My grandson needed a guarantor for his uni accomodation..I readily agreed knowing that guarantor insure could cover me for my liabilities . When I got stuck filling in the form help was always on han... See more
Company replied
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We were advised to take out guarantor insurance as our son has taken out a joint & several liability tenancy in a 6 person uni house share. My husband spoke to staff who were v helpful answering all o... See more
Company replied
Excellent advice both online and on the phone. This is a fantastic and unique insurance policy which has given me peace of mind as I’m basically now responsible for 3 students’ rent and repairs to the... See more
Company replied
An easy process to follow to take out the policy and like many others we are hoping it won't be used. We did a lot of research into how we could protect ourselves when our daughter approached us to be... See more
Company replied
Company details
Written by the company
Protection and peace of mind for student tenancy guarantors who are joint and severally liable for the tenancy
Contact info
4.8
Excellent
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Recommend
Query answered promptly. Friendly and professional. Actual product easy to understand and comprehensive.
28 January 2024
Reply from Guarantor Insure
Thanks for leaving us a review, it really is appreciated.
Simple application process
Simple application process. Even enabled me to speak to a human when I had a question, a rareity these days. I hope I never need to use the product, but if I do I hope the claims process is as easy and efficient!
29 November 2023
Reply from Guarantor Insure
Hi, thanks very much for taking the time to leave a review we really do appreciate it.
It was very easy and intuitive to start…
It was very easy and intuitive to start an insurance.
All was clear
10 October 2023
Reply from Guarantor Insure
Hi Piotr, thanks very much for leaving this review, glad you found it clear and easy to use.
Easy to sort out application and set up…
Easy to sort out application and set up insurance.
30 September 2023
Reply from Guarantor Insure
Hi, thanks for leaving a review it's really appreciated.
Very straightforward & easy to use…
Very straightforward & easy to use website. Documents were with me the following morning. Overall Great!
12 September 2023
Unprompted review
Reply from Guarantor Insure
Hi Gary, thanks for leaving a review glad you found the website easy to use, we've tried to keep things simple.
Easy process
28 August 2023
Reply from Guarantor Insure
Thanks for the review David, we have tried to make it as simple as we can.
Really simple to set up and good price…
Really simple to set up and good price for ease of mind! Hopefully won’t need to use!
28 August 2023
Reply from Guarantor Insure
Hi Fiona, thanks for the review.
good help from Tim on the chat function
30 July 2023
Reply from Guarantor Insure
Hi John, thanks for leaving a review, glad we could help.
Good phone contact and got call back as promised.
Landlord changed dates contacted company and got call back and all sorted. Happy :)
24 June 2023
Reply from Guarantor Insure
Hi Faith, glad we were able to help!
Guarantor insure.peace of mind
My grandson needed a guarantor for his uni accomodation..I readily agreed knowing that guarantor insure could cover me for my liabilities .
When I got stuck filling in the form help was always on hand quickly. Overall the process was seamless I hope never to have to claim on this insurance so I can't give them a rating based on that but up to now it's 5 stars all the way.
18 July 2023
Reply from Guarantor Insure
Hi, thanks for the review and glad we have been able to help.
Tim was very knowledgeable and…
Tim was very knowledgeable and understanding when it came to the concern of joint and severable contracts. The price was really good and has given me peace of mind.
17 July 2023
Reply from Guarantor Insure
Hi Jackie, thanks very much for taking time to leave a review.
Reply from Guarantor Insure
Hi Sarah, thank you for leaving a review, glad we were able to help.
I wasn't completely happy with the…
I wasn't completely happy with the completion of the various forms, some of them were quite difficult. Otherwise overall I was quite happy.
24 June 2023
Reply from Guarantor Insure
Hi Chris, thanks for leaving a review, sorry that you found some difficulty with the forms, we are always looking to simplify the application process and will take on board your comments.
Purchase if Guarantor insurance
The form was slightly difficult to fill in .It would have been very useful if each page had been saved as you went along.If you went back or went onto chat all the Information entered was lost.The on line chat was very responsive and helpful and quick to respond.
27 June 2023
Reply from Guarantor Insure
Hi Catrin, thank you for taking the time to leave us a review. I take your point about saving the data and how it interacts with the chat function and will ask out IT dept to have a look at this.
Answer the phone!
Hard to rate as you only really find out when you need to claim!!
Applying went well but they never answer the phone…
26 June 2023
Reply from Guarantor Insure
Hi, thank you for the review, for taking out a policy and sorry that you couldn't get through. I won't make any excuses and we are in the process of getting more people answering the phones to meet the ever increasing demand.
I had a little trouble filling out the…
I had a little trouble filling out the form (probably my fault as I was doing it while I was tired) so I emailed with a question. Response was very quick and helpful. Communication has been excellent.
Obviously the acid test will be if I ever have to claim! It's reassuring to have the insurance in place in case of any issues later on with my son's student household.
12 June 2023
Reply from Guarantor Insure
Hi Ann, thank you for leaving us a review and glad that we were able to help quickly when you had a question.
Its great to have a safety net…
Its great to have a safety net regarding being a student guarantor but quicker phone retudns would be great.
10 June 2023
Reply from Guarantor Insure
Hi Russell, thanks for your review and sorry you had to wait longer than usual for a call back, we are expanding the team to deal with increased demand and will improve our call back times.
Thankyou
Clear website and demonstrated experience with positive reviews. Thankyou -great to know you are there !
31 May 2023
Reply from Guarantor Insure
Hi Marie, our pleasure and thanks for your review!
Great 👍
Overall it was easy to get the cover I needed, maybe more questions and answers in the FAQ section.Tim was very helpful with all the answers to my questions. The insurance documents came through straight away.
7 June 2023
Reply from Guarantor Insure
Hi Vanessa, thanks for your review it's greatly appreciated and thanks for your point about the FAQs will make sure that we keep them under review.
Great product and service
27 March 2023
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