gunnergear.com Reviews 416

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their quality and usefulness, often highlighting items like knives and self-defense gear. The customer service is frequently described as exceptional, with many people appreciating the quick response times and effective resolution of issues. Reviewers also find the ordering process straightforward and the website easy to navigate. However, some people were dissatisfied with the quality of certain products, citing issues like defective parts or poor construction. A few other people also felt that their orders took too long to ship or that they received incorrect items. Additionally, some customers reported difficulties reaching live customer service representatives or getting responses to their inquiries.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and fair... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent quality of products,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent and... See more

Order

Clients share ambiguous opinions on order. Many customers express satisfaction, noting quick delivery,... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

My gunnergear karambits satisfy that space suggested by emergency responders. I wish to suggest that people consider the use for which I purchased my 2 Karambits, one for each of my cars. I had in mi... See more

Rated 5 out of 5 stars

Member for a few years to Blade Club. Excited when monthly package arrives to see what's inside. Always great to see. Had a recent glitch in duplicate orders. Reached out and Emily in support quickly... See more

Rated 5 out of 5 stars

I placed my first order with Gunner Gear and ran into a shipping issue. Honestly, my memory of how it happened wasn’t great, but they never held that against me. They could’ve easily written me of... See more

Rated 5 out of 5 stars

Gunnergear is one of the best companies to purchase from. Great deals and more importantly super fantastic customer service. Out of three black widow switch blades I purchased, one blade was defective... See more

Rated 1 out of 5 stars

I ordered TWO scopes a week ago and just wanted to find out the disposition of the order, went to the companies website and guess what the link does not work. I would have thought that I would have r... See more

Company replied

Rated 5 out of 5 stars

I have made many purchases from Gunner Gear and have been really happy with them. I had two knives which quit working, so I contacted their customer support. They responded immediately and helped me... See more

Rated 2 out of 5 stars

I purchased the tactical flashlight/stungun, worked great for about 2 weeks then flashlight quit working , stun gun still worked . So decided to see why it was rattling when shook ? Well I couldn’t be... See more

Company replied

Rated 5 out of 5 stars

I truly appreciated how Ms. Emily helped me with my problem of a defective Trump pen. Though it may have seemed trivial, she was really helpful and gave attention to how the problem could be solved a... See more

Rated 2 out of 5 stars

I received a pair of ear protectors that are just plain cheap, plastic headband, no way to expand for larger heads, looks like from a toy department. I took them back to work, and just missed the ret... See more

Company replied

Rated 5 out of 5 stars

Kudos to Emily S your customer support specialist for handling my issue. Emily did a great job offering suggestions, promptly retarding my emails and finally resolving the issue completely. As I sai... See more

Rated 5 out of 5 stars

i purchased night vision binoculars and my credit card was charged much more than the purchase price. as it turned out somehow i ordered 4 instead of the one that i thought i purchased. called and the... See more

Rated 1 out of 5 stars

I purchased a Black Widow Switchblade, about 4 months ago. Only used for cutting tape on incoming boxes. Normal use, in my opinion. Thought bthe knife was of high quality, The spring that pushes blade... See more

Company replied

Rated 5 out of 5 stars

At first I thought it was taking a long time to get the products I ordered but it didn't take that long at all, I was just being impatient. Then when I received what I ordered I was really surprised t... See more

Rated 5 out of 5 stars

I must say that Emily at Gunnergear is, by far, the best support/customer service representative I have ever had the pleasure of dealing with. She's fast, efficient, and very knowledgeable, and jus... See more

Rated 5 out of 5 stars

Gunner Gear is Wonderful! Every piece of gear that I have ordered over the last few years has been outstanding. The quality is top of the line, and their customer service is superior. I will continu... See more

Rated 5 out of 5 stars

GG answered clearly and completely my every question and gave me info I needed (and bought) to correct my previous erroneous order and assured of a full refund once I’ve returned my wrong purchase. Ha... See more

Rated 5 out of 5 stars

This is my first purchase from gunner gear. The product ordered was exactly as it was advertised. I did have a small concern. I contacted gunners and to my surprise they responded back to me VERY qui... See more

Rated 5 out of 5 stars

I really enjoyed the products I received in my subscription. I always felt like I got my money's worth. I needed to cancel my subscription due to financial constraints, and all it took was a simple em... See more

Rated 5 out of 5 stars

Awesome Customer Service. Absolutely Love the EDC Knife I received. Great Communication. Thanks for helping us Support the U.S.A. Keep up the wonderful work you are doing. Thanks Again

Rated 5 out of 5 stars

Gunner gear always supplies quality products at the best possible price. If there are any issues with the orders, they remedy them very quickly with the best outcome.

