Hi Julian,

Thank you for your updated 5* review! We are truly glad to hear that Adam was able to rectify the situation for you and that you are loving your bike!

If you need anything further please don't hesitate to reach out :)

Cheers!

-----

Hi Julian,

We are sorry to hear that you are not impressed with your purchase but we are glad we were able to speak you and rectify this for you.

As discussed the $20 code did not apply as only one code can be used at a time and we are happy that we were able to balance this out for you after the fact. We have also processed a new order for an equipment mat for you due to what appears to have been an unfortunate Ecommerce issue.

We are always here to help if you have any questions and we look forward to seeing you again soon :)

Happy training!
GAF Team

Rated 5 out of 5 stars

Great experience when purchasing the my…

Great experience when purchasing the my force USA G12 from here! Quick and smooth delivery, thanks!

2 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Mr. Zhong,

Thanks so much for your review! We’re delighted to hear your experience with the Force USA G12 was smooth and that delivery was quick. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Jonathon in Adelaide was very helpful…

Jonathon in Adelaide was very helpful and knowledgeable,and the Brisbane guys got my purchases to me prompto no issues at all.Very happy, Cheers Graeme.

2 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Graeme,

Thanks so much for your kind words! We’re thrilled Jonathon and our team could help and that your order arrived smoothly. Enjoy your new gear!

Happy training!
GAF Team

Rated 1 out of 5 stars

Warranty claim goes unanswered.

I purchased FORCE USA G15. A 10kg plate arrived damaged. I filed a warranty claim since mid Jan, and i got no response or update (today is 18/2/25). Every email went unanswered. What a disappointment. After seeing a 4.8-star review, you would think this company is trustworthy and now... I don't know if the reviews are all trustworthy reviews.

10 January 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Nelson,

We are truly sorry for the breakdown in communication that has occurred, this is definitely outside the norm and we are very sorry for the impact it has caused.

A replacement weight plate is being prepared for you now and if there is anything further we can help you with please do not hesitate to reach out to us.

Kind Regards,
GAF Team

Rated 5 out of 5 stars

Easy transaction

Easy transaction, didn't think 150kg treadmill would get to me quicker than aus post.

6 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Rhino,

Thanks so much for your review! We’re glad your treadmill arrived quickly and that the transaction was easy. Enjoy your new equipment!

Happy training!
GAF Team

Rated 4 out of 5 stars

Home Gym Update

Have purchased many gym items from G&F over a 14 year period setting up home gyms, always found their products to be of great value and quality for the price. They have great tutorial videos of all equipment to achieve maximum value of your purchase.
Like all gym items they need to be maintained correctly to achieve a long life, would have given 5 stars if they provided these maintenance tips and procedures on home gym items, my purchases of commercial items did come with this information.
I haven't researched their web site to see if this information is available, google can help here once you cipher out the rubbish.
All items have been easy to assemble with the guides provided, tools supplied are sufficient for the assembly, it's a bonus if you have a full tool kit to make it easier.
Due to failing health had to let my FF F2000 treadmill go for an FF UB5 upright bike. This bike is an entry level with basic functions, will suit my requirements maintaining some level of fat burn and cardio. Preset levels are basic, and a little confusing given time will work through these.
Only negative, when maximum heart rate has been passed after a short period the program stops recording, would like to turn this feature off.
All up the bike is a solid build, with a maximum weight rating of 150 kg. I’m very happy with my purchase, from my initial request to G&F to the delivery was a great experience. Between G&F and their delivery provider was constantly updated to the progress of my purchase.
Would recommend G&F if you are considering a home gym or fitting out your personal trainer or commercial gym. It would pay to visit one of their showrooms, most equipment is on display.

6 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Chris,

Thank you so much for your detailed review and support over the past years! We’re thrilled you’ve found our products great value and easy to assemble, and that our videos have been helpful.

We appreciate your feedback on maintenance tips! We’ll look at making this info more accessible. Glad to hear you’re happy with your FF UB5 bike and that delivery and service were smooth. Thanks again for the recommendation!


Happy training!
GAF Team

Rated 5 out of 5 stars

Excellent experience

Very smooth experience, great communication and response time. The staff answered my questions perfectly and helped facilitate a speedy order and delivery. The product has also been great and I would definitely purchase from them again.

2 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jason,

Thank you so much for your wonderful review! We’re delighted to hear that your experience with our team was smooth and that your order and delivery went quickly. It’s great to know you’re enjoying your purchase, and we can’t wait to assist you again whenever you’re ready.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great support from the sales…

Great support from the sales representative, very professional and efficient! We’re very happy with the purchase of the T9 treadmill.

28 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sharlee,

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our sales team and that you’re happy with your T9 treadmill. Enjoy your workouts, and we’re always here if you need any support along the way!

Happy training!
GAF Team

Rated 5 out of 5 stars

Awesome experience with Gym and…

Awesome experience with Gym and Fitness. Jonathan was very helpful and patient with my 20 questions. Bought a treadmill for my wife who loves it. Fast delivery, easy assembly, looks great.

2 February 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi JoeF,

Thank you so much for your wonderful review! We’re thrilled to hear that Jonathan could help and that you had a great experience with us. It’s fantastic that your wife loves her new treadmill. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Helpful comms and quick response

Good communication and speedy delivery.

27 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Liri,

Thank you so much for your kind words! We’re thrilled to hear you were happy with our communication and delivery speed. We hope you enjoy your purchase and look forward to serving you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Exceptional quality and customer service

Exceptional quality and customer service

27 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Josh,

Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear you’re happy with both the quality of your product and our customer service. That’s exactly what we strive for, so it really means a lot to us. We truly appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Good product range.

26 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Reece,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with our customer service and product range. We really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great prices and service

The spin bike I ordered was well priced, quickly delivered and works well.

26 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Yury,

Thank you for your kind words! We’re so glad to hear your spin bike arrived quickly and is working well. We hope you enjoy every ride and really appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

The product is excellent

The product is excellent, it arrived quickly and was easy to construct.

5 January 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Simon,

Thank you so much for your great review! We’re thrilled to hear the product arrived quickly and was easy to set up. Enjoy your new gear, and we really appreciate your support!

Happy training!
GAF Team

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