gunnergear.com Reviews 416

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their quality and usefulness, often highlighting items like knives and self-defense gear. The customer service is frequently described as exceptional, with many people appreciating the quick response times and effective resolution of issues. Reviewers also find the ordering process straightforward and the website easy to navigate. However, some people were dissatisfied with the quality of certain products, citing issues like defective parts or poor construction. A few other people also felt that their orders took too long to ship or that they received incorrect items. Additionally, some customers reported difficulties reaching live customer service representatives or getting responses to their inquiries.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and fair... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent quality of products,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent and... See more

Order

Clients share ambiguous opinions on order. Many customers express satisfaction, noting quick delivery,... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

My gunnergear karambits satisfy that space suggested by emergency responders. I wish to suggest that people consider the use for which I purchased my 2 Karambits, one for each of my cars. I had in mi... See more

Rated 5 out of 5 stars

Member for a few years to Blade Club. Excited when monthly package arrives to see what's inside. Always great to see. Had a recent glitch in duplicate orders. Reached out and Emily in support quickly... See more

Rated 5 out of 5 stars

I placed my first order with Gunner Gear and ran into a shipping issue. Honestly, my memory of how it happened wasn’t great, but they never held that against me. They could’ve easily written me of... See more

Rated 5 out of 5 stars

Gunnergear is one of the best companies to purchase from. Great deals and more importantly super fantastic customer service. Out of three black widow switch blades I purchased, one blade was defective... See more

Rated 1 out of 5 stars

I ordered TWO scopes a week ago and just wanted to find out the disposition of the order, went to the companies website and guess what the link does not work. I would have thought that I would have r... See more

Company replied

Rated 5 out of 5 stars

I have made many purchases from Gunner Gear and have been really happy with them. I had two knives which quit working, so I contacted their customer support. They responded immediately and helped me... See more

Rated 2 out of 5 stars

I purchased the tactical flashlight/stungun, worked great for about 2 weeks then flashlight quit working , stun gun still worked . So decided to see why it was rattling when shook ? Well I couldn’t be... See more

Company replied

Rated 5 out of 5 stars

I truly appreciated how Ms. Emily helped me with my problem of a defective Trump pen. Though it may have seemed trivial, she was really helpful and gave attention to how the problem could be solved a... See more

Rated 2 out of 5 stars

I received a pair of ear protectors that are just plain cheap, plastic headband, no way to expand for larger heads, looks like from a toy department. I took them back to work, and just missed the ret... See more

Company replied

Rated 5 out of 5 stars

Kudos to Emily S your customer support specialist for handling my issue. Emily did a great job offering suggestions, promptly retarding my emails and finally resolving the issue completely. As I sai... See more

Rated 5 out of 5 stars

i purchased night vision binoculars and my credit card was charged much more than the purchase price. as it turned out somehow i ordered 4 instead of the one that i thought i purchased. called and the... See more

Rated 1 out of 5 stars

I purchased a Black Widow Switchblade, about 4 months ago. Only used for cutting tape on incoming boxes. Normal use, in my opinion. Thought bthe knife was of high quality, The spring that pushes blade... See more

Company replied

Rated 5 out of 5 stars

At first I thought it was taking a long time to get the products I ordered but it didn't take that long at all, I was just being impatient. Then when I received what I ordered I was really surprised t... See more

Rated 5 out of 5 stars

I must say that Emily at Gunnergear is, by far, the best support/customer service representative I have ever had the pleasure of dealing with. She's fast, efficient, and very knowledgeable, and jus... See more

Rated 5 out of 5 stars

Gunner Gear is Wonderful! Every piece of gear that I have ordered over the last few years has been outstanding. The quality is top of the line, and their customer service is superior. I will continu... See more

Rated 5 out of 5 stars

GG answered clearly and completely my every question and gave me info I needed (and bought) to correct my previous erroneous order and assured of a full refund once I’ve returned my wrong purchase. Ha... See more

Rated 5 out of 5 stars

This is my first purchase from gunner gear. The product ordered was exactly as it was advertised. I did have a small concern. I contacted gunners and to my surprise they responded back to me VERY qui... See more

Rated 5 out of 5 stars

I really enjoyed the products I received in my subscription. I always felt like I got my money's worth. I needed to cancel my subscription due to financial constraints, and all it took was a simple em... See more

Rated 5 out of 5 stars

Awesome Customer Service. Absolutely Love the EDC Knife I received. Great Communication. Thanks for helping us Support the U.S.A. Keep up the wonderful work you are doing. Thanks Again

Rated 5 out of 5 stars

Gunner gear always supplies quality products at the best possible price. If there are any issues with the orders, they remedy them very quickly with the best outcome.