Rated 5 out of 5 stars

My husband loves his knife set and we are about to receive our last one. We had problems with our credit card on this one and the team worked with us quickly as we got the bank to stop declining and... See more

Rated 5 out of 5 stars

I committed to purchase a set of President Trump Knives, that included one knife a month for eight consecutive months. After the third month, as promised by Gunner Gear, they sent me a very nice wo... See more

Rated 5 out of 5 stars

Great source for useful, needed personal protection, self defense gear and products. Very diverse group of offerings, Excellent quality very reasonable prices. Thank you Gunner Gear!

Rated 5 out of 5 stars

My package was sent back to them as the address was incorrect. I immediately contacted them and they resent it with correct address. My order was exactly what I wanted and I was very pleased. I will c... See more

Rated 4 out of 5 stars

Well packaged except one knife was not inserted in the carton correctly and the end of the sheath had punctured the carton. One carton end is reinforced, but the other is not. The one knife of the t... See more

Company replied

Rated 4 out of 5 stars

When I got my new knife, I was impressed. It was sharper than any I had ever purchased. It had good weight to it and fit well in my hand. A friend noticed that there was a small (seriously, <.5mm) gap... See more

Rated 1 out of 5 stars

I purchased your stun guns. They worked for the first month. Just after the 30 day return warranty all 3 are dead. Pathetic company. Just received an email on how to troubleshoot. The trouble i... See more

Company replied

Rated 1 out of 5 stars

I believe this company is scam! Buyer beware! Company will initiate charges for merchandise not ordered. They claim to be a small local company but it is impossible to reach a live person or otherwise... See more

Company replied

Rated 5 out of 5 stars

I ordered one item and a second that I clicked No thanks got put on the order. I contacted them immediately and they removed that second item and issued a refund within minutes.

Rated 4 out of 5 stars

In my opinion, the different products I received, some were cool, unique and useful. But, I thought the price was the same for the good stuff and the not quite good worth the price products. Basicall... See more

Rated 5 out of 5 stars

I contacted Gunner Gear with a question I had about my Black Widow Blade. It was a gift and the action had stopped working causing the blade to slide freely in the handle. They replied within a few mi... See more

Rated 5 out of 5 stars

Product was delivered damaged. I contacted the company. I had an immediate response. Item was replaced in a very short amount of time. Great customer service.

Rated 5 out of 5 stars

All of your products are first class, everything comes in a timely manner. I have yet to be disappointed. Your website is easy to follow, easy to order and follow various products Thank you, T... See more

Rated 5 out of 5 stars

I like the products I've bought, well made, & at a decent price. I had a problem with shipping. they replied and resolved my concerns in under 24 hours. Good quality products. Good customer service. I... See more

Rated 5 out of 5 stars

I can’t say enough about GunnerGear, I think I’m becoming addicted to their knives. The quality, service and price exceeds every expectation.

Rated 4 out of 5 stars

Great company with good products and deals, attentive customer service.I didn’t like paying to return a defective item. Bill Henry

Rated 1 out of 5 stars

Ordered a Trump 45-47 knife and it broke on the 3rd deployment. Emails to Support went unanswered. I couldn't find a phone number. $50 wasted. Buyer beware. It is my last purchase from gunnergear.com.... See more

Company replied

Rated 1 out of 5 stars

I did order some products from this company and I was not impressed with the quality. Somehow I was registered in the knife of the month club (don't recall signing up for that)? I cannot get through... See more

Company replied

Rated 5 out of 5 stars

I typically don't buy stuff advertised online offered at too good to be real pricing such as tge OTF Black Widow knife was listed as when I followed the pre-order pricing process. I was very pleas... See more

Rated 5 out of 5 stars

I have been purchasing different products from Gunner Gear and not only the products are of excellent quality but their customer service is excellent as well. Thank you Gunner Gear.

Rated 5 out of 5 stars

Customer Service is top notch. It turns out to be an unexpected supply issue. They immediately responded to my concern and offer a fair resolution. I will buy here again.

