Guardian Insurance MX Reviews 

172
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, efficient, and very helpful, often going above and beyond to find the best options for their needs. Many people highlight the excellent customer service, noting the team's attentiveness, prompt responses, and clear communication, which ensures users always feel informed and supported throughout their interactions. Reviewers appreciate the quick and efficient service, making complex processes simple and easy to understand. The payment process is frequently described as convenient and straightforward, with timely arrangements for transactions and flexible options, contributing to an overall positive experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their efficiency, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting efficient, helpful, and friendly assistance.... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness, patience, and... See more

Response time

People report positive experiences with response times, consistently highlighting prompt and quick replies... See more

Payment

Clients share positive opinions on payment, with many finding the process convenient, quick, and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Sheila to be knowledgeable and efficient. I needed to reassess my coverage because my house has increased in value. She gave me good information and made the adjustments. I asked her to phon... See more

Rated 5 out of 5 stars

Diego was excellent. I am a Canadian living in Bucerias, Mexico. My Spanish is not good enough to navigate purchasing insurance or making a claim. Diego’s English is very good and he was very quick to... See more

Rated 5 out of 5 stars

First of all shout out to Reyna Parra for her help and a very light and joyful phone interaction with her. Not for me but for my partner who is also insured through VUMI. He had surgery last year.... See more

Rated 5 out of 5 stars

So Far....so Good. Guardian has been helpful and offered options on policies. They send out notices prior to policy expirations and are prompt in their responses. The REAL TEST, as with any insuran... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Travel Insurance Company

Written by the company

We are brokerage firm especialized in the expat community in Mexico and other countries in Latin American. Guardian Insurance MX aims to provide the same level of professionalism and standards that our US, Canadian and European clients are accustomed to. We offer Health Insurance, Travel Insurance, Auto Insurance, Homeowners Insurance, MedEvac, HOA, Life Insurance and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

172 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(172)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Professional and responsive, I appreciate the yearly reminders to renew the insurance. Always pleasant to deal with as well! Thankfully have not had to make any claims.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Car Insurance

Diego provided excellent service, He was friendly and very helpful and provided quick service. He was patient with all my questions and communicated with me in English. Amazing service!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Everyone I've dealt with for past 3…

Everyone I've dealt with for past 3 years is professional and courteous.
Today Diego did my policy renewal via phone call, fast, efficient, and followed up with confirmation immediately.
I have no reason to not stay with Guardian. And recommend to everyone I know

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Monica was a pleasure to work with. She was very professional, extremely nice and explained the different plans with me in great detail. She made me feel at ease to know that she was going to take care of my needs.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Easy and complete Travel Insurance Coverage

I got the link from a colleague and went straight into providing the information and paying with no hassle. My only issue was the rate for me being so high. I assume it was because of my age.

25 April 2025
Guardian Insurance MX logo

Reply from Guardian Insurance MX

Hi Leopoldo,

Thank you so much for your feedback! We're really glad to hear that the process went smoothly. We appreciate you taking the time to review the different options. You chose a plan with broader coverage, which we believe will serve you well — especially when peace of mind matters most during travel.

If you ever need travel insurance again, don’t hesitate to reach out — we’ll be happy to help you compare options and find the right balance of coverage and cost for your needs.

Wishing you safe and enjoyable travels!

Rated 5 out of 5 stars

Guardian is always a pleasure to do business with

Since Guardian handles my car insurance, I wondered if you offered travel insurance. I made a quick inquiry on your website and within minutes, I had 4 quotes for the different types of travel insurance. Reyna Parra was wonderful and facilitated my purchase of the travel policy.

9 April 2025
Rated 1 out of 5 stars

when I first enquired about how to pay…

when I first enquired about how to pay for insurance I was assured that I could pay with any credit card, since than I've tried to pay for insurance by giving the agent all the necessary information and she says that she can't process the transaction. I've been touch with my banks and there is no problem.

Henry Carvalho

As of now, the problem has been solved, Monica was very helpful and efficient

28 October 2024
Guardian Insurance MX logo

Reply from Guardian Insurance MX

Hola Henrique, thank you for your purchase! Unfortunately in the beginning the bank denied the charge for security perpuses. I am glad you had the communication with us and your bank to finalize your travel purchase.

Rated 5 out of 5 stars

Great service and easy to work with!

We contacted Guardian Insurance on a recommendation from a friend. I have to say Diego was very helpful and professional. He got us multiple quotes to choose from and made the whole process quick and easy. I highly recommend working with Guardian Insurance!!

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Professional and efficient!

Priscila helped me to secure home insurance. She was efficient and provided her professional opinion on my choices. I had grown disillusioned with the salesrep for my previous home insurance. So refreshing to work with someone who listened to me. Plus she saved me a lot of money compared to what I was paying at the other company!

19 August 2024
Unprompted review

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