Rated 5 out of 5 stars

My husband loves his knife set and we are about to receive our last one. We had problems with our credit card on this one and the team worked with us quickly as we got the bank to stop declining and... See more

Rated 5 out of 5 stars

I committed to purchase a set of President Trump Knives, that included one knife a month for eight consecutive months. After the third month, as promised by Gunner Gear, they sent me a very nice wo... See more

Rated 5 out of 5 stars

Great source for useful, needed personal protection, self defense gear and products. Very diverse group of offerings, Excellent quality very reasonable prices. Thank you Gunner Gear!

Rated 5 out of 5 stars

My package was sent back to them as the address was incorrect. I immediately contacted them and they resent it with correct address. My order was exactly what I wanted and I was very pleased. I will c... See more

Rated 4 out of 5 stars

Well packaged except one knife was not inserted in the carton correctly and the end of the sheath had punctured the carton. One carton end is reinforced, but the other is not. The one knife of the t... See more

Company replied

Rated 4 out of 5 stars

When I got my new knife, I was impressed. It was sharper than any I had ever purchased. It had good weight to it and fit well in my hand. A friend noticed that there was a small (seriously, <.5mm) gap... See more

Rated 1 out of 5 stars

I purchased your stun guns. They worked for the first month. Just after the 30 day return warranty all 3 are dead. Pathetic company. Just received an email on how to troubleshoot. The trouble i... See more

Company replied

Rated 1 out of 5 stars

I believe this company is scam! Buyer beware! Company will initiate charges for merchandise not ordered. They claim to be a small local company but it is impossible to reach a live person or otherwise... See more

Company replied

Rated 5 out of 5 stars

I ordered one item and a second that I clicked No thanks got put on the order. I contacted them immediately and they removed that second item and issued a refund within minutes.

Rated 4 out of 5 stars

In my opinion, the different products I received, some were cool, unique and useful. But, I thought the price was the same for the good stuff and the not quite good worth the price products. Basicall... See more

Rated 5 out of 5 stars

I contacted Gunner Gear with a question I had about my Black Widow Blade. It was a gift and the action had stopped working causing the blade to slide freely in the handle. They replied within a few mi... See more

Rated 5 out of 5 stars

Product was delivered damaged. I contacted the company. I had an immediate response. Item was replaced in a very short amount of time. Great customer service.

Rated 5 out of 5 stars

All of your products are first class, everything comes in a timely manner. I have yet to be disappointed. Your website is easy to follow, easy to order and follow various products Thank you, T... See more

Rated 5 out of 5 stars

I like the products I've bought, well made, & at a decent price. I had a problem with shipping. they replied and resolved my concerns in under 24 hours. Good quality products. Good customer service. I... See more

Rated 5 out of 5 stars

I can’t say enough about GunnerGear, I think I’m becoming addicted to their knives. The quality, service and price exceeds every expectation.

Rated 4 out of 5 stars

Great company with good products and deals, attentive customer service.I didn’t like paying to return a defective item. Bill Henry

Rated 1 out of 5 stars

Ordered a Trump 45-47 knife and it broke on the 3rd deployment. Emails to Support went unanswered. I couldn't find a phone number. $50 wasted. Buyer beware. It is my last purchase from gunnergear.com.... See more

Company replied

Rated 1 out of 5 stars

I did order some products from this company and I was not impressed with the quality. Somehow I was registered in the knife of the month club (don't recall signing up for that)? I cannot get through... See more

Company replied

Rated 5 out of 5 stars

I typically don't buy stuff advertised online offered at too good to be real pricing such as tge OTF Black Widow knife was listed as when I followed the pre-order pricing process. I was very pleas... See more

Rated 5 out of 5 stars

I have been purchasing different products from Gunner Gear and not only the products are of excellent quality but their customer service is excellent as well. Thank you Gunner Gear.

Rated 5 out of 5 stars

Customer Service is top notch. It turns out to be an unexpected supply issue. They immediately responded to my concern and offer a fair resolution. I will buy here again.

Company replied

Rated 5 out of 5 stars

Got a Trump knife for free just had to pay for shipping. Doesn’t get better than that, right. Once the order was in route I could track the order if I wanted to. It was delivered on the very day the t... See more

Rated 5 out of 5 stars

Customer service is phenomenal. I made a mistake in the order process and they fixed the issue on a weekend within 24hrs of me notifying them. I haven’t received the knife yet but the customer service... See more

Rated 5 out of 5 stars

Terrific quality, sturdy built and top quality release/extraction mechanism. Good steel on blade, holds a sharp edge.

Rated 5 out of 5 stars

Great products at fair prices. Quick response when I emailed customer support. Will purchase from Gunnergear again.