Company replied

Rated 5 out of 5 stars

Got a Trump knife for free just had to pay for shipping. Doesn’t get better than that, right. Once the order was in route I could track the order if I wanted to. It was delivered on the very day the t... See more

Rated 5 out of 5 stars

Customer service is phenomenal. I made a mistake in the order process and they fixed the issue on a weekend within 24hrs of me notifying them. I haven’t received the knife yet but the customer service... See more

Rated 5 out of 5 stars

Terrific quality, sturdy built and top quality release/extraction mechanism. Good steel on blade, holds a sharp edge.

Rated 5 out of 5 stars

Great products at fair prices. Quick response when I emailed customer support. Will purchase from Gunnergear again.

Rated 5 out of 5 stars

Placed an order in January and it arrived in March. Was not happy about that, however, the products showed up and they work as advertised so three people were extremely happy when they arrived and I w... See more

Rated 5 out of 5 stars

My experience with gunnergear has always been great!! The products are outstanding!! Custer service is top notch!!

Rated 1 out of 5 stars

I truly believe that if you sell a product you should stand by it's performance and quality...and by that I mean at least have free returns which should include shipping labels... But Gunner Gear doe... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service! (Thanks again, Emily!) Very happy with my purchase. I will be recommending to everyone I know.

Rated 5 out of 5 stars

I just bought a knife from gunner gear and was very impressed 👌 with the transaction and the tracking everything went very smooth 👌.


Company details

  1. Sporting Goods Store

Written by the company

Gunner Gear offers the highest quality brands that experts have come to know and trust. By partnering and networking with the top companies in the industry, they've built an online reputation that is unmatched with prices that are unbeatable.


Contact info

4.2

Great

TrustScore 4 out of 5

416 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Security Camera Order

Customer Service is top notch. It turns out to be an unexpected supply issue. They immediately responded to my concern and offer a fair resolution. I will buy here again.

25 August 2025
Unprompted review
gunnergear.com logo

Reply from gunnergear.com

Hello Roger,
Thank you for your feedback. Unfortunately, we’ve just been made aware of an unexpected delay with the Spy Camera you purchased. We sincerely regret that this was not communicated sooner.

As a very small American business, we do our best to ship as quickly as possible, and in fact both of your previous orders with us were fulfilled and shipped within a few days of purchase. This delay is an isolated situation, not reflective of our usual service, and we regret the inconvenience it has caused.

We’ve already sent you an email with a resolution, please check your inbox (and spam/junk folder just in case). We truly appreciate your past support and look forward to making this right.

Best regards,
Customer Service Team
Gunner Gear

Rated 5 out of 5 stars

I committed to purchase a set of…

I committed to purchase a set of President Trump Knives, that included one knife a month for eight consecutive months. After the third month, as promised by Gunner Gear, they sent me a very nice wood display case with a lighted background that impressively shows all eight knives. The payment was deducted on the same date every month, and I received the final knife today. I appreciate that. I also purchase items occasionally from Gunner Gear, and they're always high quality, affordable items. Thanks folks, your customer service is remarkable, and you've answered every question I've ever asked. I have a very high opinion of this company based on my experience dealing with them for just shy of one year.
It's disturbing to read comments by a select few that display their ignorance by using derogatory and potentially damaging words like "scam" in their feeble attempt to gain attention. I take this more personally than I should, but that may give you an idea about how I've come to like and trust Gunner Gear.
I'll buy from them whenever I can..
Jimmy Farrell

18 August 2025
Rated 1 out of 5 stars

Scam

Scam! Scam! Scam! I absolutely did NOT sign up for a stupid "blade of the month club"!!! When I tried to sign in it didn't recognize my password and wouldn't send me a link to change it to opt of their money making scam! I will report this company to the consumer protection agency and better business bureau and warn EVERYONE that I can not to do business with this "company"!

18 August 2025
Unprompted review
gunnergear.com logo

Reply from gunnergear.com

Hello Skott,
Thank you for your feedback. To access your account at any time, you can register your email using the following link: http://gunnergear.com/register

To clarify, you elected to receive special pricing for The Black Widow Blade as part of a promotional offer that included enrollment in The Blade Club. All relevant information about the subscription and any add-ons was clearly presented during checkout, and confirmation emails were sent to ensure transparency.

That said, we’ve already taken care of your request by canceling the subscription and providing a cost-free path to a full refund for the item sent as part of your membership.

We kindly ask that you reply to our email confirming this information. If your concern has been resolved, we would greatly appreciate it if you could update your review and star rating to reflect the facts and the resolution provided.

