GT SEALANTS Reviews 

Great an hustle free service. Excellent work, on time and with full instructions on how to maintain it.

Great service (rang me to say he was on his way & a little early). Fantastic job on our bathroom grout. Already booked the same guy to come back next week to do another room!

Turned up on time, was clear about what was needed and advised on colour when we were going to go with grey, he told us white would be better, based on his experience of previous client discussions. He was right, white is more suitable and we're very happy. He was very quick, but very thorough and the seals are very clean and neat. Friendly, but got on with the job without fussing. Very pleased.

Really great job. Thank you. Would thoroughly recommend

Very easy to organise someone to visit our home, great service, friendly staff and top quality work.

Great job. Very efficient and did the work brilliantly. I believe the guys name was Callum. Thank you

Excellent service from quote to getting the job done

Good service and communication;
Good quality

Highly recommend very professional and helpful.

Great company, very efficient from booking to arrival, and good job

Arrived on time in the snow, friendly service and good workmanship.

Professional tradesman. Great job.

Very quick to answer my request for a quote and making an appointment for the same week. Local man attended and quickly took care of the work, very happy with the entire process

Some days ago I got a quote, (£165.00 +VAT), and a date, confirmed by email dated 2 March, for GT Sealants to reseal our hand basin and shower.

"Hi Alan,

We can do it in the afternoon on Monday the 13th March.

Regards

Christian Kennedy
Operations Manager

The afternoon of 13 March came, and went. No one turned up, no one telephoned to tell us there was a problem. And today (14 March) no one has telephoned to apologise or explain.

Update 15/03/23

The company phoned, having seen the review, and explained that despite confirming the appointment by email, they had neglected to schedule someone to do the job.

It was suggested that, had I phoned during the afternoon of the 13th, they would have discovered the error and told me no one was coming.

That leads to the question the company might answer for prospective clients. When you have an apparently confirmed booking, morning or afternoon, at what time should the customer ring to check someone was coming?

We thought afternoon meant anything from 1:00 ish to maybe 5:00, and at 3:30 and a bit later were still expecting someone might arrive. Phoning then would have achived very little - we had already stayed in all afternoon, unnecessarily, in expectation.

GT Sealants may very well do competent work, but any potential client should perhaps consider ringing them mid-morning or mid-afternoon to check that the job, though seemingly confirmed, had been booked. Or they could try another company in the hope it is more reliable.