Rated 5 out of 5 stars

Placed an order in January and it arrived in March. Was not happy about that, however, the products showed up and they work as advertised so three people were extremely happy when they arrived and I w... See more

Rated 5 out of 5 stars

My experience with gunnergear has always been great!! The products are outstanding!! Custer service is top notch!!

Rated 1 out of 5 stars

I truly believe that if you sell a product you should stand by it's performance and quality...and by that I mean at least have free returns which should include shipping labels... But Gunner Gear doe... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service! (Thanks again, Emily!) Very happy with my purchase. I will be recommending to everyone I know.

Rated 5 out of 5 stars

I just bought a knife from gunner gear and was very impressed 👌 with the transaction and the tracking everything went very smooth 👌.


Company details

  1. Sporting Goods Store

Written by the company

Gunner Gear offers the highest quality brands that experts have come to know and trust. By partnering and networking with the top companies in the industry, they've built an online reputation that is unmatched with prices that are unbeatable.


Contact info

4.2

Great

TrustScore 4 out of 5

416 reviews

5-star
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3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I did order some products from this…

I did order some products from this company and I was not impressed with the quality. Somehow I was registered in the knife of the month club (don't recall signing up for that)? I cannot get through to talk to a real person. Not impressed.

21 July 2025
Unprompted review
gunnergear.com logo

Reply from gunnergear.com

Hello Scott,

Thank you for your feedback. I'm sorry to hear about your experience and would like the opportunity to make things right.

We were unable to locate an account under your name, but we’d be happy to assist further. Our support is centralized through email to ensure clear and documented communication. Please reach out to us at support@gunnergear.com, and we’ll gladly review your order, clarify the subscription enrollment, and provide return options if needed.

We appreciate your support and look forward to helping resolve this for you.

Best regards,
Customer Service Team
Gunner Gear

Update 07/24
We were able to connect with Mr. Mclaren and clarify the details regarding the subscription. He chose not to return the most recent shipment for a refund, and the matter has since been resolved.

Rated 5 out of 5 stars

Excellent Customer Service

Awesome Customer Service. Absolutely Love the EDC Knife I received. Great Communication. Thanks for helping us Support the U.S.A.
Keep up the wonderful work you are doing. Thanks Again

9 July 2025
Rated 5 out of 5 stars

Happy knife owner

Got a Trump knife for free just had to pay for shipping. Doesn’t get better than that, right. Once the order was in route I could track the order if I wanted to. It was delivered on the very day the tracking said it would arrive. The Trump knife was way better than I thought it would be. Very nice actually. Thanks again for sharing the offer and shipping it to me. Great job Gunnergear!

8 July 2025
Rated 4 out of 5 stars

In my opinion

In my opinion, the different products I received, some were cool, unique and useful. But, I thought the price was the same for the good stuff and the not quite good worth the price products. Basically, overall not everything was worth the subscription price.

7 July 2025
Rated 5 out of 5 stars

Excellent

I have been purchasing different products from Gunner Gear and not only the products are of excellent quality but their customer service is excellent as well.
Thank you Gunner Gear.

24 June 2025
Rated 5 out of 5 stars

Nice products and super fast service!

I contacted Gunner Gear with a question I had about my Black Widow Blade. It was a gift and the action had stopped working causing the blade to slide freely in the handle. They replied within a few minutes with an easy reset troubleshoot and my knife is back in action! I will be back for more!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Heartfelt appreciation

I truly appreciated how Ms. Emily helped me with my problem of a defective
Trump pen. Though it may have seemed trivial, she was really helpful and gave attention to how the problem could be solved all the way to sending a replacement to my niece who lives in California since I am from the Philippines and ordered through her. I did not expect the caring attention she gave -she has shown me what a great and reliable company you are! Thank you!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Products and Customer Service

I have made many purchases from Gunner Gear and have been really happy with them. I had two knives which quit working, so I contacted their customer support. They responded immediately and helped me get the knives replaced through the warranty. It was easy and seamless and they were a big help. I’ll hands down keep doing business with them.

9 June 2025
Unprompted review
Rated 2 out of 5 stars

Stun gun/ flashlight

I purchased the tactical flashlight/stungun, worked great for about 2 weeks then flashlight quit working , stun gun still worked . So decided to see why it was rattling when shook ? Well I couldn’t believe what I saw, the battery , wires and all internal parts had 2 pieces of cardboard folded into little pieces holding everything tight together , I removed them and and all the internal parts were so loose it was a matter of time it was gonna break anyway. It looked like 6 yo put these together and hoping no one would open and see. Well I’m telling you open back end of flashlight and inspect the product , like me, you’ll be very disappointed. Let me know if this has happened to anyone else , oh called customer service and well let’s say I still have the broken flashlight .