Best regards,
Customer Service Team
Gunner Gear

Rated 1 out of 5 stars

Absolutely thieves

Absolutely thieves! Don't bother liars and cheats.

4 August 2025
Unprompted review
gunnergear.com logo

Reply from gunnergear.com

Hello Chris,

We take these concerns seriously and would like the opportunity to look into this further. At this time, we have not been able to locate an order under the information provided in your review.

Please contact our customer support team at support@gunnergear.com with any details you may have, such as your full name, order ID, or the email address used at checkout, so we can investigate and assist you directly.

Gunner Gear is a small American business, and we are committed to ensuring every verified customer receives their order as promised.

Best regards,
Customer Service Team
Gunner Gear

Rated 5 out of 5 stars

I like the products I've bought

I like the products I've bought, well made, & at a decent price. I had a problem with shipping. they replied and resolved my concerns in under 24 hours. Good quality products. Good customer service. I'll continue to buy from them.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

My husband loves his knife set and we…

My husband loves his knife set and we are about to receive our last one. We had problems with our credit card on this one and the team worked with us quickly as we got the bank to stop declining and we're finally able to make the transaction. Thank you!

5 August 2025
Rated 5 out of 5 stars

My package was sent back to them as the…

My package was sent back to them as the address was incorrect. I immediately contacted them and they resent it with correct address. My order was exactly what I wanted and I was very pleased. I will certainly recommend this company to everyone, especially when they see my mercandise!

9 August 2025
Rated 5 out of 5 stars

Kudos to Emily S your customer support…

Kudos to Emily S your customer support specialist for handling my issue. Emily did a great job offering suggestions, promptly retarding my emails and finally resolving the issue completely. As I said before… Gunner gear offers-unique and quality products and based on the support I received from Emily, you have excellent customer support. Those two things combined, are key to a successful thriving business.
Well done!
Mike

31 July 2025
Rated 3 out of 5 stars

Overall not impressed with the…

Overall not impressed with the GunnerGear company, received their add through Guns.Com for the "Silverback" limited supply knife *flash sale* my total was $133.07 with shipping, not bad considering the knife is $190 not on sale. Then came the shipping, the company wrapped the shipping label over the edge of the package according to USPS which caused it to be delayed almost a week which I reached out to try and inform them of the issue to prevent further customer ordered being mishandled but they disregarded and reinformed me the package was coming and they had done their part. Today the knives finally came in and I'm not very impressed, for knives that new should have been 190$ I was expecting higher quality. Knives came with screws loose, scratches and rough spots on the aluminum and steel blade. I'm a machinist so I care a lot more about the finish quality of a product and might be picky but even for some $60 knives they seem to have lacked in the Quality Control department or maybe I was just expecting more. If your looking for a EDC knife that is high quality and stands out look elsewhere, but for a daily carry that you'll use and abuse these aren't bad knives at all. Blades are sharp, double action in and out is snappy and smooth overall build quality isn't bad. Just overall unimpressed with the finish quality of the machining and the paint/coating. And the responses from the company. (Again they did nothing wrong but could improve on the way they handle their packaging but didn't reach out or inquire to figure out what about, just claimed they did their part.)
Was excited for high quality USA made knives and while they are indeed USA made I wouldn't say the quality stands head n shoulders above other brands. Would love to hear some feedback from the company and talk to someone about my thoughts and experience to help prevent more new customers from having the same issues.

29 July 2025
Unprompted review
gunnergear.com logo

Reply from gunnergear.com

Hi Mathew,

Thank you for your thoughtful and detailed review. We’re sorry to hear your experience didn’t meet your expectations and would like to offer some clarification.

Your order (#DA5DA2852C) was placed on 07/17/25 and shipped on 07/19/25. We provided tracking information and fulfilled the order within the promised time frame. While we regret that USPS may have delayed the final delivery due to a label handling issue, we were not made aware of this concern until after shipment, and we did reply promptly to each of your emails.

We genuinely value feedback about shipping practices and product quality. The Silverback is designed to be a practical, durable everyday carry option, though it should absolutely meet a standard of finish we can be proud of. If you believe your knives arrived defective or below that standard, please contact us at support@gunnergear.com with photos, we’d be happy to investigate and offer a solution.

We appreciate your support and your honesty, and we’d be grateful if you’d consider updating your review to reflect the full resolution of the issue. Your input helps us continue improving the customer experience.

Best regards,
Customer Service Team
Gunner Gear

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