12 March 2025
Unprompted review
gunnergear.com logo

Reply from gunnergear.com

Hello Steve,
Thank you for your feedback. We're genuinely sorry to hear about your experience with the flashlight. We stand by the quality of our products and regret any deviation from the standards we aim to uphold.

Please note, while we do not currently offer phone support, we respond to all email inquiries within 24–48 hours (Mon–Sat) and are committed to resolving any issues promptly. If you have not already done so, please reach out to us at support@gunnergear.com so we can assist you directly.

We are committed to issuing a working replacement or providing a full refund within the terms of our return policy. We appreciate your support of our small business and the opportunity to make things right.

Update 06/10/25

Hello Steve,
After a thorough search of our records, we have not located a completed purchase under your name or email address, which suggests the item may have been purchased from a different seller. While some third-party vendors may advertise similar products, we can only support items sold directly by Gunner Gear LLC.

That said, if you believe this was purchased through us, please reply to our email or reach out directly with your order number or any other identifying details, and we’ll be happy to look into it further.

We are a small American company that stands behind the quality of our products and our commitment to customer satisfaction. We always encourage customers to contact us directly so we can provide the support they deserve.

We hope to hear from you soon and appreciate the opportunity to assist.

Best regards,
Customer Service Team
Gunner Gear

Rated 4 out of 5 stars

Well packaged except one knife was not…

Well packaged except one knife was not inserted in the carton correctly and the end of the sheath had punctured the carton. One carton end is reinforced, but the other is not. The one knife of the two was inserted incorrectly.

4 June 2025
gunnergear.com logo

Reply from gunnergear.com

Hello Gerald,
Thank you so much for your review and for bringing this to our attention. We sincerely apologize that one of the knives shifted during shipment and caused damage to the carton. While we do our best to ensure all items are packaged securely, occasionally things can shift in transit. We truly appreciate your feedback and will continue working to improve. Thank you again for your support!

Best regards,
Customer Service Team
Gunner Gear

Rated 5 out of 5 stars

Fixed technical order error

I ordered one item and a second that I clicked No thanks got put on the order. I contacted them immediately and they removed that second item and issued a refund within minutes.

4 June 2025
Rated 5 out of 5 stars

Great products and fantastic customer service

I really enjoyed the products I received in my subscription. I always felt like I got my money's worth. I needed to cancel my subscription due to financial constraints, and all it took was a simple email to cancel it. I will definitely subscribe again when things get better.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Ask them about the return policy

I truly believe that if you sell a product you should stand by it's performance and quality...and by that I mean at least have free returns which should include shipping labels... But Gunner Gear does not do that. So it's pretty much purchased at your own risk... because if you are unhappy about your purchase you will have to pay for the shipping fee to have it returned. And it's a strong possibility that the return shipping fee will be as much as the purchase itself.
Yeah I read your reply but still if someone is dissatisfied with the quality and the performance of anything that they purchase it seems like to me the company will stand behind that and have free shipping since I paid almost more for shipping than I did for the item. So you can say what you want to say about the what's "clearly stated" at checkout but if you stood behind your products then this wouldn't even be an issue...but like I said, you fooled me once. And as for small businesses, there are plenty that offer return free shipping. Oh and by the way as for you guys trying to see if I'm a real person or if I've done business with you guys it's evident that I have... so I'm not putting out my name and address and phone number. I'll tell you what...send me yours and we'll talk. And besides, my name and address is stuffed inside the box that I paid $30 for to return this mess to you.

24 May 2025
Unprompted review
gunnergear.com logo

Reply from gunnergear.com

Hello Jason,
Thank you for sharing your thoughts.
To clarify, we absolutely stand behind the quality of our products, which is why we offer a 100% no-questions-asked 30-day return policy. If any item arrives damaged or defective, we always cover the return shipping.

However, for standard returns where the item is not damaged, our policy, which is clearly posted prior to purchase, states that return shipping is the responsibility of the customer. This is standard practice for many small businesses and allows us to keep our prices competitive.

We appreciate your feedback and hope this helps clear up any confusion about our policy.

Update (05/28/25)
Hello Jason,

We appreciate you taking the time to respond. That said, our return policy, including the fact that customers are responsible for return shipping on standard returns, is clearly provided prior to purchase on our website. We make no claims to offer free return shipping, and we believe it’s unfair to attack our reputation over a policy that was fully disclosed from the beginning.

As a small business, we work hard to keep our pricing competitive and transparent. Offering both deeply discounted products and free return shipping is simply not feasible at our scale. We always stand behind the quality of our products and are happy to resolve any concerns when contacted directly.

If you’d like to discuss your order directly, we encourage you to email our support team at support@gunnergear.com.

Best regards,
Customer Service Team
Gunner Gear

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